-
January 2024 by Jeffrey Kruckenberg
We were referred to this location from the Monona store. Thank God! Monona store is terrible. We needed to replace a broken cell phone and talk about bill adjustments, trade in, service, etc. Our salesperson Taylor was over the top fantastic!She spent as much time as we needed. Figured out which scenario worked best for us! Explained how the new Verizon home Internet works and where it works. Not in Madison yet! She was great! Saved us money on future bills and got us some credits on services that we were still paying on that the Monona Location said they had taken care of! Awesome service!I cannot recommend this location any higher!
-
November 2023 by Ben Krause
Unable to help. Couldn’t answer basic questions
-
September 2023 by Todd Gilmore
I went there to switch my phone from another carrier.They took my name, and said it’d be about a thirty minute waitI said okay and looked around the store a minute, then started studyingSoon someone else came in and they helped them right away, I didn’t say anything.Two more people came in separately and they both got helped right away.I said to the Manager, I don’t mean to sound petty, but I was here before all these people, and their getting waited on before meHe said-you have a time consuming task and if we helped you, all these people would have to wait, this way, there’s less people waiting and we have a higher rating, that’s just the way it is.There were three employees helping people, I don’t understand how helping me would make all the other people wait as only one person could do the task!It’d been thirty minutes so I said-if one more person comes in and you help them before me, I’m leaving.The Manager said-you do that!Well, someone else came in and they were helped before me.I started telling another customer who’s sales agent was getting something-can you believe that there making me wait, and they’re helping all these other people before me, even though they came in after me.The Manager heard me and said I explained that to you and started laughing.I saw that they didn’t have any intention of helping me or if they did, it’d after other people quit coming in and there was a lull in businessSo I said-tell you what, I’ll shorten your wait time a little bit, by leavingThe Manager said-you do that, and laughed like it was a very funny jokeI no longer have a problem, I’ll stay with the other carrier and I’ll still have phone service but-Verizon has a really big problem, they have a Manager who makes people wait while new people come in and are waited on, then laughs at the customer leaves unhappily!
-
July 2023 by Lucinda G.
i need verizon at 4610 east washington rd. madison, wi 53704 to contact me immediately! i came in and started a new plan. which u got a new phone, turned in a credit phone (z fold 3), plan, insurance, got a watch and home internet. i still have problems that r not resolved 4months later hoping store can help. you have me a small box with paper taped to the front. to send within 30 days. i am hoping u know what that paper said to help me located my package as it has been lost! so now, the agreement we have is very different and i am very stressed i sent in the phone. i did not add anything to the box. fedex picked it up from walgreens on mineral point road, madison wi phone has still not been rrceived cannot get a hold of fedex without a confirmation number not sure if that paper had something written so it can be located! i need a way to track it- so hoping that paper can help! i followed thru with my end, but everyone else didnt do their end right and i am paying for it my account is now behind due to this. it is also turned off. i am also paying money that i am not supposed to. you, verizon said u would credjt me once it was scanned in... that does not help if i do not have the money to pay upfront! which i do not!! then i keep getting activation and deactivation fees!! any and all promotions have been deleted from my account free items now im being charged u also took off my acp program, which i dont know why... then... u upped the price we agreed on! please call, and look into this 608-636-5567
[email protected] the phone number on account was 6086364466 now is 6084690303 kayla gilbert (6086365567 is not a verizon but a way to contact me as yall shut me off!) please contact me asap as i used the internet for my job!!! i have lost a lot of time... and money! now i received a 2 week notice to be out of my place since i cannot pay rent! 608-636-5567 kayla gilbert
-
July 2023 by Jim HovdeGroup
NEVER EVER GO TO THIS STORE.COVID IS RAMPANT. THIS IS WHERE I GOT IT. THEY PASS IT BACK AND FORTH AS ITS A BIG STORE. Also Ava the manager is a crack addict and beyond rude. JUST ONE LOOK AT HER TEETH AND YOU WILL KNOW.
-
June 2023 by alvin jones
Love it
-
May 2023 by Kade A.
I have been through hell trying to switch my services over to this company. Their customer service wether it be in-store or over the line phone is absolutely TERRIBLE!!!! Most places try and accommodate you to get your business but these people are rude and will argue with you from get go. I went into this location tryi to get some help as my money is all tied up with them over my Drivers license which is valid. I didn't catch her name this morning on 5/11/23 around 9 AM but she was more than rude when I came. I tried to explain my situation multiple times and she got really snippy with me. Bad bleached hair and piercings. I was so put off with how I was treated I left. I will definitely be taking my business to a different phone company that appreciate their customers and their business.
-
April 2023 by Nancy Lampman
Staff very helpful ?
-
January 2023 by Debb L.
