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June 2023 by Richard S.
Stopped here to pick up some stuff during our recent trip to Madison. They didn't remove the anti-theft tag from the swimsuit my girlfriend bought. This is one of my pet peeves. So she couldn't use it. We returned on our way back home. The Customer Service agent we talked to then was very apologetic and friendly. That is the only reason I am rating them 3 stars.
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March 2023 by LindsY F.
I actually love this Target! I come here about once a week - it's always clean and well organized, in my opinion. The self-checkout is huge, which keeps lines moving fast. I usually gravitate towards the food/beverage, makeup, clothing and home decor sections, and I've found that they're rarely out of things that I'm looking for. I will say that the Starbucks inside this one usually takes a very long time...but other than that, good experiences here!
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May 2022 by Andie R.
We were visiting Madison Wisconsin and needed a few items. This store looked like a bomb went off! All clothing areas were a complete mess, couldn't find anything, clothing all over the floor and no one to help. I will not go to this store on our next visit. Will go to Walmart.
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June 2021 by Bindu G.
Joseph at the self check out assisted me this morning. Joseph is kind and helpful.
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March 2021 by Lance R.
Not one checkout lane open on a Saturday night at 8pm. I was told rudely by the manager to use the self-checkout lane which had close to 20 ppl in line. I felt bad for the employee working self-checkout. She was frantically trying to help guests and sanitize between each guest.
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December 2020 by L. W.
I went there and noticed a few quests walking around without masks. No one told them to put one on. Disappointed! When I asked a guy in the electronics department for help, he was rude. I was in the middle of a question and he just blew me off to help someone else. He literally told me that he couldn't help us both! Very poor customer service. Tried to return an item that I paid cash for and they refused to give me cash back. Insisted that I can only get a gift card back. DON'T EVER SHOP HERE!
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September 2020 by Christine T.
Horrible store. Cant stock anything. Rude Guest Services. Pictures of items do t batch them they yell BBC at me. Not my fault theydon't know what they are doing!
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August 2020 by Jackie I.
This Target location has, by far, the absolute worst customer service I have ever witnessed. I personally love Target in general but this particular Target has rude and disrespectful staff.
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April 2019 by Suzanne X.
Honestly, this Target is probably one of the best in town, I'd highly recommend this over the other locations and trust me, the customer service here is so much better than the other locations. There's so much available in the store, that if there is anything that I need, I can always count on stopping by this Target to ensure that I can get it. The selection is fairly good and there is a Starbucks in house as well. The one in Target does accept the Starbucks app which means you can redeem your birthday treat here in store at Target while shopping! Occasionally, I like to swing by and do some grocery shopping along with getting other home good items, it's always super convenient, plenty of parking space available and it's usually very neat and clean. Definitely a to-go place with plenty of options on picking something up.
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January 2019 by Ted J.
Solid customer service and a super clean, easy store to navigate--thank goodness for Target.
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July 2018 by Kay R.
I'm not a huge Target person. I occassionally go to browse for work clothes. I was on the west side of Madison and needed to kill an hour. I went to Target and it was a mistake. I went to the restroom that smelled like old urine, toilet paper cover all the stalls floors, 3 stalls with no toilet paper. It wasn't just the restroom that was filthy. I tried on a few pieces of clothing and the fitting rooms had dust bunnies on the floor the walls looked like they've never been cleaned.
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April 2018 by That VanLife Channel
Unfortunately after Years of purchasing phones from target mobile, we came across numerous charges to our bank accounts from there SquareTrade “warranty program†we were charged for two device plans when one plan was waived and refused at time of purchase and the second plan was canceled after 30 days as instructed to do so by the Target Mobile Rep. Target Mobile refuses to take any responsibility in the fault of its employees who receive a commission off the sale of the protection plans and fraudulently added it to one of our devices, then squaretrade will refuse to cancel the plan even after you contact them to cancel it as instructed to do so NUMEROUS TIMES even with printed out transcripts with proof that they are cancelling the plan we were still charged continually. To add insult to injury at our upgrade time the female Target Mobile rep advised we had NO protection plans on either of our devices and attempted to sell us a Squaretrade warranty again which AGAIN we refused. After multiple contacts with squaretrade, Target itself, and Target Mobile they advise there is nothing they will do in anyway shape or form. We will not ever go to Target/Target Mobile ever again for our Mobile phone service. If No Stars could be given we would of left that.
