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July 2024 by Dana Kay & Ray Ray
I drove an hour and half to pick up my phone purchased over the phone with Verizon. I arrived at 7:04pm because I had hit some traffic which cause my trip to take an additional 30 minutes than expected. The Verizon Rep saw me at the door and opened and told me that he couldn’t help me because the safe locks at 7pm. I have been at that Verizon store many times and have used them many times and have been in the store after 7pm getting my phone upgraded and have always had great service, but this Gentleman didn’t want to help me, didn’t care I drove over an hour and fought thru traffic, he just didn’t care! So now I have to return tomorrow which is out of my way, because like I said they had always been great to me, and try to beat the clock and pray for no traffic. I will never visit this store again! How disappointing, over 4 minutes but he had the time to tell me he couldn’t help me…it was just a pickup sir!
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May 2024 by Chris
good service!
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February 2024 by JoAnn Braun
I'm not a fan of the wait time for service. The manager checked me in but had to wait twenty minutes for service personnel to wait on me while I watched the manager not doing anything. I'm not a fan of the sales tactics of advertising. You can get a free tablet & watch, BUT to add them to your plan will cost you $15 more per month to your plan.
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February 2024 by David Gebhardt
Will never use verizon again after this phone is paid, they wanted $30 to help me activate and transfer my data. I have been a customer for 24 years and for it there is no customer service anymore, the people here were very unfriendly and acted like I was bothering them, they do not want your business, other phone companies out there even give you a free phone, Verizon had no offers for me, had to get the z fold 4 from best buy, shouldn't matter where I got the phone from, it was specifically for Verizon, not unlocked and I have 3 lines I am over paying for at verizon(165 dollars a month is way overpriced and that is with a military discount and no customer service whatsoever) buyer beware, there are many options out there,shop around and I don't recommend verizon to anyone.
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February 2024 by Arturo Hernandez
Follow-up (from 3 stars to 1).So I called the Loyalty Line I was told to call since help “can’t” be done at the store. Now I know why the instituciones were rushed and vague… they weren’t fully true. This had to do with the perks. Two of the 3 “perks” I got for upgrading to a more expensive plan were not as explained. Only the Netflix was truly what they said. The Max and AppleOne were not compatible with the subscriptions I already had which are better than the basic perk you get. I was told they would offset and I would pay the difference and that isn’t the case. The plans structure is more of a Verizon thing than the store, but either at the store they take the time to learn and explain what the plans do or not or just don’t half-truth people and rush you to sign up to the sale they just made.These perks are maybe good for someone who doesn’t have them. If you already have them (Netflix, Max, AppleOne, etc.), especially if they are better than the ones Verizon offers, DON’T BOTHER, they are very hard to setup and in the case of Max it would be a secondary account (with ads) to what you already have and you will have to manage them separately. You would have to cancel the (better) one you had, if you don’t want to pay both. So honestly, not worth it. Just a hook for you to switch plans.I wished the rep selling us this “upgrade” would have explained all this for us to make a decision if it made sense or not. But they made it all sound to be super easy and for these perks to allow you to save money on the accounts you already have. If they didn’t know it, then they should as they are misinforming you. If they did know it, then they re being dishonest or at least not telling you the whole story.Last time I’ll ever go there. This was the third phone I had upgraded there. This is what happens when to make a sale you lose a customer.And to whoever replies to these reviews, your response is generic and useless. I expected something like “stop by and we can help you fix your problem”, not a “we will try harder next time”. Read the replies posted to every review and they are all the (useless) same.========The service is good, there were a lot of options and the process to upgrade a phone was fast. However, there’s always a point where they try to upgrade you to a different (more expensive of course) service. It was a good upgrade but that entailed switching the pay-from for a couple streaming services. The instructions were verbal, simplistic and rushed. Obviously trying to do it yourself at home was not successful so we went to the store to get some help. We were told they could not help us at the store and gave us a phone number to call. That is bad service, you’re all attention and care when selling something to someone and then direct them to a phone number somewhere else when help is needed.
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October 2023 by colleen radtke
They were very helpful. We're switching to Verizon from t mobile. Just wish we could get internet throught Verizon.
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October 2023 by Michael Kowalewski
First off, if you go to this location, ask for Nick or Michael. They were amazing. I went in on Thursday with a broken phone and no insurance (my fault). I was wondering if there were any reasonable options without having to pay off the remaining $780 on my phone. I didn't really give it much thought as to what my options were and a young lady didn't offer much help. She only presented me with the option of paying off the phone.I gave it some thought over the weekend and thought maybe I had some options (open a second line or buy a cheaper refurbished phone). I went back in and thankfully started talking to Nick instead of the young lady I had talked with previously. Nick was more than happy to help and gave me a more than reasonable solution to my issue that didn't cost me $780. I can't thank him enough!
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October 2023 by Steven Gromala
My fiancé and I set up an appointment on Sunday to talk with a representative about upgrading our phones. When asking some legitimate questions, all the young lady serving us did was tell me that I was wrong and rolled her eyes several times. After experiencing that kind of behavior from an associate, we immediately left and ordered new phones from Costco.
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October 2023 by Joel Kasmarick
Was lied to.. gave me sheet to call "Loyalty" department and said they would help me.. I called from parking lot, told them what the manager Hunter had said.. loyalty department told me point blank what he told me was a lie, and he could do exactly what he told me he could not... at that point went back in to the store with the "Loyalty" department still on the phone as they wanted to talk to him.. and conveniently he was "gone for the evening" (hiding in the back because he knew he had lied) and other customer service person said couldn't do anything.. Go in at your own risk.
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September 2023 by forceofdrago
Extremely dismissive and unhelpful
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August 2023 by Phillip Krueger
Terrible customer service extended wait times with representatives standing around. I hope I never find a store worse than this one. I've been a Verizon customer for 20+ years and every time I go to this location is the same experience.
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August 2023 by Gregg Bonti
Great team. Excellent people to work with!
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August 2023 by Joe Woitkowski
Business stop.
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August 2023 by Joseph Woitkowski
Taking care of business.
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May 2023 by Josh Justman
UPDATE: Menomonee Falls Store, Manage named Mike printed me a label. Told me to take photos and document the shipment due to the label being a generic trade-in tracking number since I can’t get a copy of from Verizon of my original tracking number. Mike the Manager instantly came up with a solution. First time meeting Mike.///Original Post//// Ordered a phone via trade-in offer. Lost return label. Logged in and it said I can visit a store to send trade-in phone back. Store says “no”Spend an hour online w chat rep who can’t give me the address for shipping but keeps telling me to start a return. Can’t do that because it’s not a “return” and when I select that it says “ineligible due to a pending trade-in”. You see I just want to send my old phone back and you or your company can’t seem to understand by looking at my account that I have a pending trade and I just need the address so I can put it on a box and mail it back. I’m sure it’s the same address all trade-ins go to to be processed. This isn’t rocket science. My last phone upgrade your company put the new phone against the wrong number so when I went to upgrade that number it said I was ineligible and once again your store could not figure it out or allow me to upgrade another eligible line and just swap the sim out. This was when it was all still a physical SIM card. You see your lack of attention to detail and lack of effort to trouble shoot a simple ticket is what is disappointing.Should I fail to find a resolution and end up not meeting my trade-in deadline for my SE I will be charged the full amount for my iPhone 14. If that happens I have no problem taking my 5 lines of service to another cellular provider who will work to make my account accurate and whole.
