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October 2023 by Jake Kelley
I hate to do this, but I have to give this company 1 star.They raked me over the coals. They took advantage of my trusting personality. Their quote was wildly inaccurate. Both in amount of time and in price. They were rough on my belongings and hid the damage they caused, made up stories, and only took responsibility for a $15 Ikea table they broke. All the rest was carefully skipped over. They knocked into two lights, (one at the pick-up - outdoor, and one at drop-off - entryway overhead chandelier). They were left at the pick-up location to meet back at the drop-off and they didn't show up to the drop off location for 4 hours! Of course, I got charged for that time. My wife and I sat around wondering what we should do. We had a whole day planned, but playing project manager for Laurel and Hardy was not on the agenda. Their crews should be supervised, it should not be on the customer. We were told 6 hours. My invoice says 9 hours.Don't use this company. They are pros at navigating through the paperwork they carefully lay out and make you sign. They make you feel like all's well. Sign a few forms when they've finished... Then once they leave, you start to notice the issues. And then the massive bill slaps you in the face a few days later. I reached out to the company but they were less than sympathetic. They know you have no ground to stand on. They know they're safe. They know the game because they set up the board and dealt the cards. Because of their lackluster response, I decided to make this review.AVOID THIS COMPANY*EDIT 1*AFTER LEAVING THIS REVIEW, THE COMPANY WHO REFUSED TO TALK ME, CALLED UP MY WIFE, THEY HAD A LIST OF DEMANDS, AND A DUE DATE, AND THEY SERIOUSLY THREATENED TO SUE FOR DEFAMATION!!! They kept her on the phone for a half hour and belittled her. She's so upset she just wants me to take this review down, but that's not how I operate. I need you all to know I was threatened for leaving a google review. This is how this company is run.PLEASE AVOID THIS COMPANY.I have since removed all numbers, quotes, embellishments and exaggerations from this review TO APPEASE THESE Thugs. All statements made in this review are 100% factual, my direct experience with Reynolds, and my opinions on the experience. All of which are protected under the 1st amendment.The absolute worst experience I've ever had with a contractor. In my life. And I've worked in construction for 10 years.Note- Reynolds, if you want to talk, discuss, or threaten some more, why don't you call me instead?! Stop putting my wife in the middle of this.Call me up, maybe I can explain how defamation actually works, and how threatening someone over a review can get Google to take your business listing down.*EDIT 2*Do you guys see the games they play with their response to me? "I must have the wrong company" Really? Then why did Lisa call my wife for 30 mins on a group call with your owner to threaten, belittle, and send over a list of demands. That would be a very strange reaction to a review you felt was left for the wrong company.Once again, these guys at Reynolds try some pretty clever tactics to dismiss and throw smoke screens, but I hope those of you who read this review can see through the confusion. Take a look at my other reviews. I'm not an unreasonable person and I absolutely love leaving great reviews when I can. But this? This is insane.Reynolds, stop playing games. This is your business. Your source of income. If you would have tried this hard at just making the situation right, this would be a 4-5 star raving review. Instead, you didn't start trying until after I left the review, and even then, you're spending all your energy undermining my credibility and threatening legal action.It's time you really reevaluate how your company is managed.
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October 2023 by Daniel Torkelson
We were pleased that Reynolds was able to snap into gear in our case pretty quickly. They were professional and detailed in their services. When moving day came, they took very good care of our stuff and also worked with a positive and friendly attitude. If we need to move again, it would be an easy decision to go with Reynolds.
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August 2023 by Sonnie Shaw
Wonderful people, terrific customer service and I had an emergency surgery while waiting for my delivery so they were very helpful in working with a friend to help get the delivery done while I was in the hospital! I had never spoiled myself by using a moving service, but after this, THIS is my go to company for transport! The price was fair, the people were so helpful on both ends of my move and Lisa was exceptional. Ian, thank you for all you have done for this move!
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August 2023 by Beth Churchill
Reynolds has been our go to moving company for our home and most recently in helping a family member move. Their service and professionalism is unmatched. They provided us the option of access to free high quality moving boxes or their reusable green totes. They also have a robust sustainability strategy and practice that is noticed and greatly appreciated.From the initial inventory survey to the moving logistics to the moving team, we experienced nothing but the highest level of customer service and professionalism.I highly recommend Reynolds Transfer.
