-
June 2024 by Julie
He is the worst person to take a vehicle to.He had my vehicle locked in a building for almost 9 months.He told me he had taken it to a friend to work on it and the key was lost.ALL LIES.He was paid for repairs.Someone who knows him said he used my money for gambling.He did nothing to my car and promised me a refund when I told him I was contacting law enforcement.I am no longer able to contact him.May Karma catch up with him!
-
August 2023 by Cheyenne Nelson
They answered right away and were so helpful to fit me in the same day. The work was done quickly, efficiently and with quality in mind. They have a new customer for life! Thank you, Imperial Auto!!!Service: Exhaust
-
June 2023 by Sarah Y.
THIS MAN IS LITERALLY A THIEF!! HE CURRENTLY OWES ME $640 AND I AM PRESSING CHARGES!! It has been WEEKS since I fired him because he gave me an estimate that was fraudulent! He didn't even have the keys and didn't drive my truck before giving me an incorrect estimate! How can you do an estimate without the keys?! Even with him stealing $640 from me, I still saved $1000 firing him! I posted the estimates at the bottom so you can see how he tried to scam me! He promised to refund my money and has intentionally avoided repaying me for days so, I must escalate the situation and report him to the police for theft! Demands multiple cash payments before starting the work! After inspection of his inflated estimate and confirming through another shop, I requested a refund. I posted the estimates so you can compare for yourself. I'm still waiting for my $640 cash back... Will update if/when I get it back. He claims he's waiting for his account to be credited but if he paid cash that doesn't make sense. I will ask for him to provide the receipts with my money back. After I fired him, he had the audacity to call and ask if he could to borrow my truck to move a bicycle!!! He also asked if I had the keys, because he didn't even realize he didn't have them for 2 whole days!! How can you do an estimate without the keys?! Extremely unprofessional and incompetent!! Ask about him around town and you will hear lots of horror stories!! His reputation precedes him!! YOU HAVE BEEN WARNED!! HE IS UNSAFE, UNSCRUPULOUS, UNTRUSTWORTHY AND THE ABSOLUTE WORST YOU CAN ENCOUNTER IN BUSINESS!!
-
April 2023 by Tim Brown
I won't take our vehicles anywhere else!! No matter what the problem is, Luke will diagnose and fix it in a timely matter and at a fair price,. ????
-
October 2022 by Connor Williams
It would be generous to call me clueless when it comes to knowing anything regarding vehicles, so I took to Imperial Automotive for a standard oil change and tire rotation. While there, the owner Luke helped me with these and pointed to several issues that would greatly affect the longevity of my vehicle -not inthe "I want sales" way, in the "Fix this or you don't have a car." way. I cannot express enough how kind the team was at Imperial Automotive and I cannot recommend highly enough everyone's patronage here.Services: Oil change
-
April 2022 by Kara White
Great service! Luke is not interested in doing work that doesn't need to be done - He tried to save me money and called the Kia dealership because there was a service bulletin on the car. We found out there is an extended warranty on my car, but the code showing on the engine isn't covered under it... Luke tried to explain why it should be, but ultimately they wouldn't budge. Honest and trustworthy are words I would use after this first exchange there. Imperial will be my first call anytime my car is in need of service!Service: Auto engine diagnostic
-
February 2022 by Last Born Yaka Mdluli
Invest with a well known company where you will have access to create and fund your account yourself, have full access to be monitoring your trading, how your profit goes ,and at the end of every successful trading, you can place your withdrawal requests to your bank account or bitcoin wallet with no stress. I am a living witness. With Mrs Anita Crypto Fx, trading is made easy.
-
December 2021 by DumbDuude1001
Luke was very receptive to my specific desires with both vehicles that I brought in. He was diligent in explaining everything he found throughout the process, regularly called me with situational updates, and showed me everything in detail when he was done. He also us talked through things the cars may need in the future and what to look out for. These guys are professionals and the pricing was better than anywhere I'd been prior.Services: Oil change
-
September 2021 by Shoua Vang
The guy that help me, I forgot to ask his name but there was only one guy and he was an angel. He is like the nicest guy I’ve ever met at a auto car fixing place and he gave me my light for free but know that it was only one of my blinker that broke on my car so don’t go in expecting him to give you some free light repairs if you have multiple light broken on your car. I recommend him to anybody I am definitely gonna continue going there when my car breaks. Also he does not do air conditioning or tires just to let you guys know so you guys don’t waste your times trying to figure it out.Service: General repairs & maintenance
-
September 2021 by Ginger Bread
The guy that help me, I forgot to ask his name but there was only one guy and he was an angel. He is like the nicest guy I’ve ever met at a auto car fixing place and he gave me my light for free but know that it was only one of my blinker that broke on my car so don’t go in expecting him to give you some free light repairs if you have multiple light broken on your car. I recommend him to anybody I am definitely gonna continue going there when my car breaks. Also he does not do air conditioning or tires just to let you guys know so you guys don’t waste your times trying to figure it out.Service: General repairs & maintenance
-
March 2020 by Mike K.
This shop is the real deal when it comes to honesty and quality of work. Luke was super friendly and gave a fair and honest quote for my daughters car. Being miles away in Illinois, and my Daughter there in Menomonie attending college, I was afraid she might get ripped off on her brake job. She did not! Again, great service, super friendly, and above all HONEST!! If I lived closer I would have ALL my automotive needs done there. Thank you LuKe!! God Bless!!!
-
February 2020 by Dave A
In my opinion, Luke is the best mechanic in a 500 mile wide radius. Extremely professional and very reasonable!
-
January 2020 by Nicholas Leland
I needed a quick exhaust repair on my Turbo Silverado and this shop was the only one willing to help right before the holidays. The shop is immaculate. You could eat off the floor. The owner/mechanic is highly skilled and professional. His arsenal of automobiles coupled with a massive array of tools and accolades speaks volumes of his expertise. Highly recommended.
-
December 2019 by Andy S.
Asked to have a starter changed its a 20min job on my car was told it would cost $140 to change it since I was bringing my own parts... Guy said "that's like bringing your own burger to Burger King to have it cooked, do it yourself". I'll let you draw your own conclusions from my experience. Myself I'm not happy...
-
October 2019 by Dave A.
10 Star shop! Luke is an extremely professional mechanic that I have relied on for many repairs. He is very educated on his work and he always goes the extra mile to mske sure you are satisfied. I consider him the best car mechanic in Menomonie. I stand by my word.
