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March 2024 by Rachel Armstrong
There is a girl that works here that is a beautiful soul. She's so friendly every time i come in. I wish i knew her name cause she needs to be recognized for her great customer service.
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March 2024 by bakaszi
They were very helpful and helped to finish taping my box! Would recommend to anyone!
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March 2024 by Nick Zander
I have been going to This store for over 15 years and have always had remarkable professional service. Professional print to shipping and everything else, business related, in between.
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March 2024 by carolyn morgan
The person who assisted me was very kind and professional. She walked me through the process so I understood. The price to send that box was a good fair price.
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February 2024 by April Muszynski
Went there to return my charter equipment after sitting at charter for a half hour and I was in and out. Grateful for this business.
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February 2024 by Olivia VanDehey
I came here to return 2 Amazon packages recently. A man at the back of the store immediately started using hand gestures and pointed to the kiosk at the front of the store. No words, just frantic hand gestures like I was not supposed to enter into the store any farther than the kiosk. I had never used a kiosk like this before and there were a list of instructions to read before starting the return. A line had immediately formed behind me after entering the store, and I didn’t want to waste time learning something from scratch while people watched me waiting in line with their packages, so I asked the front desk if they would do my returns at the desk. The woman said “I guess I can do them- I normally get paid to just stand here” Why make a customer feel bad when they’re asking for genuine help? I felt like such an idiot and nuisance in this place despite doing nothing wrong, just asking for help. I’m not coming back here to ever do an Amazon return. I’ll go to Kohls where they actually help and are pleasant and efficient.
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February 2024 by Charlene Quest
Always friendly knowledgeable and swift
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February 2024 by Aisha Lord
Ms Trinity had the store popping got all those customers out and was very professional her staff as well
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December 2023 by Eli Freedman
I came in the store with my mother today it was right away in the morning to return some Amazon packages. There was quite a lot of stuff and we had some questions so we went up to the front The man at the front seemed very displeased that we were asking for help. Instead of using the kiosk made remarks about it just genuinely was unpleasant to deal with. On our way out. A lady was coming in asking about boxes. He made a smart remark about how they have a bunch of boxes and she needs to just figure it out. She proceeds to cut her hand on one of the boxes, and he officer little to no help doesn’t even get her a paper towel just points towards them. Overall, I would say this was a very bad experience.
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December 2023 by Denise Davenport
Took very good care of my shipping needs! Explained what I needed to do to ship my package.
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October 2023 by Daniel
New return system is not user friendly and has unclear directions as it is 100% customer based now. Will be using kohls from now on but I assume that is their intention if they switched to this lesser method. Will become just another vacant business on Madison’s east side…Response to owner: Yes that was the first red flag when I went to the counter, said why I was there and a staff member just pointed behind me with no explanation, and when I asked for help later, he was quite stern as if I hadn’t looked around for more clear instructions or if I should’ve known as if I had done it many times… very ashamed as I used this location many many times within this year alone.
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June 2023 by GTodd S.
Amanda was very helpful, I came in to drop off some Amazon packages not knowing that they needed to be packed by me and instead of sending me away she actually took the time to help me get them packaged so I wouldn't have to drive another 50 miles back. She was so helpful, just that act alone I will be coming to this particular location more.
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May 2023 by Alicia Phillips
Absolutely amazing! Super helpful and patience with me with my Amazon orders. She asked me to leave a review and I forgot so please forgive her manager! She is absolutely wonderful, I have forgotten her name but her next vacation spot needs to be Cancun :)
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May 2023 by Mark Brehmer
Great store, unlike the the store in a neighboring community, they’re open during posted hours, help bag up your Amazon returns, and let you take your time to find the barcodes. Trinity is always cheerful and welcoming. I will continue to drive out of my way to use this store.
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May 2023 by Heather P
This is THE BEST Ups store! I have all my packages routed to this location because ALL the staff are amazing, helpful and kind. I know their jobs are not easy. I appreciate every one of them. You guys are THE BEST!!
