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August 2024 by Rachel Skolaski
My REI bike seat was stolen and Joel helped me find all of the replacement pieces, at a great price too!
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July 2024 by Betsy Sauer
I completely love it here!! Amazing staff, amazing environment. Highly recommend. If you need literally ANY outdoor gear, they got it and they have the knowledge about it. Exceptional customer service experience. Kudos!!
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June 2024 by Kuhelika Ghosh
The staff at this store always ignore me when I come here and attend to/answer the questions of the white customers instead. As a POC, I feel like REI (especially this one) needs to do better. I had this experience twice - once to buy shoes and the second time while browsing camping gear - over the past year. Both times the staff ignored me even when I asked for help (shoe size, questions about camping equipment).
I will take my money elsewhere, thank you. It really is a shame that you have put me off camping entirely because of your racist behavior.
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June 2024 by Kel Smi
I came to get information on bike racks for my ebike. The employees were very friendly and knowlegdeable. I am still deciding which one but really appreciated being able to try them to decide which works best for me. Thanks
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June 2024 by Stephanie Rawlins
Great store and great staff. I love to check out the new gear, and can often snag a deal from the clearance rack.
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June 2024 by Jessi Lucas
Great customer service!!!! Great products! Beautiful store!! Love this place!
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May 2024 by Pedro Dominguez
The customer service in and out of the store is GREAT!
I Ordered a bike and a few accessories online, and requested curbside pick up. I was unaware I had to come inside the store and sign, luckily Taylor worked with her manager so they could deliver the bike outside, this was such a huge help as I had my kids, age 4 and 2 sleeping in the car.
I walked in after kids were awake, all the staff was very helpful, they definitely go the extra mile.
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May 2024 by Steve Baas
We can always find good things at REI.
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April 2024 by Kevin Ryan
Quality gear, overly generous return policy, great service, fair pay and treatment of employees, community classes to help people enjoy the outdoors, and all with a cooperative model that pays members back!
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March 2024 by Lisa Dambach
REI has everything you could need or want. Their staff are extremely knowledgeable about their products too. We recently needed to purchase a personal locating device for a backcountry camping trip and the staff were able to tell us about all their products, the pros and cons, etc. The same was true when trying to decide what base layers to purchase for cold weather hiking. They actually gave me more info than I thought possible! I also never have to hunt anyone down for help as staff also approach you if they are not already busy. Love their concern for the environment, including going bagless! Bring your own!!!
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March 2024 by Melissa Wilkerson
The Shoe area didn't have much. The guy working there didn't know much. I wanted to try on a shirt. The guy at the dressing room turned around. Looked at me and turned back around and started working with clothes. Then he went to the end. And took off the other way so I put the shirt down and I left.
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March 2024 by Jeff Wagner
As usual, awesome.
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March 2024 by Andrea Mui
I brought in some Hoka Challengers to return. I only owned them for three months and did less than 150 miles, and they were already breaking down and caused a minor injury. Without asking me about my usage or experience, I told them my injury and how short of a timeline I had the shoes and they told me it was “normal wear and tear”. They would not return them. For the record, I consider these shoes a piece of gear that was an investment and expected the standard lifespan of 350-500 miles and/or 6-12 months when I bought them. They’re already dying at half of the minimum life expectancy.I give two stars because I was standing in line, the employees all seemed very friendly to every customer ahead of me in line. They were friendly with me as well, but I think asking a few more questions instead of shutting me down would have been the better move.On a third note, REI corporate just mass emailed a blog post called “Funny Reasons People Return Gear”, so I think that’s sending a pretty mixed message to members.
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March 2024 by Jean Calhoun
Staff was SOOOO very helpful and we found some good deals
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February 2024 by Joe Genna
Great store with very helpful employees and great selection, recently decided I wanted to start Hiking and got a ton of advice along with purchasing the right gear needed… will be there often.
