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November 2023 by Titi Approved
Fave place to shop for trendy items for everybody UNLESS you are bigger than a L, wish they were more size inclusive
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October 2023 by BritBrat
The manager was literally horrible. She reeked of alcohol and then had the nerve to accuse my friend of stealing a water bottle that she already came into the store with. Have never been to an Urban Outfitters this bad before.
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August 2023 by Maya
nice store typical downtown situation go during the week
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July 2023 by Joseph Mancinelli
Overpriced, lowly stocked, poorly staffed. Negative experience compared to other store locations.
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October 2022 by Heidi Grahn
Had a great time shopping and then got to paint a flower pot to support Recovery
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October 2022 by Olivia Olejniczak
Worker in Pikachu hoodie accused my friend of stealing as we were leaving. My other friend offered to have the employee search her bag, to which the employee got defensive and called her suspicious. She also followed us around the store and made me and my friends very uncomfortable.
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August 2022 by Blue Nerd
My friend and I waited 5 minutes to pay at the counter before someone said anything.They told us the register was down and to begin waiting in another line. She did this only after talking to her friend who was NOT an employee instead of helping people in line. It was easier to leave than deal with the bad service.
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June 2022 by Sal
So, I'm a pretty frequent shopper at Urban and I've always had a good experience. However, I came into the store yesterday and I've been eyeing a tote bag for MONTHS and waited for it to go on sale. It happened to be 50% off in the app, but not in the store. Don't get me wrong, majority of the workers are pretty chill but this one lady who looked like older, (most of the workers look like in college) but this one worker who looked maybe like a manager status?? (around 30s Im assuming) told me I couldn't get the discount because it's an app only discount. I said ok, can I place an order for pick up from the app since its on sale on the app. She said yes, but I'd need to get it for delivery.. I said oh I've done pick up 100's of times for this store, you have the bag in stock.. so can i pick it up from here? she said ok but it'll take a few hours.. and then i asked her if i can put the bag on hold to make sure nobody gets it and it was the last one. Then she doesn't even say yes, she just says "i'll leave it behind the counter" and walks away. I check hours later, and then they marked the tote bag as backordered which means it's out of stock which is not true because I literally asked to save it so I can pick it up. She was not very nice, and not very willing to assist me on getting a item I really wanted for a sale price. I would've given it a 1 star, but the rest of the workers are super nice.
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April 2022 by Teresa Campbell
Went with my 16yr old granddaughter!! Her favorite spot! Really a nice store with decent problem ices. Especially the sale items! Highly recommend!!!
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December 2021 by Phat bich approved
Fave place to shop for trendy items for everybody
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November 2021 by Myka M
I frequent this location, whenever I am in Madison. Staff overall is friendly, however the cliental is questionable. Since, it is located in a college town, I did feel uncomfortable at times.
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September 2021 by Weaam Aljassim
You will convert once you stepped in even if you were not a boho
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August 2021 by Anna Riley
A 30 year old female worker with a pixie cut harassed me at this store
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August 2021 by Artistic Girly
Most picked over urban outfitters I've ever been to. No stock
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July 2021 by Henry Krajeck
Not only were they playing Lady Gaga, they were playing ARTPOP! The clothing selection is very camp, and many of the pieces I'd love to wear.