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September 2024 by Sara Anderson
We used Carlos P. To help us get a vehicle for our child who will be driving soon. He was great in helping us get what we wanted and it was a wonderful surprise for our kid. We appreciate his flexibility and honesty. We could not be happier with our used VW GTI!
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September 2024 by Mike Franch
Although my car needed a major repair, and was in the shop for an extended period, I am very happy with the thoroughness of repairs and the Professionalism of the Service Staff.
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September 2024 by Kari Brown
Carlos was phenomenal!! He made the buying process easy and great!!
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August 2024 by Mike Lemmons
Carlos was amazing! Drove over 3 hours concerned about what the experience was going to be like not having known the dealership at all. Carlos went out of his way to take care of us and make our buying experience top notch! Highly recommend Zimbrick Hyundai West and the entire team there. Simple and upfront negotiations, no games, organized and efficient buying process, great communication prior to our appointment, etc … if we could give Carlos more than 5 stars, we would! Definitely wouldn’t hesitate to make the drive again to buy another vehicle from Carlos and Zimbrick.
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August 2024 by Felisha Henley
Horrible customer service. Not accommodating. Didn’t want to hold up to the warranty of the default of the horrible engines that were placed in the vehicles even after they had a class action lawsuit about this very same thing. And was charged over $200 labor for them only replacing a light bulb that only cost $5.50. Not satisfied at all.
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August 2024 by Max Jvic
I strongly recommend everyone to avoid shopping at this dealership, because they cannot be trusted at their word. You call ahead, inquire about a GMC Truck, and they claim that they have it and it is still available. You double check their website, and sure enough it is listed there. You drive for an hour to find that the vehicle has been sold, and is just sitting there on the lot with a yellow tag stating "SOLD". No one from the dealership comes out to help you out and to answer any questions. So you call them via phone, and then you discover that contrary to what you have been lead to believe, the vehicle not only sold, but sold three days prior. I guess wasting the time and gas of potential buyers is a game that they like to play, and it is particularly hard to update your website to reflect the current inventory, and for them to tell you that the vehicle you are coming to see is no longer available. Just terrible.
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August 2024 by Alex Wilson
So in January, Zimbrick performed a anti-theft security update on my 2017 Hyundai Elantra (which I bought from Zimbrick Hyundai in 2020). Well, my vehicle was stolen a couple days ago anyway, so the so-called "security update" was useless as a deterrent. Given there is a class action lawsuit against Hyundai pertaining to this issue, I thought I'd call the dealership that serviced the car to get some information about it thinking they'd be concerned a customer had their vehicle stolen AFTER the update was done. Unfortunately, Zimbrick's representative showed ZERO concern for my plight and just said I had to take care of it myself. I'm not blaming Zimbrick for my car getting stolen because it's Hyundai's problem (plus insurance will cover most of my loss), but I will NEVER do business with Zimbrick again because they obviously don't care what happens to their customer's vehicle once it leaves their lot. My dad owned a dealership for decades, and he would never stand for such a lack of customer service. If you want repeat business, Zimbrick, the story doesn't end when the customer drives off the lot. Back end support is key, and you failed in that regard. Good riddance!
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August 2024 by Aaron Yorkson
Absolute joke of a service team. They performed a bandaid fix before my warranty ran out instead of actually fixing the issue. I was told that they could still resolve the issue outside of warranty since I initially brought it in before the expiration.
I brought my car in today again because surprise surprise the same issue is continuing and was told there is nothing they can do for me which contradicts what I was previously told.
My car can't even make it to their recommended mileage for an oil change because it is burning oil so badly.
This service team is incompetent and sets unrealistic expectations which they can't live up to. Will not be back here or to another Zimbrick location.
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August 2024 by Ruth HUrley
BUYER BEWARE! July 26, 2024
Consumer reports on 2024 Hyundai Kona SEL gives 41% RELIABILITY rating.
Huge problem!
Much less than similar Hondas 70% or Toyotas. 80% reliability ratings.
Deceptive numbers in one and only “price quote “ Provided by Carlos and manager Trevor .
Rudeness and lack of Customer service from sales person Carlos PALEAEZ and his manager Trevor GASETA , Also from receptionist.
Tried to short me $2500 on the value of my Honda HRV 2021 Trade in value with 18,000 miles Total in a three-year lease. (6000 miles per year )
According to the Kelley blue book trade-in value.And automobile industry professionals.
Zimbrick Hyundai West beltline Would not accept ANY counter offer, reasonable negotiation OR CORRECTIONS Of DOCUMENTED FACTS
You will not get a FAIR deal at Zimbrick Hyundai on the beltline. GLAD-HANDING, and schmoozing – yes!
CARLOS in sales or his manager TREVOR
Both rude. DISHONEST business practices.
Epitomes of car dealer SLEEZE
STAY AWAY for your own benefit.
Awful experience and waste of time For myself and senior citizen, husband.
if I had more time, I would report them to the Wisconsin department of trade and consumer protection, but too many medical issues at this moment. May well do so in one month.
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August 2024 by Bean Bean
Was refused the sale of a car because the price didn’t reflect their sales number and would not meet their sales expectations. Overall experience was awful and the salesman Kevin was keen on selling the car overpriced and was very pressuring into purchasing through him. Very shoddy place.
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August 2024 by Dumb Shit
I walked into the dealer with a family friend and requested to test drive a car but was turned away from an Asian salesperson who complained that we didn’t look like we were going to buy a car and that he was too busy to help. Would not recommend shopping here
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July 2024 by Elise Pemberton
Wow! Zimbrick service was very fine indeed! Thank you to David Y and staff!
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July 2024 by Antonio R
I worked with Jeff Winchel throughout the process of getting a new engine on my Sonata. Not only was the cost of the engine fully covered by the warranty but I was lended a loaner car while mine was being worked on. Jeff was easy to work with, was great at communicating with me and made the whole process hastle free.
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July 2024 by Mark Ellifson (Rooster)
Had been looking for a good used car. Fue was my sales person. Left with the car I came to see.
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July 2024 by Spencer Cooke
Beware shoddy service!
I recently took my car in for its 30k mile check and an oil change. Several weeks later I noticed that oil was dripping from my car and that my brakes were stuttering (problems that did not occur before bringing my car in for a checkup). I took my car to an auto repair place I trust, and they found that the Zimbrick mechanics had not fully tightened the oil drain plug causing the oil they had replaced to leak out. Worse my front and rear brakes were severely overheated and warped because there was no lubricant on the pins and calipers of my brakes! Not only did I have to pay to have my oil replaced by $1,300 dollars to replace my warped brakes. I am not sure if the Zimbrick service removed the lubricant from my brakes (they did replace my brake fluid) or if it was caused by some other source, but they did not catch this during their inspection just a few weeks before it warped my brakes.
