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March 2024 by dazy wings
Keep getting mail for the people down the street. Four pieces were mixed in with my mail. Again. Same problem last week. Makes me wonder...
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March 2024 by Austin Wiley (Wiley Coyote)
My package was given to them and they never delivered on the set date it was supposed to arrive.
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February 2024 by Tempest Saucedo
I’m not sure who the mail carrier is for where I live, but they are the absolute WORST. I have previously had to complain to the post office that whoever is on our route had marked my package as delivered and swore they put it in the mailbox when it was not. It took a few days for that to get sorted. They also keep reliving mail for my dead dad when I reported his death to them and they said the mail would stop. It keeps coming anyway for him. Newest issue is that they simply did not deliver my mail for days. I have the thing that shows what mail is coming that day and for three days no mail showed up when it should have.
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February 2024 by Stacy C
Our Merrill WI mail now goes through Greenbay. Since this change it take my out going mail 2 weeks or is lost. The postal service absolutely SUCKS . But you have no problems increasing yours fees. You customer service number takes you through 25 minutes of options. What exactly are we paying for?
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January 2024 by beermantw0
Thought this location had really turned the corner in providing quality, friendly service. Had a few stellar experiences at the counter but it must just be individual staff being the exception.
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December 2023 by JML 481
Lady at the counter was rude as hell, not just to me, but to several other customers in line.Shows how rotten you can behave when the union protects you no matter what.Also, her teeth were rotting out of her mouth.
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December 2023 by Rickey Scott
I live downtown, I have not been getting my mail. Called the post master twice now. Reported it to the federal postmaster. Talked to the manager of the Merrill office and he told me there was a lady that they just let go that was not delivering mail to the apartments downtown. Instead she was throwing the mail out. Again I am not receiving my mail. Is there other people having the same issue
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August 2023 by Jack Chase
Very professional help, getting passport
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June 2023 by Jadin Ruben
Absolutely gorgeous little post office, it is quite literally a brick and motor office and is quite appealing on the eyes.It's just another one of the buildings in this town that look absolutely amazing and kept that classical small town architecture
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February 2023 by Pamela Heller
Love this post office and the people that work there
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March 2022 by Julie Zastrow
Everyone is helpful and trying the best they can with the pandemic shortages of help and seasonal overload at times. The people bat the windows are informative polite and professional.
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January 2022 by Robert Secora
I've lived in the same place for over 20 years. The main entrance and mailbox are in the rear, accessed through the alley. Although the address is clear as day right above the door and my mailbox can be seen from space (it's a bright turquoise color), my mail is delivered to two different neighbors homes more often than not. Most recently I had mail/packages delivered, but one was flagged as 'no access to delivery location' and was not delivered. This is because they tried to leave it at the neighbor's house, even with my name on the package and on my mailbox where they had just left 2 large packages. I'm beginning to think even a basic grasp of reading isn't high on the requirement list to work for the USPS. I would order a large flashing neon sign, but I'm sure I would never receive it.
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May 2021 by Kaleb Schultz
I have had letters out two times and they've never been picked up I've had the flag put up and everything. Idk what's going on or what. Otherwise everything else you guys do is good thank you ?
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November 2020 by Michael Wilcox
Absolutely the worst customer service by christina. Extremely rude and unhelpful.
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December 2019 by Dan Emmerich
Very helpful, always a smile! Wausau could learn from Merrill about customer service.
