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October 2024 by Z V
Stored and transported my belongings across the country until I had my new place. Everything was secured, arrived just as I packed it. Gave me flexibility while moving with storage while I landed at my new home.
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October 2024 by heidi campbell
Would highly recommend from start to finish, communication was great, pricing was made clear and easy, affordable. There was no confusion regarding what was needed, when it was needed, always kept communication open and when they said they would be someplace, they called ahead, made sure all was in order. Everything was smooth and would certainly use them again. The POD did not shift items during the move, nothing was out of place or damaged. The 16' POD held most of the 1000 sq foot home that had been lived in and I was very impressed.
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July 2024 by McAllister Castelaz
Excellent job with drop off and pick up! Communication was easy with the drivers and everything went smoothly.
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July 2024 by Rob Koehler
Super flexible coordinating our 3 Pods. Got everything here and unloaded ahead of schedule. We hanks for making this move easy!
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April 2024 by John Kryger
Very convenient and easy.
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February 2024 by Angela Day
PODS was an excellent choice for our family. We could take our time moving out of the home we had lived in for 20 years, moving boxes into the container over several weeks rather than rushing the day of the move. It saved our aging backs! Plus, the convenience of having everything delivered to the new address was a tremendous relief.
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January 2024 by Mikayla Ness
PODS customer service is rude. They charged me for another whole month entirely and locked my account after I made my payment in full. Do not recommend.
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December 2023 by Nathan Hearn
I will never use PODS again. We had a drop-off scheduled for today, Friday the 15th. We received an email stating that the drop-off window was 8-11, 1.5 hours later we were told that the drop-off was canceled and rescheduled for the 20th. This is unacceptable as we had hired movers to assist with the unpacking of the unit as we had no reason to believe the drop-off would be canceled. To make matters worse, while on the phone with a representative, they attempted to say that there never was a scheduled drop-off for the 15th. Then the representative told us she would get us a supervisor and schedule a time for us to go to the unit to unpack, put us on hold for 10 minutes and hung up. The next representative we talked to said there are no supervisors we can talk to. This is just one of many bad interactions we have had with the PODS team since June of this year. DO NOT USE THEIR SERVICE try a different company.
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November 2023 by Nate Peters
Unable to deliver pod due to my house being just outside their service area. At least I think it was; they refused to provide a map of their service area.
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October 2023 by Holly Rose
This is a review for PODS as a whole and may not fully reflect Madison’s location. However my quote was taken from a local PODs. Since I had to call as they REFUSE to give a quote online. How anyone can afford to use PODS in a long distance move in beyond me. Over $3300 for a Midwest to East coast move? And for some unknown reason we can’t pack a motorcycle in the POD.. AND even if you don’t need it they charge a $500 monthly storage fee. UPack cost $2000 with a promised date, ability to pack a motorcycle inside the container, and ability to get a quote online. Will absolutely never use PODS.
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October 2023 by Dean Huml
PODS did everything they said they would
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September 2023 by Vanessa Aileen
Was trying to get a quote to compare prices between PODS and other competitors, and while trying to do so online after answering all their questions (where we're moving to/from, phone number, email, etc.), they told us to call them. Why don't they just ask us to call to begin with? After calling the representatives, they forced us to commit booking a container right there and then by saying that if I come back later, price might not be the same and said that I could just call 3 days before if I want to cancel. Mind you this is not a small move, so of course I also wanted some time to think it through and discuss it with my husband. But since he insisted I ended up booking the container.When I decided to not go with them, trying to cancel has been such a long process. I was waiting on the line for 30 minutes when they said the wait time was supposed to be 10 minutes, until I just decided to get a call back. I finally received a call back, cancelled my service, but by the end of the day, I never got my cancellation confirmation and instead I still got an email saying to get ready for the PODS to come to my house.I spent more than 1 hr total on the phone and still am not sure if I have successfully canceled my reservation. This experience alone just made me not want to go with PODS regardless of their price. From trying to get a quote to trying to cancel service, the process hasn't been easy. Customer service representatives were nice though, I think they just need to improve their system.update: things have just gotten worse. still haven't gotten cancellation confirmation until today (4 days before the original container come). I contacted them again via chat yesterday, agent said that the chat was a confirmation of the cancellation (how can a chat be a confirmation??), but today I got an email reminder that my pods is still coming!! :') at this point I might just have to cancel my credit card to be sure that I don't get charged the day of.....
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September 2023 by Gina Sylvester
PODS staff was professional and helpful both on the phone when determining the order and placement of the POD, as well as the deliverer who communicated very well. My move was made easy with PODS and I would absolutely recommend their service to anyone.
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September 2023 by Alex Detcher
Perry helped us out a lot and even stayed late to help us load. Awesome customer service!
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August 2023 by Holly P.
This is a review for PODS as a whole and may not fully reflect Madison’s location. However my quote was taken from a local PODs. Since I had to call as they REFUSE to give a quote online. How anyone can afford to use PODS in a long distance move in beyond me. Over $3300 for a Midwest to East coast move? And for some unknown reason we can’t pack a motorcycle in the POD.. AND even if you don’t need it they charge a $500 monthly storage fee. UPack cost $2000 with a promised date, ability to pack a motorcycle inside the container, and ability to get a quote online. Will absolutely never use PODS.
