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March 2022 by Shannon M.
This is, perhaps, the worst grocery store I've ever been to. It's the closest store to my work so I have to go there but, if I can possibly avoid it, I will. They never have more than one cashier working at a time. I can't recall a time when I have gone in and there hasn't been a huge line waiting for the one register. People with one or two items waiting behind people with huge carts full of items because there is no express. Never anyone at customer service. I feel bad for the one cashier who is always there. It's confusing because there is always some employee pushing a broom around or standing around while this is happening. Much of the time their hot bar is empty. Often out of things in produce. Overall run down. Being in there makes me sad.
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July 2020 by Shrron S.
My husband bought 2 packs of their deli chicken, brought it home and he got sick almost immediately, my grandson also did not feel well after eating it. After my husband finished vomiting he went back to the store to let them know. When he came back ( with the chicken) he said he got no satisfaction from them, no concern, no apology, no refund. We put the chicken in the refrigerator and he will call the health department when they open. I believe it was probably contaminated and he will ask them to test it. He is not the kind of person to return anything EVER, and he shops there a lot. Very disappointing that they did not take him seriously. I
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April 2020 by Eric P.
Location is the biggest plus for this grocery. The shop is close to downtown but doesn't have downtown prices like Fresh Market. There is also a bus stop right in front! There is a little bit of everything here. The store seems to have seen better days but I've always noticed it was pretty clean in side. Only downside is the service can be a bit unorganized. Everytime I go in it seems the cashier's are more interested in chit chatting than scanning my groceries.
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January 2019 by Josh M.
Sometimes a person just wants to knock out the grocery list without walking back and forth through a warehouse. This store is set up so that everything is exactly where one would expect it to be--not spread across three end caps and special sections. I'm sorry in advance for this rant: I hate stores that turn my weekly shopping trip into an annoying scavenger hunt, as I'd rather save my time for more productive or enjoyable things. This store is different and better. It has a smaller selection, but it is plenty for me. Fruits, veggies, & meats always look good. Staff is hardworking and very aware when customers need help. Whenever more than two people are in line at the checkout, employees and managers almost run to the front to open more registers. The managers appear to set a good example which the other employees follow. Also, it seems that the managers run the store to be as convenient as possible for customers. It feels different from the shiny, ritzy grocers that hire expensive consultants to trick customers into buying extra stuff. This Pick n Save reminds me of the typical grocery store from my childhood in the 80's--friendly and efficient, and not warehouse-y. While not the most modern store, this is definitely the "good" grocery store in south Madison.
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January 2019 by S R.
LOVE this Pick'nSave! I see some of the reviews that say it is a smaller store, not as good on selections, etc. I say to that,"Of course, it's a smaller store. It is originally a Kohls grocery store, and stores a long time ago were smaller. I want to know why someone would shop here knowing it's a smaller store when there are bigger stores close by. This store rocks! I can get in and out fast (because it is smaller), the selection of items works for us, prices are great, nice layout of the store and it is always clean AND wonderful employees! Everyone is so helpful and nice! Martha, Linda, Mark, Adrien, Randy, just to name a few, are some of the awesome employees! This is one of the best Picks' I have ever shopped at.
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November 2018 by Garrett G.
Was not impressed when gagging on a 6" piece of plastic from the deli here. I would go to a store where they hire more competent employees.
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July 2018 by Jenny P.
This PnS is just fine, if older and smaller than many other grocery stores in the area; it's got all the basics covered. I can always run to Fraboni's or the Asian stores for more global stuff. They have a respectable selection of organics. The produce is decent. Good promotions and sales. I have found staff uniformly courteous and helpful. And the south side is a grocery store desert, so rather than compare this to Whole Foods, perhaps it should be compared to other grocery stores in Central/South Madison...
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May 2018 by Marissa B.
Why does everyone have to hate on this Pick n' Save so much?! Oy. True, there are nicer grocery stores in town with bigger selections and brighter lights and fancier aisle displays. However, if you need to pop in for a staple item, they've got you covered here. And it's a bit of a drive to another grocery store so we better keep this one around! The staff here has always been quite helpful to me, from the cashiers to the folks stocking. They have expanded their organic produce selection in recent years, which is great. They now have discounted produce available too - if you're not afraid of a pepper that's seen a better day, check out the red mesh bags for some good deals! Fun Fact: The City is in the midst of looking at proposals for the vacant land south of this store and the plans for that lot include the land on which Pick n' Save sits. So whether Pick n' Save will stick around in this location as things are demolished/rebuilt remains to be seen... you may regret complaining about Pick n' Save when we end up with no grocery store here or a boutique grocery store instead!