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March 2018 by Natalie Y.
I love Target!!! I can spend hours here just browsing around the store even if I have nothing to buy! This location is pretty big and nice. Not the newest and things do look old compared to newly opened Target locations, but its a nice location! Layout of the store itself is a little different from the 'traditional' Target stores but its very similar! The beauty section at this location is quite different but seems to me that they do carry most of the stuff people like. All aisles are nicely shelved and stocked as well as clean. Staff working here say hi to you and thought that was nice. Self-checkout registers are usually closed a little before closing time but this particular location was still available around closing time (11 pm). Plenty of parking available and theres 2 entrances on each side! My boyfriend ordered something online and picking it up was very easy and quick process!
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January 2018 by Brianna H.
I really like Target. It has started to become a problem. This Target has a lot of different options ranging from food to home goods. I can usually always find what I need and more. There are two entrances, which is very helpful. The store is layed out really nicely, the one entrance has guest services and the dollar spot. Guest services is one of the best at this Target. The staff here are very pleasant and always willing to work with you on any issue you have. They are knowledgeable and quick on their feet to solve any problem. The dollar section is one of my favorites here as they are usually fully stocked. They keep it pretty organized until the season is over and the customers make it messy. But this store throughout is clean, pleasant and simple. The sections of the store always seem to improve. The women's clothing and accessories has changed dramatically and has a very modern feel to it. I can always find what I need and if not there is always an employee that can help me. This store has a lot of different options to choose from even when it comes to brands. If I cannot find something an employee will always go out of their way to look it up on their iPods and search for it online. The only thing that I would improve upon at this store is the check out area. There are not usually enough staff to check people out. It starts to feel like Walmart where you are waiting 15-20 minutes just to be checked out and leave the store. It is very hard for them to be fully staffed here all the time but hopefully that can change soon. The self checkouts are usually the way to go at this store. If you only have a few items I definitely recommend walking to the other end of the registers to go through these, as they are fast and very easy to use. I will continue to shop here as it is my go to store for the smaller things on my shopping list.
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December 2017 by Dave P.
So just before Christmas I went in to purchase a new iPad. I found the one I wanted online and saw that it was available in the store. Went in to purchase it and confirmed yes it was on sale. 10.5" iPad Pro 64gb for $499.99. The sales associate said yes it was on sale and that the Pro was worth the price. So I said I'd like to buy one. The sale associate gave me the box and helped me pick out a cover. When it was rung up it came up at $559.99. I showed him my phone and said that's the wrong price. He said "ya I thought that item was $499.99. Go to the front and they'll get you the right price". So I went to the service desk and showed them the receipt and my phone. She looked at my phone. Scanned some stuff. Retuned the item and sold it back to me at $499.99. Thinking everything was good we left the store. Wrapped the box and put it under the tree. Opened on Christmas Day. Set the item aside so we could set it up later. The next day we grabbed the box and opened it. We tried to put it in the case we were given for the 10.5" iPad Pro. It didn't fit. The case was to big. Finally looked at the back of the box. We were given a 128gb 2016 9.7" iPad. Totally the wrong item. So we tried to return the item for the correct one. We were told that they can't take back iPads. The option we were given was to return the item as defective and that we could buy the item we wanted but not at the sale price of the day we purchased the item we were handed. Bottom line we ended paying $169.00 more because they screwed up. Never trust a sales associate or customer service person at Target. Never shopping there again.