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August 2023 by Cheryl Zellmer
Can’t thank Reynolds and their staff enough for their help with our move. Because of timing issues we have to move part of our furniture into storage and the rest into a temporary home. I was totally impressed when they moved the first load to storage everything was carefully wrapped and then bar coded for tracking when it gets to the warehouse. The second load to our temporary location happened on the hottest day of the year and the guys were just amazing. Again the furniture was all wrapped carefully before loading and then when we reached our destination they unwrapped everything and placed it where we wanted it. This is our second move using Reynolds and I can’t imagine ever going with anyone else.
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August 2023 by Andrea Good
The crew sent by Reynold’s for my move out was amazing. All four young men went above and beyond to make sure my possessions were well taken care of as they wrapped them and loaded them. I felt confident that they would use the same care placing everything in storage.When they brought my things to my new home, they did a great job again. Thank you!
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June 2023 by Todd Allbaugh
Reynolds is the absolute best moving experience I’ve had, and I’ve moved several times over the years. Their professionalism from the first phone call to the last item delivered is top notch. Their rates are competitive, and the added value they bring from the reusable bins (included) to the exceptional care they take with each piece simply can’t be beat. But the real difference maker is in the quality of the people that ARE Reynolds. Everyone I dealt with was friendly, helpful and offered top notch customer service!! My moving crew, over two days, of Billy, Luke, Jalen and Jacob was amazing!! They were professional, patient yet chill with a sense of humor! Don’t even think of anyone else. Just call Reynolds and relax. They make moving stress free. I would recommend them unequivocally whether across town or across country.
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June 2023 by Younjoo Lee
Reynolds & Transfer did an excellent job at my cross state move. I was moving from Tennessee to Wisconsin and getting set up with Nils was a great experience. He was informative and walked thoroughly through what the various service options were. I chose the self pack option as it fit comfortably within my budget. Then I was paired with Lisa for preparing for the actual move. Lisa was excellent at following up and answering questions. She even wrote me a very nice Thank You card and gifted some lovely flower seeds. In terms of the actual mover experience, I loved that they used local movers from Memphis to help load and wrap the items. The movers were professional, fast, and respectful. They arrived at 9 AM and finished up at 2 PM. Originally the crew was supposed to have 3 guys, but one of them didn't show up; even so, the two movers did an excellent job at wrapping my items and getting done at a reasonable time. Then when the furniture arrived, which was about 1-2 weeks later, the local Madison movers were very kind, quick, and accommodating. All of them were outstanding, but especially Jalin/Jaylen (not sure how to spell his name). The team was conscientious and really made the move such a great experience. Very easy, professional, the best rate that I could find, accommodating, and just nice people to work with. I would definitely choose Reynolds and Transfer for my next move.
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June 2023 by cheri madsen
We had a wonderful full move experience with Reynolds Transfer & Storage. They packed, stored and delivered our belongings over a year and a half new build process. They paid attention to detail and everything from our furniture to wine collection arrived in perfect condition!
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May 2023 by Auttum Bowen
Very good communication throughout the process. Took extra care of my items by wrapping them in plastic or blankets and even putting my bed frame in a box. They also wrapped all doors in blankets to prevent damage. Movers were friendly and I had no issues with them. 10/10 would recommend and would use for any future moves due to the care and precautions taken, friendly staff, and affordability.
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May 2023 by Chris Weaver
I have moved six times in the last 20 years and by far Reynolds was the best to work with. Their team went above and beyond what I experienced with other movers.
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May 2023 by JK
Reynolds provided exemplary service in moving our belongings. They made sure to wrap our furniture carefully as many of the pieces are irreplaceable. Thanks so much to the team.
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May 2023 by Shreejana Malla
Raynold Transfer Service did a great job on moving our 2 bedroom belongings. They answered all our questions & concerns. We felt peace knowing that they handled with such a care & respect. Lisa did a great job on communicating & making sure everything went well & keeping us informed.
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April 2023 by Sharon Bates
Reynolds Transfer was a blessing for us. Having our furniture stored and safe, while our home was being built, gave us peace of mind. The staff was absolutely wonderful and Lisa, the moving coordinator, was so kind, helpful, and a pleasure to work with. Thank you!
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March 2023 by Michele O'Neill
My experience with Reynolds Transfer & Storage was amazing. The men that arrived were timely, professional, thoughtful and careful while moving a large and expensive piece of fitness equipment. The entire team at Reynolds from my initial inquiry to finish was seamless. Their process and customer service is an example of best in practice.