1.27.23: Today I am sending my rebuttal to the Better Business Bureau's Verizon Wireless response received yesterday. I am NOT satisfied with their response. Next: I am filling out a complaint through the Consumer Protection Office of the Agriculture, Trade and Consumer Protection Agency of the Attorney General's Office and The Wisconsin Department of Justice. DO NOT GO TO THIS VERIZON WIRELESS STORE OR USE VERIZON WIRELESS. Please save yourself the headache I have gone through for 9 months. Big business is great when they have great leadership, excellent customer service and they take care of their customer's concerns in a timely manner. Verizon wireless has none of these. Buyer beware! Oh, and Owner Lauren A, I tried your doc but it did not take me to a place I could enter data. An email with a hyperlink might be better for the next customer complaint. A woman scorned and not going away silently. I am outraged at my over 40 hours trying to get things straightened out for 9 months. Now the gloves are off. These are NOT good business practices.
-
April 2022 by James R.
There is something very strange about how this store operates. They add device insurance onto your bill without your consent. When I point to the disclaimer on the back of the bill about refusal of insurance saying "see this" as I point to it and the manager says snarkedly, "yes I see that." Like I shouldn't have an edge to myself after they bill us for what we didn't want. I plan on contacting the insurance commissioner's office about that. The bill is so confusing we had to go in there twice since we made our purchase to have it explained and we're still not sure exactly what's going on with it. My tablet wasn't able to work outside our own personal Wifi as my plan was supposed to have unlimited data. That appears to have been addressed. We were charged up front for a phone that was supposed to be free and they can't or won't explain why, we're not sure which. They have little secret meetings where you can barely hear them talking, but when I went to get closer to listen a guy comes over quickly to ask if I was checked in like hey you're getting too close to them when they're talking about you. The manager seems to not want you to talk to the original sales person as if to say we don't want that person to contradict what we're telling you. Just strange is all I can say. My analogy would be, it's like when you can smell something rotting in the ditch but the grass is too high to actually see what's causing it.
-
March 2022 by Joshua S.
I wanted to purchase a new iPhone 13 Pro Max one Sunday afternoon. I was paying cash and just wanted to get the phone, regardless of the carrier. Having already stopped at Best Buy and having literally been sent out the door because I wasn't interested in signing a new contract, I wasn't sure where to go next. I had $1,500 in my pocket and I wanted the new iPhone... Boo Best Buy.... Boo you! Anyway, I was driving up the road and saw the Verizon store and thought, "Hey, they have good service coverage". I had Verizon service once upon a time and didn't have any complaints and anything had to be better than what Best Buy had just pulled. I walked into the store and was greeted by who I would later discover was the General Manager, Ava. She was very personable and got me into their service queue. I waited for about 10 mins (they were reasonably busy - so not a long wait at all) and was greeted by an associate named Michael. I explained what I wanted to do and what had happened at Best Buy and he laughed and told me about a perfect solution to my custom situation. Bottom line. I didn't sign a contract. I got the new iPhone 13 Pro Max I wanted (in the desired color and size). I paid for the phone outright with cash. The phone will unlock automatically in 60 days, but I have Verizon prepaid service until I decide which carrier to stick with for the long haul. I purchased a case and a screen protector after examining the display models. I left the store with my new iPhone activated, transferred, protected, and ready to rock inside of 2 hours (I stayed in the store until my data transfer was complete - you could shave 1.5 hours off this time if you did that at home). Michael was extremely knowledgeable, patient, helpful, and courteous throughout my entire experience. The store was quite busy the entire time I was there, but Ava, Michael, and the other staff members always took their time with me and made my time there feel valued and important. I don't know what these other reviews are based on. In my experience this Verizon store offers flagship products and exceptional customer service while still offering excellent deals and reasons to choose them over the competition. I found out after I left that I was actually going to save $300 off my phone bill over the next 12 months if I decide to keep the service. It's in the form of a $25 credit applied to my account every month. Quite the nice little surprise. Just another reason to give them a try! Ask for Michael or Ava, you won't be disappointed. ***By the way: I just read the rest of the reviews for this store and I have to be honest... I didn't see *ANY* signs of laziness, rudeness, or disgruntled customers. To be truthful, I think all of these negative reviews are an angry 10% making 90% of the noise online. For every one bad review on Yelp I'd be willing to bet there are 50 customers who are satisfied but silent. Think about it... don't believe every negative comment you read. Especially when the person posting the review can't spell or properly form sentences. I'm positive the majority of complaints I've read concerning this Verizon Store are a bit.... exaggerated. They helped me get my iPhone 13 Pro Max in an efficient and professional manner. Plus, they only sold me what I told them I wanted. No hardcore sales pitches, no lying, no insults. That's ridiculous. Ok, I'm done ranting. Im just trying to balance the scales a little bit. *** + Here is a summary of how Verizon Sales Associates are paid. + This is straight from CareerTrend.com. Just because they get paid incentive commission doesn't mean you need to go on a witch hunt. It's just to keep everyone motivated. ****************************** ###Base Salary### Verizon typically offers its sales representatives a base salary or hourly wage. The company guarantees this amount regardless of individual performance. The base salary or hourly wage may be the same for all representatives at a certain level. For example, entry-level re