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July 2023 by Kat K.
my new to me car had to get a new transmission. Andy, Dave, and Jake were extremely helpful as a team getting it all figured out for me. I have a breathalyzer in my car and it made things much much harder. And we figured out with their help that the warranty cover the transmission. I will definitely go back to service my vehicle there. Thanks again guys!
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June 2023 by Stephanie P.
My car broke down while driving from Illinois to Minnesota. Luckily it happened in Madison. Dave and the other staff were very friendly and helpful. They were able to fix my car while we finished our trip. We were driving back through on a weekend and were able to pay online so we could pick the car up even when they were closed. They provided us transportation to the rental car facility. Prices were reasonable. Very thankful they worked my car into their busy schedule and went out of their way to help us during a frustrating situation. Highly recommended.
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May 2023 by Darryl Kelling
The detail team knocked my truck out of the park! Especially with all the pine tree sap that was on it! The interior was immaculate! I'll definitely return for future detailing needs. Thanks again!!
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June 2022 by Ashlee V.
The service was cheaper than expected and didn't actually take that long. But they called the wrong number to let us know the car was ready so it sat over a 3 day weekend which kinda sucked. Make sure they have your phone number correct if you don't plan on waiting there. Otherwise I recommend their service center over any other Nissan dealership.
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November 2021 by Lien R.
We were out of town and had to make an appointment as I hit my mileage for our first oil change. I had completely forgotten about purchasing an oil change package and they found it for me, used the better oil - synthetic and washed the car for us! Everyone was very friendly and our car was in and out before we could decide on lunch. We didn't buy our vehicle from this location, but they treated us very well.
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April 2021 by Paul V.
These people were really mean. In my opinion they lied, they were rude, stole from me, and then after nissan corporate told them to fix my car, they refused to do the work. They will also block you on social media if you try and tell the truth. I would rather spend a week in a sauna with 10 large men with diarrhea than ever go to them again.
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October 2020 by Shana P.
Purchased a SUV from Zimbrick one year ago and felt VERY pressured by the salesman. I told the finance guy before signing the papers that I didn't want the car in which he responded "it's fine, I mean I don't even own a Nissan but I'm sure you will think it's fine". After picking up the car they made me do a video interview "to show the owner people are happy" where they told me exactly what to say. The next day I called and said I'm very unhappy is there anything we can do and was told too late. I was hoping to upgrade to an Armada but no such luck. Now, one year later, I'm still unhappy and stuck with a lease for two more years. Thankfully Toyota DID offer to help, saying they would buy my lease out when I have one year left.Today I came into Zimbrick for scheduled service and disappointed to see the waiting room (which is comparable to a Walmart auto shop waiting room) had ZERO hand sanitizer available. Zimbrick really needs to up their game to keep up with their competitors.
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July 2020 by Ed H.
I bought a 2015 VW Sportwagen on-line and from out of state. The salesman was nice enough and I asked him to send me pictures of ANY dings/scratches or blemishes. I told him I knew the car wouldn't be perfect but I wanted to see everything wrong. First he sent low res pics, but eventually sent good pics which only showed a small scratch on the bumper. He assured me there were "no rips, tears, dents, no smoke smell. Nothing to hide on this car at all."I asked him to take some pics under the car and it showed damage under the front bumper (which he said he didn't know about), but again, said there wasn't ANYTHING ELSE.When I got the car, the transporter showed me NINE additional dents/scratches that weren't disclosed by Zimbrick (and which the salesman signed off on). I also found a scratch that had been repaired with touch-up paint. So....TEN total undisclosed dents/scratches.When I contacted the salesman and asked Zimbrick to AT LEAST cover the dent repairs, he said, "there really isn't anything that was misrepresentative, sorry you may think otherwise." Funny, because he SIGNED the transport manifest SHOWING the additional dents/scratches so he KNEW about them. He also suggested the damage was more visible to me because of the California weather (even though HE SAW IT in Wisconsin and signed the transport manifest)!If you're considering buying a used OR new car from this place on-line, think again OR pay someone local to completely inspect the car before you buy. Nah....just buy somewhere else.
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November 2019 by DaddyDean Nett
NO pressure! And we felt like we got a great deal!
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July 2019 by Mick S.
Long overdue review of my go-to dealer. I bought my Rogue in 2012 from Zimbrick East. Good experience and it's been a solid, reliable SUV. But it's the service center that impresses me the most. I've had nearly every service performed at the dealer, from simple lube/oil/filters to new tires to the more complicated inspections at various mileage landmarks. The service consultants (sorry...names escape me) are always courteous and go the extra mile to make sure I'm taken care of. When appropriate, they offer a loaner or, if I'm waiting in the comfortable lounge, the work is performed quickly. They've even gone out their way to save me a few bucks over the years by negotiating with me on a couple of repair orders. Their prices are probably typical for a dealer, but the level of service makes it a fair deal for me. I don't see another vehicle purchase in my near future, but you can be darn sure that Nissan...specifically Zimbrick Nissan will be at the top of my shopping list.
