Chase Bank has received mixed reviews across its Mequon, Glendale, and Fox Point locations. Customers appreciate the friendly service from staff members like Jill in Mequon, who went above and beyond to assist even at closing time, and Bob at the Brown Deer location, who efficiently helped with opening accounts and online banking. However, many customers express frustration over the staffing levels at these branches. In particular, a common complaint is the inconvenience of needing to schedule appointments for basic banking services, such as closing accounts or opening new ones, which should ideally be handled without delays. This has led to several reviews rating the bank with three stars, indicating that the service quality is overshadowed by the inconvenience experienced. Overall, while some staff members provide excellent customer service, the lack of adequate staffing and the need for appointments have left some customers feeling dissatisfied.
