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August 2022 by Chi Nguyen
The tellers are friendly each time we stop by to deposit our checks.
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August 2022 by Debra Ann Johnson
Employees are helpful, and friendly.
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August 2022 by C N
The tellers are friendly each time we stop by to deposit our checks.
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November 2021 by Thomas O.
Opened up an account here today... family members also have an account here ... very nice little bank in the town of Menomonee Falls... very fast and friendly service... everyone in this establishment is very friendly and professional... highly recommend doing business I this establishment
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August 2021 by Marcel Collins
This place is the worst pnc bank branch to me, just going to say that especially if you are of color.. very sad to say it but they was looking at me as if i was going to rob the place ? ?
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May 2021 by Super_Soup
*touch
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March 2021 by Ruth Graczkowski
Erin was a great help to me. She was prompt and worked hard to make sure my issue was resolved. Thanks so much Erin appreciate your great work.
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July 2020 by Alex Miller
Not a good bank to go to.
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November 2019 by Jynine Strand
To preface this review, please note that I don't believe that this applies to all PNC branches, as I had a good experience in the West Bend location. However, the bank branch manager at this location, Randy, may be one of the most unprofessional people with whom I have ever worked. I drafted a small estates affidavit (Transfer by Affidavit) so that one of his customers, an heir of a deceased person, could deposit 3 small checks totaling $1,800 from the decedent into her account. This procedure for small estates (less than $50,000) is a statutory procedure to assist heirs in saving time and money associated with probating an estate. The form was completed properly. My client with limited mobility went to the bank branch and presented the Affidavit and death certificate to deposit the checks, but was denied. In my follow-up call to the Bank, the manager, Randy, indicated that it was a "young" teller who refused to honor the form. Instead, Randy asked that my client set-up an appointment with a more seasoned bank representative by the name of Amita to assist in depositing the checks. In the interim, one of the 3 checks expired so a new check had to be reissued. My client established the appointment with Amita, per Randy's instructions. At that second appointment with Amita, she also refused to honor the document, telling my client that she had to open-up an estate account. When I tried to reach Randy to discuss the same and ask that PNC's Wisconsin legal counsel review the document, he is now refusing to return my calls and requests for information. Not only is this bank branch refusing to follow Wisconsin law, but forcing its customers to hire an attorney to either open up a probate or special administration in order to process a small estate. I want customers to be aware of this situation so that, if you are considering opening up an account at this bank, you may want to reconsider other options and deal with a Wisconsin lending institution. PNC is an out-of-state bank not familiar with Wisconsin law. Other clients of mine have had no issues with Associated Bank, for example, honoring the Transfer by Affidavit form. Associated Bank is a Wisconsin Bank.
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August 2019 by LiaDanielle
BRIANNA AND MEGAN ARE ROCKSTARS!!! I went in today very stressed because the Lisbon branch printed out a DD form for my employer that was not accepted. These ladies calmed me down, and was able to quickly rectify the problem for me! They hand-printed out a DD form with their logo, and also printed out a convenience check that my employer also accepted. When I spoke with Lisbon over the phone they were very rude and brushed me off, Brianna and Megan totally made up for the ill feelings I had this morning. They also saved me a trip back to my employer and waited while I spoke with my job to make sure everything was okay. Thanks ladies, you saved me a lot of grief today! Give these ladies a raise!! They are great at de-escalating angry customers, it's a great move having them posted at the front door.
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July 2019 by Chris Bohl
Bad location. Too small. I preferred working with the Germantown location that had a larger office and easy to get to.
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May 2019 by Shaun Sellers
Manager had to be the rudest person i have ever met...this bank is trash i would highly recommend not banking qith PNC....worst experience i have ever been thru with any bank
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August 2018 by LiaGucci .
BRIANNA AND MEGAN ARE ROCKSTARS!!! I went in today very stressed because the Lisbon branch printed out a DD form for my employer that was not accepted. These ladies calmed me down, and was able to quickly rectify the problem for me! They hand-printed out a DD form with their logo, and also printed out a convenience check that my employer also accepted. When I spoke with Lisbon over the phone they were very rude and brushed me off, Brianna and Megan totally made up for the ill feelings I had this morning. They also saved me a trip back to my employer and waited while I spoke with my job to make sure everything was okay. Thanks ladies, you saved me a lot of grief today! Give these ladies a raise!! They are great at de-escalating angry customers, it's a great move having them posted at the front door.
