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April 2024 by Victoria Novak
This store is currently undergoing a long needed remodel. However their management of this process has been very poor. They close their main entrance after 7pm, despite the large overhead “Enter” sign which remains lit. You are forced to enter through the self-checkout Exit, fighting the flow of traffic.Within the store, their coolers are usually malfunctioning. There are typically several entire rolls of drenched paper towel wedged beneath the coolers to staunch the flooding. Hopefully this is resolved with their remodel.I find the staff here to be kind and helpful. But management could be more customer cognizant during their remodel- namely providing an easy way into the store.They do not provide shopping baskets, only carts.
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March 2024 by Rebekah
This place is always busy so there always seems to be a line to check out. I shop here for meat products. The meat is of good quality and there always seems to be sales. The only thing I greatly dislike about Pick 'n Saves, in general, is the digital coupons. They never work so I don't get buy items that have those sales.
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February 2024 by ELITE ESSENTIALS
WATCH OUT FOR EXPIRED FOOD BACON AND BREAD I SAW DATES AS OLD AS 1/25 AND 1/31. THE CHOCOLATE COVERED STRAWBERRIES FOR VALENTINES DAY WERE EXPIRED. I ASK FOR A DISCOUNT THEY SAID NO AND PUT IT BACK ON THE TABLE. IT HAD EXPIRED 2 DAYS AGO. The staff was exceptional and very nice. Management needs to do better work.
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August 2023 by Nicole Bunge
They have some good sales to get you in the door but staples are always 125% of other groceries and so even their normal 'sale'prices are 10% more than.Economy of scale I guess.
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August 2023 by Michael S.
I'm sick of this store. Dirty, and overpriced store. The only grocery store on the north side of Madison and it sucks. The one on the west side and Middleton is really nice. I guess they don't care about Madison's north side.North side deserves better boycott this store
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August 2023 by Morgan Neddo
Make sure you check the clearance item before buying. Picked up some rolls and saw they had mold on them.
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July 2023 by TRU LUV
Look!!!! I found this in my Chilli.. please be aware of the soups at pic n save on shoko drive.. my child could have been hurt from this.. smh..
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June 2023 by Darren Crispin
I have been a customer of pick n save/metro market for years and have recently started going back to this location because they seem to better stocked than other locations. The only thing they can improve on is more human checkers and stocking the donut case better, not much of a choice at times. Other than that I will keep shopping at this location though there are other locations closer
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June 2023 by Monique Gentry
I was appalled at the customer service when I visited the store yesterday. My husband and I own a business and we shop for our clients who cannot leave their home. Yes, I admit most of the time we use our own money. The card that I was trying to use would not swipe through the magnetic reader. The manager was then called over to assist after the cashier blatantly lied to us that we couldn't manually enter the numbers. To our surprise store manager was very Rude to Us. Very disheartening. All we asked was if it was a policy, we wanted to see it in writing. We were in so many words forced to leave the store. I called the corporate office, and after speaking to the manager at the corporate office, he hung up in my face. What a nightmare!Kroger is this what you believe is good customer service???Feeling very discriminationated against
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June 2023 by Glo D
Not the friendly customer service you would expect from a Kroeger store. Rather careless, snippy verbal delivery in floral dept.
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June 2023 by Griffin B
The store smells like a dirty diaper and the prices/selection are not competitive with other grocery stores in the area
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May 2023 by Sarah Schroeder
5star for Mary in floral department this morning. My mom's been in icu for 10days, so these might be in the waiting room but these will brighten her day and bring healing. Sorry if I am mistaken on her name.
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April 2023 by Kelsey Freeman
If you’re elderly, which I’m not.. avoid this store and go to another grocery store where they will actually help you. Just witnessed an elderly man, elderly as in probably close to 80 get brushed aside like he was an annoyance at the self check out line. This was on 4/13/2023 around 1215pm. 2 male employees working at the time. He waited probably 5 min while BOTH employees were helping someone else, he did voice his concern, he had cash and he was at a register that didn’t accept it. I felt so bad, you could tell along with everyone else there that he was confused. When I tried to grab their attention for a receipt, the paper must have been out… I was also brushed aside. Be cautious.
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February 2023 by Dragon U.
Worst grocery store ever! Terrible customer service. Frequently has expired items on the shelf. Evening management stands around and offers zero help. Cashier, there's never more than one, will act like they are on break and refuse to check you out (while manager stands there watching). I'm hoping this store closes, so the neighborhood can get something better. Was forced to add a star but they don't even deserve that one.
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February 2023 by Erin Kietzke
Unless you want horrible produce, and terrible attitudes and service....don't go here.
