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January 2024 by Mary Kay Grosskopf
Horrible experience. Ordered my daughter’s dress and it came in fine but was destroyed in alterations. No accountability for the pulls in fabric after pinning/altering. My daughter was accused of wearing a bracelet and causing the marks when it came back from alterations with runs in the silk. She had no Jewelry on other than pearl earrings. After final press we were discouraged from taking out of bag at the shop but were told to let hang at home. Thank God we did! When we opened the bag to hang it there were black marks all over the train and a black fingerprint on the bodice. We were once again accused of having caused the stains ourselves and spent the weekend before the wedding trying to get the stains out. Literally the worst dress experience of our lives and nearly ruined her wedding. Shop anywhere but here!
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January 2024 by Emily Grosskopf
AVOID AT ALL COSTS!!! Do not shop here under any circumstances for a wedding or formal dress!!With alterations, I spent $6000 to live my worst nightmare and have a new dress that was in abysmal condition less than a week before my wedding. On top of that, at every turn the owner tried to blame me and refused to take accountability and stand behind her product. Please go anywhere else to get your dress!!!When I found my dress and was ready to order, the owner refused to measure me citing that the sample was my size. Prior to ordering, I was assured that the dress could be taken in. It was gapping about 2 -3 inches everywhere and didn’t touch my ribcage/chest. I was sure to vocalize this to the owner.Alterations: The dress arrived in good condition from the designer and fit too big (exactly as expected). I decided to get alterations done at the bridal shop.Lucy, the in-house seamstress, started pinning my silk dress aggressively without taking a moment to talk through my concerns or ask what I wanted. Later, several other seamstresses for my bridal party (not affiliated with Gigi) were horrified that she pinned such a delicate fabric like this. After she put about 15 pins in the top, she then stated that they couldn’t take it in and it was going to make the fabric lay weird with a lot of wrinkles. I was extremely disappointed given that it was the one thing I asked before ordering. I expressed this and was dismissed by the owner.After some debate, I was told that they would at least take in the waist and try to keep the neckline from gaping. The neckline stitch did nothing and the thread color didn’t even match my dress. Taking in the waist helped with fit a bit, but the top remained big and never fit/never touched my chest or ribcage.The Next fitting appointment, I noticed everywhere the seamstress had pinned there was a run in the silk fabric. I mentioned this and was told by the staff that there was nothing they can do. During this appointment 6+ runs were found. They then proceeded to try and blame it on me, citing I must have been wearing a bracelet and didn’t take any accountability. I only had a pair of pearl earrings on for the appointment. I left the store crying, so disappointed that my dress had now been ruined. I called later that week and instead of fixing anything, the shop owner and seamstress refused to take any accountability and tried to complement me, citing that they can cut the snags down and that’s all they can do. It was less than a month before my wedding.At my last fitting I had come to terms with the snags and just wanted the hem done and the dress to be in one piece. The hem was not completed and wouldn’t be ready until the end of the day. We were also told that once the dress was steamed we would not be allowed to see the dress outside of the garment bag.Once I was home, against the owners wishes I took the dress out of the garment bag to look everything over and was immediately horrified. During the hem and steaming process the dress became riddled with 4+ black stains!!! My worst fear was realized with my wedding less than a week!! I called the shop immediately that night and left a voicemail on 4:49 PM CST. I also emailed for itemized breaks down of the $700 dollar alterations the next day. The shop was closed on Sunday and Monday and the owner left me a voicemail on Tuesday (the week of my wedding) saying she was disturbed the dress was stained. I returned her call later that day with my father. She immediately tried to say that they were not responsible for the stain and had no way of getting it out. She refused to take any accountability citing that she couldn’t do anything. I asked for some sort of compensation on the alterations for ruining my dress and she refused. She tried to say the snags and stains were my fault and actually hung up the phone. I emailed her pictures and she lied about me calling her that Saturday and leaving a voicemail trying to say I didn’t reach out until Tuesday. I have the call log and voicemail from the owner that show otherwise.
