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January 2024 by Valerie Pellmann
The US Bank on East Town Blvd. Should be ashamed of themselves. A friend of mine was there to set up an account. He heard and understood every word you people said about him. He speaks and understands English very well. He's been in the US for over 40 years and is a very hard worker. Quit being prejudice! I had to mark a star just to leave feedback.
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December 2023 by Erik Okkonen
Everything takes forever
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November 2023 by Mitchell Kohrs
I go there once a week to make deposits for my job and I wish we could go anywhere else. They are perpetually understaffed usually only one person at the desk helping customers resulting in really long wait times.
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September 2023 by Graham's Auto and Truck Clinic of Poynette
Very slow water at drive up for 30. We're not very customer friendly. Will not be back.
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September 2023 by Able Home
Alisha is doing a great job and has been responding on time. It makes my personal/business banking services easier.
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September 2023 by Gregory Werth
Great service by Mallory Renner taking care of my financials at the lobby.
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April 2023 by Alex Ugalde
hands down one of the worst banks to bank with! I had tried to take money out via a withdrawal slip he asked me for my id and i told him i didnt have it i asked him if there was any other way i could verify it was me! he asked me how i would do that very rudely and i proceeded to state that i could provide my birthday or security question answers and he simply said no and walked away
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April 2023 by Andrea Gomez
Depositing with a deposit ticket requires my drivers license and asking me if I am employed? Then asking me if I am full time or part time and what my job was? Of course there is no way to talk to a manager as they have it go straight to an automated message saying they are short staffed or something. What the heck? Will never return to this branch again.
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March 2023 by William Ballweg
I had account there I am struggling money wise someone hack into my online account witch I didn't know anything about until the fraud department call and I had them shut it down it was twice that it happened they kick me out because of it I think they did on purpose
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November 2022 by Troy Pickarts
Opened an account and deposited my payroll check last Friday in person. Today is now Wed (tomorrow is Thanksgiving) and my check is still on hold. Being a sole provider for a family of 5, this has left me in a terrible situation. Even after being told from one lady on the 24/7 line the branch can make an exception, the branch said I have to wait still. Now 5 business days will take me to Monday, meaning I will have had to wait for my paycheck for a week and a half. Thanks for the great experience and terrible holiday US bank. I do not recommend in a very strong way.
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October 2022 by william walsh
The staff is efficient, articulate and helpful. They do a great job. Thank you.
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March 2022 by Samantha
Absolutely terrible. Went in to cash a check 10 minutes after opening, they already had a line and they were not set up or ready for the day 10 minutes past opening and they had about 10 employees just standing around.
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January 2022 by Brian Bigler
Would have been minus 5 stars if possible. This bank is becoming more and more known for their lack of service and I can see evidence of that on this rating site. I would highly suggest you bank elsewhere. They have closed their satellite branches and stuffed what employees they have left into overworked larger locations who can't even find the time to answer their phones or email messages. Looks like this bank is on the way out or perhaps ready to sell to another big boy institution. I had nothing but terrible experiences here.
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January 2022 by Greg Moritz
Put a hold on my bank check from Citi I deposited January 4thCaused numerous overdrafts.Funds still are not available 8 days after I deposited this bank.Check at East Towne Madison branch.Horrible service. You set me up to fail. I'llBe closing all my accounts after this is taken care of.
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November 2021 by Scott
Never open during working peoples hours. Should stay open until 7pm and 3pm on weekends.
