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March 2024 by Susan Haywood
Dropped off a package and it was never sent. Tried to call and it just rings and rings. Tried multiple times. Horrible service
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March 2024 by A Wagner
1 star. Almost every teller at the counter is grumpy and treats customers as if they are a pain to deal with. No smiles. And if you have a question, they act annoyed that they have to answer. It's unfortunate because Middleton is such a small, quaint town. I enjoy going to the other post offices in the area much more.Edit: Now 4 stars. Three years later, the staff is much better!
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February 2024 by Stephanie Lee
The wait here is always insane, I've never seen it less than 10 people long. It would help if they had a better system for dropping off pre-labeled packages but then I worry when those packages actually ship. I had to get a QR code scanned to mail something back to a vendor and waited in line so I could get a receipt for everything I dropped off that day. That was a week ago -- I just got an email from the vendor indicating the package was shipped by USPS back to them today. So it's been sitting there for a week... good thing I got a receipt because if it doesn't get back in time it's clear it wasn't my fault.
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February 2024 by Mike K
I had to wait 20minutes to talk to the supervisor for a simple question. I said “thanks for making me wait 20 minutes for that.” The supervisor replied “Not a problem”Are you kidding me? “NOT A PROBLEM” ? Switching to UPS because rates are basically the same now.
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February 2024 by Fong Hawj
Clueless/useless employees. I was left a piece of paper for my package so that i can have it redelivered OR a customer pick up. So I did a customer pick up online for that day so i can pick it up at the post office. I went to the post office and turns out they don't do pickups? Like, seriously. What do you mean you don't do pickups? It clearly says it online that i can do pickups. Showed them an email of confirmation too and still told me they dont do it. No wonder why there's a high turnover rate. Do better.
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January 2024 by Puja Basu
The automated services suck big time. Took 7 minutes of repeatedly sayin customer care to be connected to their so called agent only for another automated message saying they close at 3:30 pm. It's 1:50pm on a Wednesday now.
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December 2023 by Brian Davis
My experience with the Middleton Post office and staff has been completely opposite of the negative reviews. People come into the post office when it is very busy and are not prepared to actually mail their package. I have watched over and over as the clerk patiently helps them get the right forms filled out. This is a very good post office and I am very happy we have it right her in Middleton
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December 2023 by Whitney Baker
All I needed was to drop a package off a package that was already labeled. I asked the women behind the counter where to set it and she rudely told me to set it at the next counter. Then proceeded to tell me “ dont set it in front of my counter”. This was when the post office open and she hadn’t even helped customers yet, can only imagine how rude she will be as the day goes on.
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December 2023 by Shea Kalscheur
Mailed an envelope with a usb in it and when it never got to its destination I went back to check on it and they said it was destroyed in the letter sorter and they threw it away... I wasn't notified and never would have known if I didn't go back
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October 2023 by DJ Brainscan
I have never gone to this location at any time through out the week without waiting in line for at least 20 mins. There are multiple employees and only ever 1 or 2 clerks running the front counter when there are 4 terminals. Every time there will be another clerk up front just standing there ignoring the lines and doing nothing to help. There are PILES of dropped off packages on the counters because people don't want to stand and wait that long for a clerk. I can clearly see people sitting in the back doing absolutely nothing. Staff your front counters people.
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October 2023 by Tae-Lim Kim
I live 10 min away from this USPS. An important package I had been tracking arrived on time at this location to be sorted and delivered to me - again, I live 10 min away. However, this USPS made a sorting error and sent my package back to Indiana lololol. Basic stuff folks. Consequently, my package is now delayed over a week
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September 2023 by Adam Collins
Has the be the only post office in the world that doesn't have any Parcel Tape or isn't willing to help a customer with a tiny strip of tape.I was posting a birthday card and needed some tape to keep the envelop down. Literally 1 Inch of tape. It was like I asked them to research and develop cancer treatment drugs on the spot. Baffling stuff.
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June 2023 by Павел Ким
worst service I have ever met. indifferent staff, fussy and yet no support, only appearances.
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June 2023 by Emily M
Had a letter completely destroyed with things included in it that were either lost or stolen. Also they do not post accurate hours on their website or on Google here. Not even a box to drop off mail...worst post office ever.
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May 2023 by Cody Drager
This rating is more specific to USPS in general, for what it's worth (although I was not impressed with the Middleton location). A box that is 55 inches in length and only 8x8 inches wide cost over $120 to ship?!?!?! With no insurance? Is this a joke? I understand it isn't a flat rate box and it's a longer package than others, but it DOES NOT take up the space that USPS thinks it does. An 8x8 is narrow and it can be pushed into a corner of the truck. If the package weighed 50 lbs or something, I'd be more understanding. It only weighs 2 lbs - it's a golf club!!! Please explain to me how it costs $120 to ship a golf club... Crooks.
