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September 2024 by Bookkeeping JPS
They really suck, took over an hour and a half to get some eyedrops
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June 2024 by Gregory Jung
I left walgreen a year ago, cause of their lack of staff, if you don’t have staff stop accepting new clients. Horrendous customer service, you can tell some of their staff are overworked, take it out on their customers. Well i needed a prescription filled after 7pm when Hy-Vee closed. So i decided Walgreens. I called the store number got a robot, the robot said they would call me back when my. Script was filled this was 9pm. I received misinformation that Walgreens pharmacy closed at 11pm, the Store does the pharmacy closes at 10pm. Well at 10;30 pm no one called me back like the robot told me so i just assumed I’ll leave now. Well guess what it was closed, dont tell me your going to call me back and dont’ if not every store is going to follow that policy, dont pretend to use it. They probably filled that prescription and give 2 craps that i didnt pick it up. I hate Walgreens. Then i call customer service after i get back home they transfer me to customer agent who can’t even tell me if my script will be ready tomorrow morning? What the hell is that persons purpose of saying she’s customer service. They pretend like they have 24 hr customer service, someone’s always there. They will take all the prescriptions they can and no accountability or help with people receiving them.
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October 2023 by Sara Colopy
Slow and rude. Went 30 minutes after my daughters doctor sent the prescription. Waited 30 minutes in line. Technician was very rude when trying to find my daughters medication and then came back and said, “it’s not done”. I asked how much longer it would be. I had a crying 4 year old in the back and she proceeds to say “not sure when we’re getting that done because our pharmacist is doing vaccines". I had to go back at 11pm after the3 kids were in bed (single mom). Pharmacist was equally rude at that time. I had to go to this pharmacy because it was the only one open and my daughter needed to start antibiotics tonight, but I will never go back again.
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October 2023 by Noelle M.
Another Walgreens in the area ended up filling my prescription, but this Walgreens pharmacy really showed great customer service. They were able to locate a Walgreens that stocked my medication and this was after a horrible experience at my local Houston Walgreens where I was given the wrong medication on my day of travel to Madison for work. They made it all better and I couldn’t be happier.
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October 2023 by Ger Thao
Worst walgreen i been in my whole life. Pharmacy people were rude. Long story short hade to make 3 trip, waited super long, pharmacy people were rude (even on bad days people should act professional). The only nice person i met was a blonde lady.
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September 2023 by Kate P.
I am still waiting for my prescription after 30 min at drive through window. I don't understand what is taking so long and no one has explained why I'm still waiting.
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July 2023 by Wendy S.
The pharmacy service is terrible, but the store itself is good. The customer service is by far the worst I've ever encountered in a pharmacy. The appear to be engaged in activities other than work.
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June 2023 by Google user
Worst walgreen i been in my whole life. Pharmacy people were rude. Long story short hade to make 3 trip, waited super long, pharmacy people were rude (even on bad days people should act professional). The only nice person i met was a blonde lady.
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May 2023 by Debi L.
First of all I would like to know that they really need to change their store hours for the pharmacy to what they've updated them to. They now close ridiculouslyght and early especially on the weekends. Used to be 24 hours and it still says that but it isn't. They're automated service screws everything up all the time. Also I hate having to call there for info and then get transferred to the actual pharmacy after they can't help me with the call center that they've put in place. They used to be great.
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April 2023 by Megan Sullivan
Worst pharmacy experience I have ever had.
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November 2022 by Emily Peterson
I waited 30 min for my prescription and had to leave before I got it and came back but then waited an hour before I had to leave again. So all in all I have made 2 trips and spent an hour and a half and still no prescription.
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September 2022 by Advocate 4 U
Great Customer Service. Friendly Smiles. Caring and understanding. Patient.
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January 2022 by Courtney Giessel
I wish I could do two separate ratings to explain why I am giving this only a 3 star because I have had many 5 star experiences and many 1 star experiences. All of the 5 star experiences include their technicians, especially Alima because she ended up being the one I always got the pleasure of being helped by, which has now resulted in a customer relationship where she knows who I am and is always willing to help me and answer my questions, and the Pharmacist Mohammed who is incredibly caring and speaks to everyone like they he should--it's a pharmacy, you're there for medications to help you.Every single one star experience has been with one person: the pharmacist Eric. He is not only rude and short on the phone, but also in person, and as a customer I witness him not only treat us poorly, but the way he talks to his technicians is embarrassing. I've worked in customer service for over 10 years, I've been management in that field for half of that. And the way he talks to his techs is like none of them have any experience or knowledge of anything--from medicine to how to use the registers. I've seen looks of defeat on techs in the back just trying to ask him a question. No one should feel that way in their own work environment.Without going into more detail, he has made me cry before, in public at the counter. He did not apologize for his tone, he did not even look me in the eyes once during the entire interaction that night.I used to only use this pharmacy. Now I am only using it if I know I will need to pick it up after another walgreens pharmacy closes. And before I pick up at this location, I call to see if Eric is working, and if he is, I do not come.
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October 2021 by Marjorie Davis
I went to pick up my prescription today, and “Alina “ the “lady “ who help me was very rude, unprofessional, I try to ask questions , she just avoid me , later I ask for my debit card back, her answer was “open your eyes and look in the bag “ I try to ask her name and her answer was “not your business “. I talk with another person. , and she start making faces, and waving behind his back . I will expected that actitud from a 5 years old not from a “profesional “ I’m very disappointed
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September 2021 by Ryan F.
I went to Walgreens this morning to purchase a tooth bush for my aunt, Ok simple deal. I get to the electric toothbrush's & proceed to pick out a $75 Oral B on sale for $49.99 w/a small tag on it that says you will recieve $20 on your walgreen's account if you spend $50 on any Oral B and/or Crest product's. I purchase the Oral B , but they would not give me the $20 that was supposed to be put on your walgreen's spending account because they said that I only spent $49.99, but the price of the Oral B came to $53 dollars. I don't agree w/this, I don't think this should be allowed. Got to have every last one of your pennies.