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October 2023 by Viviana Schmidt
I simply cannot say enough wonderful things about Gigi. I went to several different bridal shops in Milwaukee to find my perfect bridal gown and I was blown away with Bev and her team from the moment I walked into her boutique. The treatment I received at Gigi was incomparable to surrounding boutiques, they truly care about their customers! The journey to finding my perfect dress was all thanks to Bev. I saw a photo of my dream dress online and Bev magically flew the dress in from New York for me to try on days later- it was love at first sight. My wedding gown was everything I dreamed of and more!!Bev and her outstanding team go above and beyond for their customers and it shows. Gigi MKE Boutique carries stunning one of a kind bridal gowns you will not find elsewhere in the city. They also have beautiful mother of the bride gowns, occasion dresses, and fashionable clothing pieces. If you are looking for any of the above I would look no further- Gigi is fabulous.
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July 2023 by Kim Marotta
Exceptional service!!! We loved working with Bev and her entire team.
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June 2023 by Caitlin Carpenter
I highly recommend shopping at Gigi's! The owner Beverly is incredibly sweet and attentive, and listened to my wedding vision and pulled the perfect gowns. She was also kind enough to take plenty of photos and videos for me, since I was shopping alone. I will be telling all of my friend's to shop at Gigi's!
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November 2022 by Sharlene McFarland
Me and my daughter went she was looking for her bridal dress she found the dress of her dream service was so wonderful so glad we found it Just want to say thank you
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September 2022 by Laura Costello
Loved my experience when shopping at Gigi's for my mother of the bride dress. Only had 4 weeks to purchase a dress. Found my dress in less then 30 minutes with the help of the owner. Could not be happier. LOVED my dress! Would highly recommend Gigi's. Great location.
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August 2022 by Nour Alkhouli
The best bridal boutique! Bev helped me pick out a wedding dress. She knew what I wanted before I even said it! The dresses they had were gorgeous! I even glanced at the formal dress collection and they definitely have some unique dresses. Couldn’t recommend them more!
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July 2022 by Ashleigh
Gigi truly delivers on their selection and customer service. I went in looking for a wedding gown and there were so many stunning, exquisite gowns that were beautifully unique, but in the best way. I worked with Bev who is an amazing soul - truly so comforting, kind, and honest - everything you could ever want in a consultant. Truly the best experience, and would recommend to everyone. Also, the location is excellent, with many nearby options to grab lunch or a coffee after!
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July 2022 by Madalyn Stock
Beware - staff here will try to fool you. I purchased my gown and veil here, they were not up front with the style specs and my veil turned out very different than what we had communicated. They were unwilling to exchange, or make it right. Staff will take advantage of you any chance they have.
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June 2022 by Ashleigh L.
Gigi truly delivers on their selection and customer service. I went in looking for a wedding gown and there were so many stunning, exquisite gowns that were beautifully unique, but in the best way. I worked with Bev who is an amazing soul - truly so comforting, kind, and honest - everything you could ever want in a consultant. Truly the best experience, and would recommend to everyone. Also, the location is excellent, with many nearby options to grab lunch or a coffee after!
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November 2021 by Sharon Murillo-Black
Gigi’s is the best. I have been going there for years and they have come through with amazing dresses for me for special occasion including attending the Emmy’s, my own wedding and mother of the groom dress most recently. I love the personal attention I receive when going there. If you haven’t already checked them out, you should!
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August 2021 by Teresa Hattersley
Thank you to Constance and seamstress Lucy for doing such an amazing job on my dress which I shall be wearing for my son’s wedding next weekend. The experience could not have been any better. Constance showed me a variety of suitable dresses and when I decided which one would work best GiGi of MKE did an amazing job so that it fitted me like a glove!Not the first time I have bought from GIgi and certainly won’t be the last! Until next time!
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July 2021 by Kimberly Martin
If I could give a negative score I would! literally yesterday a loved one of mine stopped in and was completely insulted...... because my family member said she was a size 8. The woman there said " it is diet season" 'they don't make dresses bigger than a 4" she comment on her shape and waist. This is disgusting and horrible in this day and age I can not believe anyone would behave this way especially in sales.
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June 2021 by Liz Kultgen
My experience with Gigi MKE was just that ... an experience! Bev was so helpful and honest when helping me decide on which dress was best for me and for the day in general (I was mom of groom). My husband and I had so much fun. And then wearing the dress was an experience as well. I received so many compliments. Thank you for all of your help getting my dress to me and fitting perfectly, even though I waited until the last minute to look! I don't have any professional photos yet, but I think you can see how pretty the dress was. ~ Liz
