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September 2022 by Hawk هوك
The employees not nice. They judge people, and they think we steal from them. They should do a training every week before they get in dilemma.
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April 2022 by Katrina Virta
I purchased Olaplex from this Sephora store in October. Recently this year, a few studies found that an ingredient in that product causes infertility (which they’ve now removed in their recent line of products). I still have my bottle of Olaplex from October that I was using up until I found out about the lawsuit. When I called this store, I was told that I could not return it because it was too long ago, and was told essentially “lots of products have issues like this. If you know about it, don’t buy it.” I informed the employee that the research and lawsuit case about the infertility ingredient only came out recently and there’s no way I could have “just known” that ingredient causes infertility. This is not a good way to sell products and really says a lot about the ethics of this particular Sephora store. I called the other store in West Town mall and they said that if I had bought it at their store, I could have returned it because they take care of their customers. Confusing and terrible messaging, Sephora. I recommend NOT shopping at this location as they seem to not care about the quality of their products or their ethics.
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December 2021 by Jensen Rindy
Sephora employees are always extremely helpful and know exactly what it is I need, but Theo at this specific Sephora was absolutely phenomenal. He helped my mom and I find serums, hair masks, perfumes and was very knowledgeable in all departments. Idk what you’re paying Theo now but this employee needs a raise.
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November 2021 by Angie White
If I could give this store a million stars, I would in a heartbeat. Yesterday was my first day checking out the new Sephora store and I must say, the customer service was FANTASTIC. Both Alana and Theo were extremely helpful and made me feel very welcome. They made sure I got the products I wanted while also recommending new ones to try. Did I add that they made me laugh a lot too?! I will most certainly be back
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October 2021 by Haley Hofer-Gilbertson
Just came into the new sephora today to check it out and everything was so clean and organized. Sara answered all of my questions and helped me find exactly what I needed! Will definitely be coming to this sephora location again. Such a great experience!