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September 2023 by Beth B
George at the west Madison store was super friendly. I talked my 92 yo Mother into a $4,000 bed. Delivered today. Not good. The BRAND NEW REMOTE would not pair with the bed. Delivery men found an old beater in their truck that did work. Now have to wait for a new one. Lighted remote goes dark very quickly. Mom’s not happy at all - wants her old bed back already and it hasn’t been one night :( Hoping new remote will be better IF they continue to support it. Mom does not use a smartphone. I’ve left 2 messages in last two hours for “Friendly George” and no call back yet! Juriy’s out, but it’s not looking very good so far.Another 24 hors and no call back from “super friendly George” after 3 messages!Another 24 hrs and no call back from “super friendly George.”JURY IS IN - POOR SERVICE AFTER THE SALE. NO BETTER THAN A USED CAR SALESMAN
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August 2023 by Barry Prindle
Nate and all the other store helpers were willing to help us. Once we walked through the door they took care of our ever need would highly suggeat least it just people to go back.And check it out.
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June 2023 by Christy & Paul
Great store, excellent customer service. Great location, easy parking.
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May 2023 by Kathy Zowin
Purchased 2 new beds from George.Super helpful and fun !Pleasure to work with him!
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March 2023 by Jim Jmad
Very pleasant experience, relaxed without pressure. George was a knowledgeable, relaxed salesperson. We have ordered our Sleep Number mattress and are really looking forward to it.
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March 2023 by Hannah Dahl
Justin at the Madison store was great to work with! We came in first thing on a Saturday morning and he was happy to talk us through the Sleep Number system and get us in the right mattress. We highly recommend working with him!
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February 2023 by Andrew Burns
1 of the best customer experiences I've had ever!! George was amazing!! He was very helpful, answered every question I had, he made the entire process very easy.
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December 2022 by susan simonson
Had an enjoyable shopping experience with George who was a joy to work with!
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November 2022 by Amy Streff
So nice, helpful and Justin knew so much about each model! Wonderful experience and I got a new mattress I can't wait to try out!
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October 2022 by K C
Worst decision ever. The bed sags so bad my husband and I end up smashed in the middle of the bed. Backs hurt every night. Pieces missing at delivery. No clue where items are. Called and spend 2 hours and 19 minutes on the phone with customer service just to not get any answers. I REALLY want to know how the beds are so comfy in store and horrible at home.
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October 2022 by Kimberly Castleman
Worst decision ever. The bed sags so bad my husband and I end up smashed in the middle of the bed. Backs hurt every night. Pieces missing at delivery. No clue where items are. Called and spend 2 hours and 19 minutes on the phone with customer service just to not get any answers. I REALLY want to know how the beds are so comfy in store and horrible at home.
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August 2022 by Jason
Great customer experience. No pressure and plenty of answers to questions. Thanks to Bill for his help.
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June 2022 by Marika Fischer Hoyt
The two men at this store took the time to find us exactly what we needed. It was pleasant interacting with them, and it was a pleasure to sleep exactly on the sheet we wanted.Thank you!
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May 2022 by Jeff Ditzenberger
Excellent explanation of the features and benefits but a little too high pressure sales pitch for my tastes but definitely accomplished what they needed to do.
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April 2022 by Jason Davis
Love the bed. Terrible customer service. They will flock to you to sell you a bed then, no service after sale. Have reached out 5 times by telephone and email and text. No one will call me back. Explained we have a tight stairway at delivery. They said no problem I have lived here 20 years because of stair has to go through hall window. We ended up having to lift bed up and get in house ourselves. I called corporate they offered a credit of $250 for delivery which we were told in January and its now mid April.
