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January 2024 by Joel Osorio
Excellent place to exercise and keep your body in shape
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January 2024 by Pat G
Women, girls, and families are not safe from criminal harassment, photography, video recording or worse at Princeton Club. My daughter and I were criminally harassed and video recorded by three boys, relentlessly, in the Princeton Club pool room. Not only was this situation intensely disturbing and poorly handled by the lone Princeton Club employee present at the Princeton Club west-side facility that evening, but the Princeton Club Vice President and General Manager, Peter Gary, has done nothing about this situation sinceThese three teen boys began with verbal harassment and continued by video recording us reacting to their harassment in the pool. It took 3 phone calls by me to the front desk and a threat to call the police if Princeton Club did nothing, before Brandon, the only Princeton Club employee on the entire premises, came to the pool room to address the situation, leaving the front desk and the rest of the facility unattended. He asked the boys to leave the pool room (he told me later) and then he walked away himself without making sure his request was honored by the boys. Bolstered by effectively getting away with their criminal behavior the boys continued loitering in the pool room, not using the facilities, instead staying there with no purpose other than to stand around harassing my daughter and I further. My daughter left in tears, in fear of the boys' posting videos and pictures to social media, and I left to inform Princeton Club of their failure to rectify the situation. The boys followed me, continuing their harassment, until they realized I was going to the front desk.It took a week for the General Manager to even call me about the situation. I emailed him details and then talked to him at length about what occurred. He confirmed to me he saw this in the security footage of the pool room. He promised to investigate and talk to the parents and get back to me. I told Peter I wanted a clear confirmation from the parents through him that the videos and pictures the boys took would not be posted to social media and had been deleted. No phone call, no email, and no written letter have ever arrived from Peter. No contact whatsoever. No follow-up, no assurance about the videos and pictures, no indication that the boys were disciplined.Women, girls, and families are not safe from criminal harassment, photography, video recording or worse at Princeton Club. Princeton Club does not have adequate staff at its facilities to enforce its own club rules to keep patrons safe, or to address the situation when they are notified of violations of the law or club rules. And Princeton Club's management does not take the resulting problems seriously enough to address them and to learn from past failures to keep their patrons safe.
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December 2023 by Katherine Zietz
My favorite gym of all time! High quality workout equipment, great track, wonderful classes, big windows which brings in so much natural light, and so much more! Wish they had more gyms like these all over Wisconsin! Everyone is always so kind and welcoming! They keep things very clean too!
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December 2023 by Jason Hengeveld
Upon entry, it was a little puzzling as there was random older equipment (i assume to be replaced) randomly placed in and around the lobby. Kinda cluttered and out of place and also a bit dirty. It was VERY busy, high volume of ppl coming and going. Most of the equipment looked relatively available but was nearing capacity. Very nice open gym concept and overall seemed inviting. And then I met the customer service representative that was the last positive thought I had....Signed up for their free day pass on their website and received notification that they would grant me the pass after a quick tour After i arrived and signed in, i was told since I didn't have a local address was told I would have to pay the $20 for a guest pass and would not be awarded the free trial pass i had signed up for.Didn't get a chance to utilize any equipment or facilities, even though I signed the liability waiver and gave all my contact information too them, so I guess I can't give a true rating. But upon first impressions and experience seeing several other gyms, it looks to be another overpriced gym that is over crowded and under cleaned...
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October 2023 by Miss K. Mazari
Love this gym. It’s a bit more expensive then the usual but there is so many great advantages.There is sauna, steam rooms, resistant pool and classes (Such a Zumba classes)Overall cleanliness is amazing in summary a very high end fitness center.
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October 2023 by Karina Mazari
Love this gym. It’s a bit more expensive then the usual but there is so many great advantages.There is sauna, steam rooms, resistant pool and classes (Such a Zumba classes)Overall cleanliness is amazing in summary a very high end fitness center.
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October 2023 by Hannah Freckles
My whole life I was so scared to work out at gyms, and when I started going for the first time almost a year ago to the Princeton Club West it totally changed my entire outlook on fitness, my body, and how it was within my reach to be mentally healthy. I love the clean and well maintained facilities, how friendly the staff are, and how I felt totally comfortable no matter what time or day I went to work out. Thank you so much Princeton Club!
