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August 2024 by Marvin Godbee
They went out way to help me!
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July 2024 by Zach Herrmann
decent service
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April 2024 by Mel Moon
Always the same cars parked out front. If you want to park hope you don’t mind a bit of a walk. Getting the feeling they let their employees park out front.
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April 2024 by Donald Rosby
Amy gave excellent customer service as she kept me in the loop on my package that was delayed...unprecedented!
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March 2024 by Tycen Martens
Very poor communication, and destroyed my $800 printer. I paid an extra $100 for shipping insurance and they tried telling me I didn’t! I spent a total of 9 hours on call with UPS representatives telling me different things! Was told 2 times I was getting the reimbursement then had to call back and was told my case was voided without letting me know. Highly disappointing will make sure me and my business only use USPS in the future their claims department is much more helpful!
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January 2024 by Michael Martin
I ordered an iPhone14 about 6 months ago it never showed up. Days later i requested from APPLE that the iPhone14 be shipped directly to this facility. I tracked it there, confirmed it was in the building(as I did the first delivery attempt). However, upon arriving I was not given a package, I was given a lot of reasons why they can't find my package. Someone got 2 new iPhones. I gave my information to the MOD . I still have not got a follow up.*(I just went to an Apple store on the 3 rd attempt)I try not use this delivery service.
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December 2023 by Dustin Haglund
You need to update the hours for customer counter in Middleton. Shipping is from 10am-12:30 and 4pm-6:00pm. You can drop off pre printed label packages and pickup packages from 4pm till 8:30pm.
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October 2023 by Tyger Rothering
Won’t deliver to mail room at my apartment. All other carriers will drop stuff off. It’s only UPS that won’t drop packages off at my place. I have to take off work and drive to the hub multiple times now. I’m essentially doing their job for them. If my shipping starts with 1Z I’m just going cancel the order from now on.
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October 2023 by Milind Godbole
Very friendly, helpful, efficient and pro customer service centre working towards resolving issues ensuring a customer delight. I was pleased to see my problem attended and getting resolved 10 minutes flat on Tuesday 24th Oct evening. Thanks a ton to a lady who assured us that she is there to help.
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October 2023 by Samantha Nagin
Amy is awesome, so helpful!
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September 2023 by Keith Krueger
excellent service. fast and informative workers
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September 2023 by Charlie Hustle
Terrible Customer Service!!!! How is there no HR department?
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August 2023 by Lu “Skydiver” Mart
The easy and fast way drop off Amazon packages
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February 2023 by Sam Yard
Do not use this place. Paid for express delivery saw the guy pull in parking lot he never got out of his truck have him on camera just sitting in his truck. Then got an email notice saying they attempted to deliver. Called them passed the automated robot person they have to get to a actual person. Then kept passing me to "billings" eventually 6 people saying they'd help me with a refund. Ending up never happening as the 6th person just hung up on me. Poor poor customer service. Will never use them again!
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December 2022 by jeffrey muller
Above and Beyond! Amy at the front counter went above and beyond for our new, small business that has encountered some series UPS shipping issues. She called and researched and we really appreciated the exceptional customer service and kindness. Thank you Amy!
