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October 2023 by Kitty Luedke
We just got a storage unit at Security Self Storage Madison. We worked with Frank, EXTREMELY helpful, thoughtful and thorough. Also had some good one liners to keep us entertained while we did paperwork. This site is clean, well maintained units and grounds and it’s in a good location.
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October 2023 by Robert Neperud
Someone with an access code stole a large toolbox when I had it sitting out temporarily. There was no video camera facing the unit and there were too many vehicles entering through the gate to have any idea who did it. Staff was very helpful to have checked the available footage.
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August 2023 by Thomas Cunningham
Been a satisfied customer for two years until last week when my enclosed trailer was stolen around 6:00AM on July 18th. There is a service gate on the street that is apparently not secure with no coverage by the security cameras. I lost about $23k with the trailer and contents of snowmobile, snow blowers, generator and some tools. The management company is taking the position that it is not their problem and have no plans to assist or cover my loss.If anyone has any info that leads to the discovery of my trailer or stolen contents I’ll happily pay a finders fee.See the accompanying picture of a black 2007-2017 Lincoln Navigator captured on video from a neighboring business’ security camera driving off with my trailer. It’s a dark grey trailer with yellow Kaufman decals on the back side corners.I’ll update this review if the Security Self Storage management company decides to help.
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August 2023 by Melanie Tetzloff
Had a unique situation regarding timing for my storage unit and Bill went out of his way to make it all work very easily for me.Would highly recommend!
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August 2023 by Diana C
The storage space was clean & Frank was very helpful in answering my questions! Thanks so much!
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June 2023 by Cesar paz Gonzalez
Wow ! We been renting here for 2-3 yrs and now we use another unit, and Frank ( i learn few things with him too ) He is an awesome person !! He give us the best service !!! We recommend this place 100% !! Is the best in Madison …
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June 2023 by Lauren Wichman
IF YOU NEED GOOD SERVICE AND SECURE STORAGE with no worries or stress...SECURITY SELF STORAGE IS THE BEST MADISON WI has to offer!Becky and Frank are the staff members and are always helpful and they are also fantastic people!If there's an issue or a problem just reach out to them - they are fast as glass and getting it resolved. Always accountable and helpful. Having an actual business office on the premises of any storage facility is worth the price along with 10 years plus that I’ve been here of always feeling secure with gates and locks and cameras. They know how to do it, right.I’ve never had any rodents or bugs, or spider nest or anything in my unit and it’s very important wherever you decide in Madison to choose for your storage unit, that you look first thing to make sure that there is a lip on the unit so that the water if it rains or snows, it’s gonna drain down it’s not gonna come and your storage unit. I’ve never had a moisture issue here but to be honest with you,I’ve see all of these Storage development units opening up everywhere and over 60% that I have seen have no lip or no and drainage so please be careful about that. That’s very important to keep your things in good shape. Also, although I don’t come here during the winter months because I am not in a climate control unit but whenever I have had to come, they always plow they always keep it clean. They’re on top of it.The gates coming in and out always work no problems. If it do, you have a problem they give you a contact number so they are always well prepared for their customers.And Fitchburg is just getting better and better every day and it’s safe here!Also, in the 10+ years that I’ve been here I’ve never heard of anything to be concerned about at this location, and as I said, the Fitchburg location is so convenient because it’s so easy on and off the beltline.And right down at the corner past, it is a brand new Starbucks that you will love. I stop in there sometimes when I’m coming over here or stop at Popeyes to get something to eat and bring with me so that’s a nice plus to OK well good luck with everything.
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April 2023 by Keith Norris
I stored my precious Dodge Challenger at this location I worked with a gentleman named Frank Rybacki I'm going to say it like this I searched a lot of locations to put my vehicle but after one conversation on the phone that morning back in January look in the store the vehicle until spring it only took a conversation with Frank to solidify I found the right facility to store my vehicle at but this guy Frank I want to reach out and tell who's ever in charge if it had not been for him I would not be there Frank was outstanding customer service above and beyond what I expected he exceeded my expectations friendly full of humor have my wife constantly laughing I said this guy is a keeper and I'm definitely going to let the company know this guy Frank top shelf simple as that whatever he's making you need to add a significant raise I guarantee you you're not losing money thanks to him He's making you money He's a keeper thank you again Frank thank you to security self storage top shelf organization see you next January
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April 2023 by Time For Pounds
This place is amazing! I’ve used this facility 3 times now and each time the service has been excellent. Frank has always provided me with great customer care.
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February 2023 by Brian
I had a good experience here except for Bill, a rude and petty person. When I tried to clarify something that he had said, he took a very scolding tone and started, “I THOUGHT that I told you in-person…”. Then after that was figured out, he did it again! I had intentionally gotten a little behind and was about to catch up my bill THIS WEEK, but after my experience with Bill on the phone today, I will definitely clear out my space and never do business with Security again. If he wants to take that kind of tone when I want to clarify “two months behind” and I haven’t even been renting for two months, I’m sure that I can go elsewhere.
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January 2023 by Todd Kocher
12/17/22 - I purchased a new vehicle and needed short term storage for my old one until I sell it. Since I already had a storage unit at Security Self Storage, I went there first to see if they had a unit that my vehicle would fit in. I was warmly greeted by Frank Rybacki, Facility Manager, and he informed me that they did have a unit available. We drove to the unit to make sure it would work, it did, so we went back to the office to prepare a leasing agreement. All during this time, Frank was very friendly and professional, and made me feel like we had known each other for years. He was quite thorough and efficient as he prepared and presented the lease for my signature. Frank made the whole experience enjoyable and effortless. I highly recommend Security because of him.TODD KOCHER
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January 2023 by Rawan A
I just moved in to the storage and Frank Rybacki was just as friendly and welcoming as I needed so I would not stress because of the moving chaos! Even provided tips for storage during the summer!
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January 2023 by Wes Neuman
Frank and Bill were hugely helpful in working with my employer and assisting with my switch to a different location and unit. Both gentlemen were incredibly responsive and accommodating of my unique situation.
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December 2022 by Pedro Hernandez
I had an issue with my lock and Frank came in and helped me even before the office was open. Great service!
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November 2022 by Pedro H.
I had an issue with my lock and Frank came in and helped me even before the office was open. Great service!