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September 2023 by Rudy M
I hesitate to promote my own gym because it will get crowded if everyone finds out it’s the best in town. So I’ll keep it a secret. It’s clean, spacious and bright. There are plenty of machines for my fitness level. Classes are great and very high quality.Only suggestion is to put some treadmills upstairs facing windows. Secondly, some more jump ropes would be nice and perhaps find just a little more BRIGHT space for stretching, warm ups and core work.
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September 2023 by Kelia Malone
Stopped in while on a quick vacation with my family in hopes of letting my little one get some shots up (basketball), however, between calling and arriving we were given a lot of misinformation. Beyond that, we were treated very poorly by the receptionist this Sunday morning who says her name is Sally. Diversity training would probably benefit this location and it's employees. Went to an outdoor court about 4 minutes away for a great day. Never settle guys. Go where you are valued and your money is appreciated in this capitalistic society. Be well.
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September 2023 by Angelo
Good facility. Kids club is okay. 80%-90% of the time Kids club has called me early to get my kid, their threshold is very low. Have never been called early by the East Side location.
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August 2023 by Jai Thomas
Very rude front desk member. We put in the membership request at 7pm and went there at 815pm since we didn’t get any response to our free trial request on their website. The hound lady at front desk very rudely turned us away saying nobody responds after 8pm to emails. Clearly we had submitted the request way before 8pm and I am not sure what she is there for apart from looking at her phone. Didn’t even make eye contact. Horrible customer service!!!
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July 2023 by Rick Hauser
I've talked to several former PC personal trainers and they do not like Peter Geary - the GM of PC (for various reasons - such as low pay, unresponsive to questions they have, unprofessional treatment, and they have to find their own clients). As a member for 8 years - I recently experienced the same bad treatment. Peter was rude and obnoxious and deleted my membership because I took a couple of videos of a big guy hitting swish after swish from beyond the top of the key to pass time while I was waiting for the hydromassage door that remained locked. He was an amazing shooter. Told him I took to send a few to my gf in another country and then deleted. Peter said it was against club rules to take videos and I informed him that I never received any club rules in the 8 years I had been there (and had never broken a rule there even though I never knew about any) - but I would certainly abide by that in the future. I requested the rules and my initial contract from him via EM - and it took him almost 2 weeks to send it to me. Nowhere in my contract did they mention a rules document to reference nor was I informed of any. My promise to him it wouldn't happen again (now that I knew the rule) wasn't good enough for him - and he deleted my membership. I am a veteran and my preferred method of working out for the past 8 years was their pool. The trainers told me Peter was very money oriented - so perhaps he didn't like my discounted rate as a veteran. I had selected my new Medicare plan based on the fact that it had a PC membership so I could use the pool. When he talked to me on the phone he was rude, abrasive, obnoxious and talked over me. Peter uses both trainers and patrons to line his pocket. Please do not support his establishment. FYI - after telling them for 8 years they need to put a rubber non-slip mat near the whirlpool and pool - they never did. So many people slip and fell there. Apparently they didn’t care.
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July 2023 by Julius Smith
Not sure cause I can't really get anyone to answer my membership questions. Been in building for PT. I sent an email through website about membership... Options No reply. Called and they hung up on me when I asked if they had options less than a year. Didn't even say no. Just disconnected. Pretty rude business. I guess that's a no. I have a disability. And just want to use there walking pool and not the whole facility. Don't know if I can commit to a whole year would really like month month. I'm not complaining about price for a bunch of equipment or classes I won't use but they won't even talk to me. When all I have asked is what are your smallest membership options anything less than a year?Pretty rude business
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June 2023 by Klaus M.
Hope this helps you not to make the same mistake as I did by signing up at this gym.I'm one year into a two year contract and so far:Staff is rude and unprofessionalEquipment is always in disrepairManagement only sees you as a number and will never have time for youPrices going up, amenities going down, and quality going downDefiantly not worth it
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May 2023 by Derek Heidenreich
The pool area is extremely slippery and dangerous. Me and my friend both fell down and have seen other people and children slipping and falling with multiple people telling us they had the same experience. When we both went to the front desk to asked to fill out a formal complaint, there were no sorry’s, are you Ok just a managers card and as soon as she handed it to us she walked away without saying anything. It seems that they had a good deal on tiles because they use the same tiles everywhere around the whole gym. I would be extremely worrisome for the elderly as well as children using these facilities.
