Trek Bicycle Madison East is a top destination for cycling enthusiasts in Madison. Located near East Towne Mall, the shop offers the latest products from Trek and Bontrager, as well as expert service and tune-ups for bikes of all brands. Customers praise the knowledgeable and helpful staff, who go above and beyond to meet their needs. One customer highlighted how a staff member drove extra miles to ensure a crucial part arrived in time for an Ironman triathlon, showcasing the commitment to customer service. The store supports the local cycling community, partnering with teams and organizations to promote cycling in Wisconsin. Customers appreciate the professional and friendly atmosphere, with many stating they felt prioritized and valued during their visits. Whether looking for a road, city, mountain, kids', or electric bike, or seeking repairs, Trek Bicycle Madison East is recognized for its dedication to providing excellent service and fostering a welcoming environment for all cyclists.
"We had an excellent experience with B-rad at Trek! He was incredibly knowledgeable and friendly, helping us find exactly what we needed. Brad went above and beyond to answer all of our questions.
October 2024
Excellent customer service! Kate spent nearly an hour with us getting our son set up with a bike for college. She was knowledgeable not just about bikes but specifically the needs and concerns of Madison students. We’re customers for life!
August 2024
Tony in service was very accommodating to schedule changes, thank you!
