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October 2024 by Melissa Martin
Nice shop, but Amanda there was very scattered and pushy with costly items. She also was very odd when it came to interacting … made us pretty uncomfortable. Will probably go to a different bike shop. Nice potential, but very pushy staff.
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October 2024 by SteveAndTami C
Unprofessional, dishonest employees with no sense of urgency. Had a bike there for 3 months and they didn’t fix it. Lied to me about having ordered parts. Picked up the bike in an even greater state of disrepair than when it was dropped off. Employees became rude and hostile towards me and my wife once we expressed our dissatisfaction with their poor customer service. I took my bike to another shop an hour further away from my house. I strongly suggest going somewhere else for repairs
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August 2024 by Ck B
Great people.
Great customer service.
If they don't have exactly what you're looking for, they'll even direct you to where you can find it.
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January 2024 by Steve
Soo friendly and knowledgeable! Can’t recommend enough
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November 2023 by Kim Vanslembrouck
I see all these great reviews and I wonder why my experience so bad.I purchased a special needs bike costing 12k 4 years ago now.Tim was virtually going to help me set it up..never happened after calls and emails...so still the bike has never been used not only because of that but I was never told batteries must be charged always.So I have had dead batteries for years and been calling and emailing to order new batteries ..that also cost 1200.00 each. I have been trying for 3 years to buy new ones and just get blown off. This was a expensive investment so my daughter could enjoy a bike ride as she is in a wheelchair. So I have a 12k bike collecting dust because no batteries and no help from Tim AT ALL...I WONDER IF ROLES REVERSED HE WOULD BE HAPPY. No one in my area even knows anything about this type of bike hence why I had to order from Tim. So at this point I dont even Know if this bike even works.I am glad everyone else had great experiences but he doesnt take care of all his people..very sad and disappointed.
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November 2023 by DJ Aeschlimann
Excellent place! Was super excited to find out this place services RadPower Bikes, as when I bought my RadRunner 2 there was not a shop in Madison that would. The staff is very professional and courteous, and the service on my bike was quick and prompt! It's great that there is a cargo bike shop within walking distance of home, as my cargo bike replaced my car. Will be back here for all my bike needs.
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November 2023 by S D
Best bike shop ever!!
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November 2023 by Jon Loff
I just love bike shops. I've never even been here.
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August 2023 by Kevin Fantl
I visited for a front derailleur issue and Jacob got my bike on the rack as soon as I walked in. He walked me through what he was doing and gave me some recommendations. He even wrote down the part number that he recommended for the fix. Very kind customer service
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March 2023 by Amanda Gallegos
Tim provided me amazing customer service when I was shopping for the right cargo bike for my family. He was incredibly detailed and thorough in his quote and explanations. If you want to work with people who are extremely knowledgeable about cargo bikes and love what they do, I highly recommend working with The Cargo Bike Shop staff.
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January 2023 by Mary Pustejovsky
I have two electric cargo bikes and this is the only place I have them serviced. The staff is incredibly friendly and knowledgeable. They always let you know exactly what repairs you need as well as options so you can make the best decisions for your situation. I purchased studded tires for winter riding from them, and they store my regular tires for me, which is super handy! They are incredibly knowledgeable about the bikes they sell, and even do assembly and service on bikes they don’t sell (sometimes, reach out to them first). All around excellent bike shop. I highly recommend them!
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November 2022 by Jessica C
The staff here are very knowledgeable and kind. Great local bike mechanics in the neighborhood!
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November 2022 by Ryan Hinchey
Hard working, knowledge staff who really want to help. The quality of service has even increased since they’ve opened.
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November 2022 by Emily Miller
I rented two cargo bikes here for a day of festivities. The staff are informative, responsive, and there’s a bunch of great merch in the shop to fill your panniers. Get a coffee while you enjoy geeking out about cargo bikes and your kid can ride the Strider rocker. Can’t wait to rent again!
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September 2022 by Steven Jorgensen
Tim did a wonderful job answering my questions and informing me about the current options for front loading cargo bikes. His knowledge base, experience and enthusiasm for the product line was amazing. Highest recommendation.
