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March 2024 by Fiona O.
How can PetSmart claim to care about pets and animals when you constantly stock those beautiful fighting fish in TINY containers. Nobody looks after them. They can hardly move. They all ALWAYS DIE. PetSmart claims to care about animals. It does not. If it did it would not support this cruelty of pretending to sell these poor fish. I came into the Fredericksburg, VA, store to buy cat litter as I couldn't find it anywhere else (otherwise I would not have set a foot inside) and I saw several of these fish containers empty, but with a bright green "moss" on the bottom. As I walked past in horror, I relaized it was not moss, but the remains of the dead fish that had sunk to the bottom. At the top of your website you claim: "10,316,479 lives saved". How about admitting all the lives of these poor, helpless, trapped, sickly, forlorn fish you have ended!!!!
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March 2024 by Estefanía R.
I got my dog there and is the sweetest dog ever, I'm really happy for him however it's really really expensive. Something that is 18-20 dollars there, will be 7-8 dollars in Walmart (exactly the same product).
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February 2024 by blair Bajkiewicz
Just ok some of the animals looked a little under cared for
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February 2024 by Alexa Waterstrat
Lovely staff and nice store
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February 2024 by Kristin Steger
Able to get prescription food at this local store with vet's prescription. Convenient.
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November 2023 by Erin Noon
Max groomed Miss Paisley today & did an amazing job. He is definitely her new groomer! Paisley really liked him and was comfortable with him.
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November 2023 by Robin Sereno
Pretty standard selection/prices for big box store. Staff at this location are always friendly and helpful. Easy to make returns when products don't fit/work out. Also fun Halloween costumes at pretty decent prices (less expensive than Internet buys in our experience). Who didn't love a sparkly shark and a little ebi ?The girls and I recommend!
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November 2023 by Megan Goetzman
This review is in regards to our puppy training with Lindsay (we were told to watch for an after class survey but I never got one). I just wanted to say what a good job she did with our puppy. She definitely taught us a lot and it is a good class for anyone with a puppy to get basics and some tricks down
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November 2023 by Kiki Howe
UPDATE: Maya and other staff went above and beyond to remedy this situation for me! I appreciate their care regarding helping me get a new tank set up and taking so much time to help me!ORIGINAL POST: bought a 36 gallon aquarium tank here on June 9th. When I brought it home and began filling it with water I noticed it was leaking and immediately called the store to get a replacement. They were very helpful and took care of everything but it was a ton of work to clean up.Last week, the replacement tank they gave me ruined my floors, electronics and killed my fish because it too had a leak even though I only had it for 4 months. When I had asked PetSmart about it they had told me it was just glue residue and NOT a scratch that would result in a leak.I am upset because I tried everything in order to get a new tank since it was over a $500 investment after all the stuff for the tank that lasted only 4 months. I called every phone number they gave me and no one is willing to remedy this situation. I understand there are policies in place but I am literally grieving over my fish that passed away so young due to their product.
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November 2023 by Tammy Conley
Place was clean and organized. Staff were helpful and friendly, wide selection of items. I bought 3 dog toys which are a bit more expensive but are lasting much longer than the dog toys my husband bought at walmart which only lasted a few days
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October 2023 by Andrea S.
Not only will never shop there again, I encourage everyone to spread the word of their abusive practices. I've noted a couple of questionable behaviors by employees towards animals in the past that had me shopping there less. However this last week it came to my attention that an employee was beyond abusive to a bird in her care. When a customer witnessed a bird with its head stuck in a toy she quickly informed said employee. The employee then took the bird out of the cage and rather than freeing the bird from the toy, the employee threw the bird into the garbage! When confronted she lied to the customer who witnessed it, as did the manager until the customer insisted on seeing inside the trash can! These people are supposedly animal lovers who chose to work there so they can take care of these weaker creatures who have no voice. It seems to me they have chosen instead to be abusers and executioners! If this was done outside a store they would be charged for animal cruelty.... I can't help but wonder what poor animals have had to endure there when no one was looking
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October 2023 by Etta Q.
I went to pet smart looking to buy some rats. I bought 2 and in 3 months 1 died. The other one was ok but I went back to get another. In the next 2 months that one died too and now I am left with one depressed rat. I will never but rats here again they had nice employees though but still. I also bought a Hammock for my rats but it broke immediatel. NEVER BUY YOU RATS HERE. I will be going to animalmart next time.
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October 2023 by Tyler Mason
Very poor experience at this location for a grooming appointment with my dog. They do not have good time management at this location; I had my dog there on time and they told me they could not do his hair cut because he was "too big". My dog is 40lbs and it says this in his account that they had access to. Took off of work just for them to say they could reschedule for 2 days later. Will not be rescheduling and will advise anyone I know to avoid this location unless they are looking to waste their time.
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September 2023 by Dennes Spyratos
Do not bother making an appointment, the staff does not know what services they offer.From their own website, the Bath & Brush with FURminator says "This service includes a premium bath that features a premium low-shed shampoo, FURminator de-shedding solution, full blow dry, with up to 20 minutes of brushing with the FURminator & undercoat tools as well as nail trim, ear cleaning, anal gland expression, paw pad trim to neaten the feet & sanitary trim. This service adds moisture & shine to the coat while reducing shedding up to 90%!"When I arrived for my appointment this morning they would not perform the paw pad or sanitary trim because my appointment was scheduled with someone who couldn't do it - so they were just lying about the services they would provide. Won't be returning.
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September 2023 by Sandi 45
I have been taking sassy for haircuts the petsmart salon and she just had her first full puppy haircut deluxe and she goes back in September. The only issue she seemed to have was when they tried to do her head she was trying to bite as being a puppy and they got her to settle down but didnt want to over stress her out so they didn’t do her head and said she should get better with the more times she comes there . My mom has been working with her and I help to keep her busy with treats to try to cut some of her ear hair and hopefully will make it easier for the groomer next time in September and I signed her and me up for puppy training on September 17 and will do us both good and get to know my puppy sassy better