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August 2025 by Laura Thiessen
Dropped my package off (already had pre-paid return label) and was due for next day air delivery but 1 week later (today) tracking update said package has not been picked up for delivery. Called UPS and was told it has been lost. Not sure how since I left it in the store with the UPS employee so what was done with it? Will not trust this store again.
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June 2025 by Andy N
I’m writing to express my deep dissatisfaction with the poor customer service I recently experienced with UPS, both in terms of delivery and in-person service at your University Ave location in Shorewood. On Saturday, I waited at home all day for a package that required a signature. I briefly stepped out for about 30 minutes, and—of course—during that small window (at 6:35 PM), the UPS driver attempted delivery and left a note instructing me to pick up the package at the Shorewood location.
The next morning (Sunday), I visited the store. A courteous young employee informed me that the driver would likely return the package on Monday around 11:00 AM, but advised me to call before coming in. On Monday, I attempted to call multiple times—five times, in fact—and each time, someone picked up and immediately hung up.
Frustrated, I went to the store in person around 11:20 AM. The woman working there was unhelpful and dismissive. When I mentioned the issue with the phone calls, she responded, “We only have one person today,” clearly avoiding accountability rather than admitting she was the one answering and hanging up the phone.
Later that afternoon, I returned again around 3:40 PM. The same employee, with the same unprofessional attitude, finally handed me my package. There was no apology, no effort to provide a courteous interaction, and no acknowledgment of the poor service I had experienced.
It’s disheartening to see how far UPS has declined in terms of customer care. The company seems to have lost the personal touch and professionalism that once made it a trusted name in delivery services. Based on this experience, I would not recommend UPS to others and will avoid using your services whenever possible going forward.
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April 2025 by Libby Caes
I needed to ship 33 pieces of priceless hand painted china I inherited from my Swiss grandparents. Truly a family heirloom!
Anna, the manager, did an excellent job of packing. There was bubble wrap between the two boxes. Each piece was wrapped first in small bubble wrap, then medium, then large.
Everything arrived in pristine condition.
Pack and Ship is a great service.
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July 2024 by John k
I don’t know the associates name, but she was always there when I went to the UPS store during the dayShe was so kind that you couldn’t ask for anything better and she always had a smile on her face and did everything she did with perfection.
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June 2024 by Carolynne Fox
Fast, friendly service. Blew my mind how expensive it is to fax something these days. Our office fax is out of order and I paid $1.50 a page at UPS store ?
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May 2024 by Richard Hopper
Really nice staff, very helpful
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May 2024 by Rebecca DeMarb
Ryan was great!
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May 2024 by LINDSAY LEWERENZ
Great customer service from Ryan!
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May 2024 by JD Rogers
Convenience, friendly staff.
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May 2024 by Meow Chow
Great employees and customer service here! I had issues with my printer (I blame it on the eclipse), and went to UPS to print and mail my tax forms. Jay and Ryan were working that day and very helpful. I spent a lot of time with Jay, who was especially knowledgeable about printing/stamps/mailing times and guided me through the whole process with kindness and understanding. Thanks for helping me out!
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April 2024 by Quincy Miller
All of my questions were answered thoroughly. Ryan was very helpful and respectful. I've came to this location several times with him handling my shipping and very satisfied with the time.
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April 2024 by Asad Madaminov
Best service!
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March 2024 by Vijay Arruri
Ryan helped me to ship the documents easily. Appreciate the service
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March 2024 by Ramesh Mudududdla
Rude employee. Very bad customer experience! Worst ups store.Try to avoid this place.
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February 2024 by Javier Quintana
The service the best! The employee was generous and gentle when taking care of my package