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December 2017 by Matthew R.
This is the worst grocery store I have ever been to. No fresh meat or fish. Produce is bad quality. Cashiers take forever. I'm not kidding that this is the actual worst grocery store I've ever been to. The only reason I go there is because it is close to home, but it's honestly brutal. No redeeming qualities whatsoever. Bad selection, bad produce, bad meat/fish, bad service, bad facility. You've been warned.
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November 2017 by Nathan H.
I'm not really a fan of this PnS, compared to the others. The inventory is smaller (but hey, they're working with a smaller building so can't really fault them here) The parking lot and building are more run-down than other PnS's, but the big kicker is that there appear to be a noticeably higher amount of "lackluster" attitudes among the employees here and fewer "great" attitudes. I'd rather stop here than go into a gas station if I need to pick something up last minute, but I try to get to another store to do weekly planned shopping runs if I can.
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October 2017 by Suzanne X.
Since the remodel to a Pick 'n Save, this place has been given new renovations and is much nicer! The organization of this grocery store is similar to other Pick 'n Save in the area with different sections around the edges of the store. When you enter in, there's the hot foods and deli section, and then the meats are located in the refrigerated section along the back and then the rest of diary and other products along the side. In the middle of store are different aisles for non-perishable food, and there's a decent variety available throughout. There are checkout lanes near the front of the store, although when we went there were only two lanes open. I couldn't recall if they had a self checkout or not. Regardless, the lines didn't take very long. Just an FYI, keep an eye on the sale items, sometimes it it's a $1.50 off coupon as opposed to the cost of the product for $1.50, so don't let that trip you up. Otherwise, it seems like a decent grocery store to shop at, and it located close enough enough to downtown but far enough to have ample space for parking.
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January 2017 by Bobb S.
After all name change from Copps to Pick n Save, this store is still branded Copps. I can only assume it hasn't yet made the name change due to the sad state of affairs inside. The store feels outdated, produce variety is lacking (and of poor quality), and the overall "feel" of the grocery store is like a virtual punch in the gut. Yes, I know the neighborhoods around the store may be not be the wealthiest but that doesn't mean there can't be investment made to improve the shopping experience.
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September 2015 by Sage H.
I come here from time to time because it's close to home and when I need the basics. In my diet I do stick to the basics nowadays. I don't cook huge meals like I used to. Even so, I don't buy my chicken nor fish here. It's gross. But the beef and bacon is fine. Produce is ok except lemons are too expensive. A dollar for one lemon? But the limes are a quarter each. Yay for making limeade instead of lemonade. The store is really small compared to the other Copp stores. So that means much smaller selection. But I can get my organic Silk soymilks for $3, for the big carton! Yay. But not going to get exotic items and better brands of foods here. I've seen cashiers come and go fast. And it pleases me to note the very rude ones don't stick around long.
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April 2013 by Evan G.
A big reason I like Copps is that I like their prolific house brand. Roundy's brand cereal, cookies, detergent, etc. etc. are all good values for my budget. Overall selection is fine -- better than Super Target, Woodmans, Walmart, not as good as a boutique grocery like Whole Food$ or Metcalfe$ The produce department comes through 90% of the time. They failed on fresh basil and the lettuce is cheaper at a couple places I know but pretty much every other produce need is met. They have a lot of brand name seafood but it's from China, so we go to Metcalfes. Wisconsin staples like brats, cheese, beer, and football food are WELL represented. The decor is less theme-park than a new store would be. If you require track lighting and an exposed loft-wall, or a water feature in the tuna aisle, you may have to shop elsewhere. The Park Street Copps is bright, clean, organized, and looks like what I expect a grocery store to look like. The staff esprit de corps is pretty high, maybe because their turnover is low. It's the least busy Copps in the chain but still fully staffed, which means that when you ask for help the clerk will cross the store and show you what you're looking for. You get the red carpet treatment, all just to seek a particular New Glarus beer flavor (they had it) or RIT fabric dye (they didn't have it).
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November 2012 by Mvm M.
The newest review that I read today was written in February 2011. That is almost two years ago. The Copps reviewed by all is not the Copps on Park Street where I shop today. It is the closest grocery store so I shop there more frequently than anywhere else. If the prices are occasionally higher for some items than other places, the convenience of location makes up for that. The personnel are always pleasant and helpful. (During a recent shopping event, while looking at the store directory 2 different times, I was asked by 2 different employes if I wanted help finding something.) TWICE in one visit! When I expressed gratitude, the answer was, "That's what I am supposed to do." My only disappointment is: Because the store is smaller than many, it is not able to present a larger variety of product. So then I go to Monona.
