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October 2024 by P_M P
Mobile pick up is back of store without bags.
I followed the email telling me my order was ready for pick up and went to the front of the store where I waited for five people ahead of me to be checked out only to be told mobile order pick up is in the very back of the store. Then I was offered my items without a bag because there are no bags in the back of the store. I suggested the mobile pick up should be in the front of the store and there should be bags. One of the purposes of mobile order and pick up is to save time. Mobile order pick up was in the front of the store under the prior owners. No more mobile order pick up at this Ace Hardware until it acts consistent with every other store in the market and has a convenient mobile order pick up at the front of the store. I do not recommend store.
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September 2024 by Pat Walloch
Employee's very helpful. Large selection.
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September 2024 by Jennifer Hotz
I was asked at least 5x if I needed any help from the staff. Henry "Axl" was awesome. Overall, a great first experience at the new Ace Hardware.
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August 2024 by Terry Stenstrup
Stopped here to get a fill on a propane tank. Such a nice, clean store with plenty of great staff to help with whatever you need! Plus free popcorn!! ?
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July 2024 by John Dimmick
It's a great place to get stuff for my jobs!!!
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July 2024 by Wooby
Not the same ACE. Has lost its sense of urgency to assist the lost. Been in the new store three times since they’ve opened and have yet to be asked if I need help. Employees socializing amongst themselves without a look to see customers in front of them. Prices on comparable merchandise almost three times as much, as if they’re just making up prices now. I’ll give this ACE a year before they fold. Customers walking out the door right now saying “ nothing like the old ACE” lol
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July 2024 by Aquene Freechild
Great customer service, knowledgeable staff.
Pretty big as hardware stores go, good selection of products, but you don’t have to wander around for a half hour like in a big box store, because the staff are so helpful.
Hoping to get an electric lawnmower there.
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July 2024 by Amber Otter-Priem
Love the new store! So much space to see everything including larger displays like patio furniture and grilling. Always full of knowledgeable and friendly staff to make finding a solution for the handy homeowner easier. Sale prices and monthly coupons as a reward member are helpful in offsetting prices to compare to discount home improvement stores. Prefer to give local businesses. Also shop Menomonee Falls store and staff is just as excellent. Have purchased many items from chain saws to flowers at both locations.
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June 2024 by daufdi
New store is large and has a has a nice selection.
Staff is very knowledgeable and helpful. They usually have the things that the big box stores don't stock. And if they haven't had it, they were able to order it and get it quickly.
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May 2024 by Mark Uuskallio
No longer there as the picture shows. They are a 1/2 mile north on the East side of Port Washington road.
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May 2024 by Concerned Citizen
Ever since they moved the employees ack like they are the big shots in the area….i was told today that they don’t care about feedback….when all I recommended is to place similar products to gather….i won’t be back…its worth the drive to cedarburg…but then i did hear that another hardware store is coming to town hopefully with better attitudes
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May 2024 by Ann Frank
This new location is amazing. HUGE, well organized, clean. Really helpful and friendly associates. Can't wait to come back
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April 2024 by Adam Majewski
Super helpful locating the hardware I needed to buy.
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April 2024 by Howie Howder
Always helpful and they think outside of the box for alternatives to unusual situations.UPDATE 3/1/22 The store has been remodeled with increases in products.It takes some getting used to but well worth it.Still my favorite Ace.UPDATE 4/10/24 They are moving to a new location, I am excited to see the new store.
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April 2024 by Nick Cray
Knowledgeable staff ready to help!
