-
January 2024 by C S
I just had a terrible experience with my first rental truck at this location.I reserved few days prior, and then during my pickup I was informed by the staff that my truck has had a battery issue but he guaranteed it's working fine even though I kindly asked him for a replacement. What is this?! No communication at all about this before the pick-up date? U-Haul does not fully inspect and fix any issue of return trucks even though they are aware of it?Guess what happens after I drive it home and park, it died! I had to reach out to U-Haul roadside assistance and waited over an hour for AAA to arrive. The technician only jump-started my truck and didn't even have a tool to test the battery. Fortunately I have my own battery tester and showed him that the test result suggests to replace the battery, and fortunately I told his manager about the situation before the service is dispatched, otherwise the technican wouldn't have the faulty battery swapped out that easily. What a nightmare to go through all these on a cold winter night.Do you really care about your business?
-
December 2023 by Jarrell Homesly
I had a reservation in advance for about a week, and when I came in to check in for my U-Haul, the internet was down and I had to drive out of my way to another uhaul place so I could pick up a truck because I was only moving that day. I understand you guys couldn’t pull up anything on the computer on your end, but I feel like there could have been some sort of solution. Also, I should have been informed in advanced that the internet was down before making my trip there. You could have maybe took my information and gave me the truck so I didn’t have to inconveniently drive 20 minutes to another uhaul. And then I had to use that uhaul to store all of my stuff at the platte location and drive it back to its original place. Just overall unsatisfactory
-
December 2023 by Saniye Ky
They have terrible customer service . Especially the manager who works there. The manager is very rude and has terrible communication with the customers. The employees and manager of this location need to change urgently.
-
November 2023 by D. S.
I had a great experience with Andy and the folks at West Towne Uhaul. A short-notice mid-week rental to pick up some gym gear. I called, they had a van available for me next day, I reserved. Next morning, I called to bump my pickup time up. No problem! I returned a clean van with the proper amount of fuel (I don't love trying to hit a random amount of fuel upon return, Uhaul corporate suite) and received no additional charges. Thanks, Uhaul team - it won't be the last time.
-
September 2023 by Anya Kubilus
It took 40 minutes to get into our uhaul the morning of our rental at 6 am. We got access to the uhaul at 6:40 and the battery was dead so we were unable to take the uhaul until the building opened at 7 am. This was a large frustration as I would not have selected mobile pick up if I had known how long it would take to get into the rental. There was also a huge problem of the app freezing out and re-starting the pick up process multiple times. I would never recommend picking up via mobile ever. Employee was helpful, but he seemed to be under lots of stress and overworked.
-
September 2023 by Alex Rorek
These guys are the Best U-Haul in town! Their staff is super friendly and willing to make it better for you!
-
July 2023 by trinity iris
what is up with the guys who work here? fix the tude problems, no one wants your weird negative energy when they're trying to move. stressful enough as it is. we've been here multiple times and deal with the same attitude every time. lighten up people!
-
April 2023 by Tom Huibregtse
Had them install a trailer hitch. Now my car sounds horrible. It's louder than before and rattles. They said I'm on my own to fix it.
-
April 2023 by Jerome Frazier
Great customer service n have pretty much everything you need to move.
-
March 2023 by Brett Weatherston
Moving is stressful enough this location only added to that. Terrible experience.
-
October 2022 by Dylan Veitch
This place will nickel and dime you. I returned a clean truck with the same fuel I picked it up at, and the manager checked it in, moved the truck, opened the back to look in, and said nothing. A few days later I see a charge on my credit card for $10.30 in fuel and a $20 cleaning charge. When I picked the truck up, it had rice spilled all in the back, which I cleaned myself, so on return it was even cleaner than when I got it from them.
-
October 2022 by J B
Andy provided great service before and after the sale. Installation of my trailer hitch was fast and professional. Thank you!
-
August 2022 by Ryan Hinchey
They kept my truck rental but moved my trailer rental 50minute round trip away without any notice. I should have taken the other reviews more seriously.
-
August 2022 by Dylan Friedgen-Veitch
This place will nickel and dime you. I returned a clean truck with the same fuel I picked it up at, and the manager checked it in, moved the truck, opened the back to look in, and said nothing. A few days later I see a charge on my credit card for $10.30 in fuel and a $20 cleaning charge. When I picked the truck up, it had rice spilled all in the back, which I cleaned myself, so on return it was even cleaner than when I got it from them.
-
June 2022 by Brad
Three years in a row they’ve messed up my order and I’ve had to call and schedule something not even in the same city and pay double. You can’t even confidently book months out because nothing is ever for sure at this place due to their staff.
