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December 2023 by Sara B
I love cricket, always have. But whoever is staffing this poor newbie on their own Friday night and all weekend by themselves in December is abuse. Kid was shaking, hyperventilating, 5 groups waiting to get help. I was first in line after the current customer he was working with. I worked retail so I patiently waited. But when it was my turn he was so riled up and wouldn’t help me and told me to come back tomorrow (but he’s alone tomorrow too so whatever). It was still 2 hours to closing time. Unfortunately my fathers phone was being disconnected by a family member and it was an emergency for him to get one NOW because he is a stroke survivor and a senior, it is needed for him to call for help. When I told the newbie this he still turned me away. I’m more mad at management than the newbie.
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September 2023 by Wendy Wright
Very difficult to get my phone activated and now it's locked for three months
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September 2023 by Shaun Helminski
Never answer the phone so I can get my question answered or phone fixed
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August 2023 by Robin Hagen
Great customer service. Very sweet people working there. Clean store, great prices and staff that know exactly what they are talking about and doing. They don't try to get you to upgrade for just the money. They help figure out your best needs and help make that happen.
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August 2023 by Darias D Shain
Friendly and very helpful employees that take that extra minute for u. And they R on top of it when it comes to security and ur personal info.
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January 2023 by Pamela Stangl
Friendly sraff.. SET up time was quick. So far really good and no problems.
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December 2022 by April M
Lexi went above and beyond! She was extremely helpful and has a lot of patience for her customers. Thank you for your help with transferring pictures and contacts to my Mom's new phone, Lexi!
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November 2022 by Travis Johnson
DO NOT BUY ACCESORIES THEY they don't stand by the products they sell and WILL NOT RETURN DEFECTIVE ITEMS! I had a receipt and the original package just as it looks on the shelf. I asked to return It and was told no that they only do same day returns. There was no sign anywhere in the store and the employees that help me find what I needed didn't explain this to me. I was buying a specialty cord for transferring data from one phone to another and it didn't work. (One that I bought from Wal-Mart did). They gave me a number to call corporate that you can only leave a message. When it came time to tell me they wouldn't return it the manager hid in the back while a store employee explained why it couldn't be done. I live in Neillsville and work long hrs as most people do. Who would make it back same day?! Pretty ridiculous policy... they'll never get my husiness again.
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September 2022 by Bonnie Andres
A person prepays s bill for one yr. And has a huge credit hanging out there. You get sick and cannot use it they keep all your money. BEWARE
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August 2022 by Lorenakoran aka Lori
So far I've always had good experiences at the Cricket wireless shops. The only thing that is not so enjoyable is sometimes you have to wait for a while but in the long run it turns out because when it's your turn they take the time that you need to work through your reason for being there and they're very helpful and knowledgeable.
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August 2022 by Christina Quartullo
Even when busy they work hard to make sure everyone is helped and as quickly as possible, with still making sure everything is understood and done properly.
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July 2022 by Troy Opsal
The staff is great, the plans are very affordable. However, if your wanting to use your phone everywhere you go. You may be in for a rude awakening. You get what you pay for. They sell 5g phones...lol. Marshfield, Wisconsin will not get 5g service. For many years. I have a hard time promoting a second rate service, with questionable connectivity.
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April 2022 by Steve Serafin
Well I got my new phone service and I am really happy with the choice I made because I was with straight talk for many years but I came really disappointed with straight talk and I really want to thank cricket for everything they done to help me get my new phone service
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March 2022 by Christine
Great Service! Unbelievably low prices!
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March 2022 by Ralph Lenzo
Very helpful and pleasant
