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March 2024 by Nastasha K.
Went in to use the restroom. NO SIGN ON THE MENS ROOM SAYING IT WAS OUT OF ORDER! So if you are a woman or have small girls note men are using the woman's room! And an employee will tell you "too bad so sad" when you bring it up.
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February 2024 by Echo Hallow
Always have what I need
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February 2024 by Stephanie Slinde
"This was the best haircut I've EVER had at Pet Smart!" - RudyOlivia was the best hair dresser Rudy has had from Pet Smart. Her nails looked great and were trimmed well, which is what she needed. Her hair looked so cute! It was a full body trim she's happy about. First time no spots were missed and the long parts were done. (neck tummy arms and behind) We will definitely be back to see particularly Olivia!
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February 2024 by Amy S.
Olivia, in the grooming salon, is an excellent groomer and always makes my sweet Sara look so good. Olivia is especially skilled with senior dogs, like mine.
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February 2024 by Steven Boelter
Great job. They have good prices and quality service. I like the convenience of being able to purchase online and get my order picked for me and available in the store or curbside. The staff in knowledgeable and loves animals. The staff is also very friendly and courteous.
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January 2024 by Sandy C
Associates are not very welcoming.
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January 2024 by Lindsay Palmer
We have been here three different times, and each time the same woman is working in the fish section. She is always condescending and rude. Twice now, she has refused to sell us a fish. Apparently, our tank is too small (except that the tank there in the store is about the same size as ours and it is full of at least 20 fish, probably more—what hypocrites). We only wanted one goldfish, to put in a tank with two other tiny fish. We are finished with this Petsmart. The rudeness is the real problem.
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January 2024 by Mike Emberson
Helpful
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January 2024 by Di J.
Madison east side pet smart I am not familiar with any other dog groomers in the area, so I decided to take my dog to pet smart. WHAT A MISTAKE. I know that pet smart has been known to kill animals during the grooming process in the past ( ), so I figured that I if I had to bring him there, I would just stay and watch my dog get his haircut. Ensure his safety. Of course they don't want to put chairs out for people to sit and wait, because they don't want to encourage people to stay while their dog gets their hair cut. This was my dogs first time in a place like this, to get his haircut. I used to cut him myself, in the past, but I've been in and out of the hospital and can't sit in one place for a long time to cut him now. Today our groomer was not very friendly when we got there and sometimes she wasn't that gentle with my dogs face either. She would hold the hair on the dogs chin very tight, to make them hold still or to turn their head (which was making my dog be aggressive...and he is NOT an aggressive dog - I have a photo of it. When we first got there, I told the groomer that my dog doesn't really need a bath, but she said it will help get the tangles out. So I agreed. She then proceeded to go to the haircut table and cut most of my dogs hair (in a crappy way) and THEN she went and gave him a bath. So long for the shampoo detangling before getting the hair cut. I was really trying to avoid more stress on my dog. The groomer then put my dog in a kennel while she got another dog out of a different kennel. She then cut the other dogs hair. I was unaware that my dog was going to be waiting inside a kennel during the allotted time of my dogs appointment. My dog has never been in a kennel before, so this totally stressed my dog out. I asked if I could just hold him instead of him being in a kennel. I was told that they couldn't do that. Liability reasons. Um, it's my dog. She also said that they have it written on their website that it could take 3-4 hours. I did not have an issue how long it was going to take...I had an issue that my dog is sitting in a kennel during HIS appointment. And now you are refusing me to hold my dog. This frustrated me, but I did not offend anyone or raise my voice...I just questioned basically why they don't care that my dog is stressed out. It was well over an hour of my dog being in a kennel and my dog was barking like he never had before. I went and asked again, to hold my dog while he waits for his turn. Again, I was willing to be there for 3 to 4 hours without a problem. It's just that he was in a bad stressed out situation and they really just didn't care about the safety of my dog. We had the whole conversation as to 'why I can't hold my own stressed out dog'. All of a sudden, the groomer that was supposed to finish the job (he still needs her to cut his face, feet, and do his teeth) (our groomer is the only person that I didn't even say anything to) says that she is uncomfortable and won't finish my dog. WHAT? I didn't even say one word to her...I only had the conversation with a different groomer. This is crazy. So we get a manager in there. The groomer that I was talking to the whole time gave her version of the story. I had to ask if I could tell my side. The manager gave me a look like she did not want to hear what I had to say but she did listen. After being told that I can come back on another day to get my dogs haircut completed, I finally said a few things that were not appropriate (they weren't horrible) but at that point I got kicked out for asking questions, so I was not happy. All of them acted like I was being irate because I have a horse voice and I have to project my voice for my words to be heard. I even tried to explain that to them, that I was not yelling. Such a crappy experience. Never again!
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January 2024 by Geoff Sobering
Not much to share. Good stuff, friendly people. I'm a regular customer...
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January 2024 by Dixie
Took my two little fur babies in to get there nails clipped. They were done very quickly and the girls took really good care of them.
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January 2024 by Erin Walker
I'm very happy with the grooming department but also worth the store in general. I have never had a bad experience so far :)
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January 2024 by Florin Lascu
Great selection for all your pets needs any kind of pets
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January 2024 by Adele Rae
We love our West side Pets Mart!
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January 2024 by Laurie Breitzke
Experienced aquarium owner and was told they wouldn't sell me a fish I wanted. Won't be back there