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March 2024 by jadyn christine
Tonight I tried to use the “Hut Lane” and one of the ladies told me it would be 5 mins and to go wait in the front for my order and they would bring it out. I told her please don’t forget about me, last time I was waiting out in the front for almost 30 extra mins bc you guys forgot about bringing it out. And now it happened again today. And I was late getting to work. And when I came back to the hut lane a different girl comes to the window and when I asked why they didn’t bring it out to the front like they told me she said that the other girl never told her to bring it to the front then when I tried to explain this has happened on multiple occasions the girl slams the window on me. Very rude and unprofessional. No discount added and I spend a lot of money here because of how expensive food is right now and a pizza is fast cheap and easy but now I will not be coming back. Terrible customer service at this location.
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January 2024 by Macey wanty
Your pizza was really
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January 2024 by Jenna Shallman
Terrible. Ordered online, said it was out for delivery then never arrived. Tried calling the store multiple times, the number did not work. Called a pizza hut representative, they literally kept just forwarding me to the store after me saying the number did not work.
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January 2024 by Martha Gaines
Pizza was lukewarm, ingredients not fresh, dough seemed old, everything way too salty.
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November 2023 by Levi Aleman
Apparently they don't accept bills larger than $20 even if your order is close to $100. Just though others should know since this policy is not visibly shown.
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October 2023 by R Wells
Pizza good, salad disappointing. Leaf lettuce, cucumber slices, croutons missing. Good service.
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September 2023 by Jonah Westrich
My car was shot at with BB pistols by two kids sitting on the rock wall when I was in the drive-thru. Never go to this trashy place. Had to call 911 to report it.
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September 2023 by Mrs K.
My neighbor and I live just over a mile from this location. We are both done ordering. Today my neighbor ordered and the delivery guy called and said the buzzer isn't working so I went down there but no show. My friend called store and was told that they can't wait forever. Was very rude too. Unprofessional. I tried the buzzer, it's working!! So never got the food. NEVER ORDER FROM THIS location.
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August 2023 by Jonathan Friske
The manager discriminated against my two disabilities. The manager expressed making a pizza and I relayed a person I know will go get it. I got a call that they wouldn't exchange the pizza; unless, the original pizza was exchanged (which was 75% uncooked dough). I could barely get the pizza up because I have one arm, and no means of transportation. The manger told my person picking up to leave and stated I was on a "monitored & recorded line" for the pizza exchange. The manager violated the ADA guidelines, and has piss poor customer service skills. The observation was the place was absolutely filthy. The only good thing is the staff are awesome. The manager should be fired for having no empathy, not following through with THEY'S word, and incompetence. The situation is despicable, and in violation.
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August 2023 by Carrie Christofano
Chaotic and just a mess. There were 5+ associates working and no one knew what they were doing. The manager finally came out to help after about 20 minutes. Felt bad for the kids working. The was no direction. The many people waiting to pick up orders said we would receive a credit for the wait. I have yet to see anything credited to my card.
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August 2023 by Jeffrey J. Smith
Amazing tasty and yummy pizza, great service
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August 2023 by Michael Strohman
Food taste like it was air fried with melted plastic. Cheese sticks are garbage
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July 2023 by site fotos
I called, they didn’t answer so it went to a call center in a foreign country. They didn’t get the order right and told me to call local store on Northport. I did, they knew nothings and this transitioning thing told me to hold on for like 10 minutes on hold. I never got my food and am never going back. They’ve given American jobs to foreigners. They’re horrible with customer service. Disgraceful
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July 2023 by Jose Valdez
They don’t deliver the pizza you order. Call the store and they don’t have any useful information. You’re out food and money.
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July 2023 by R.C.R.R PRODUCTIONS
Food gross ?♂️ service ain't very good either, but they won't complain if you want to ls swap a motor home in the parking lot
