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October 2023 by Janet Kennedy
The staff at Old National Bank on Cottage Grove Road in Madison Wisconsin is wonderful. They are personable, helpful, patient, professional, and kind. They have helped me with my personal banking needs and as the Treasurer of a non-profit organization. I cannot say enough about how great they are. I would highly recommend banking at this branch.Also, I have found Old National Bank to be a great company to bank with. Their app is very easy to use. I have never had an issue with accuracy. I put my trust in Old National!!
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June 2023 by cabadger11
Excellent customer service. The employees at the Cottage Grove Rd branch are helpful, friendly and, quite frankly, the only reason I bank here.Yes, they also provide good options for saving money and other banking services.
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May 2022 by September Liller
ONB has had many changes for the past 2 years within their branch structure. With that comes hard feelings but I have felt that ONB has done their best from both a company and staffing (covid struggles like all businesses) standpoint to ensure their customers needs are met. They are one of the only banks in Dane county that opened their lobbies when still unsure of covid and still welcomed their customers. This branch has challenges just as anyone else but has maintained professional and courteous through these tough times. Thank you!
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May 2022 by Kirsten Fox
Great customer service, I love banking here!
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April 2022 by Jim Wehrle
I've recently experienced a new low in customer service, most likely due to corporate greed. ONB took over my former bank, closed my local branch, reduced hours in the remaining branches and staffed them with people who I suspect are overworked and underpaid but are definitely poorly trained. My latest problem with this bank required me to make three separate 40 mile round trips to straighten out a "lost" IRA transfer check. Why, in this day and age, they would transfer funds from one financial institution to another by a check in the mail is another matter. I was told "that's the way the IRA department does it." Have they not heard of electronic funds transfers? Then there is the call center, the black hole where your phone calls go to die. Every time I call a specific branch I am rerouted to the call center where I have to insist on speaking to someone at the branch I was initially calling. They are cheerful, and thank me for my patience over and over, but the call center is a useless waste of everybody's time. The general lack of basic banking knowledge by this bank's employees does not inspire confidence. I will be closing my remaining accounts at ONB as soon as possible.
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January 2021 by Brooke Olson
Slowest drive thru EVER. I used to go to the one on Monona Drive but since that one closed I have to come here, if you want to spend 20min in drive through then you’ll love it!
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January 2020 by Wayne Strong
I usually get good customer.
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November 2019 by Ryan Corcoran
They always do a good job making the property look presentable.
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August 2019 by Linda David
Call center is terrible. "Agents" always busy. Leave a message? I don't think so. When I call a bank, I need service then. I'll bank somewhere where a real person answers the phone. Lots of other banks to choose from.
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September 2018 by Maddy Lucius
The only reason it doesn't get one star is the staff are wonderful! Everyone was so curteous, and gave the best service possible. Unfortunately, in this company it's limited. The bank and the company is the worst, I reccomrec picking any other banking company. The app rarely works, lots of hidden fees, it's a mess.
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September 2018 by Xerxes Lucius
The only reason it doesn't get one star is the staff are wonderful! Everyone was so curteous, and gave the best service possible. Unfortunately, in this company it's limited. The bank and the company is the worst, I reccomrec picking any other banking company. The app rarely works, lots of hidden fees, it's a mess.
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June 2018 by Diane Baal
Their hours are horrible. 9-5 now. Can't go before work and can't make it after work. Have to leave on my lunch break and drive 15 minutes from my job in Cottage Grove to make my mortgage payment, since the closest location is in Madison.
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November 2017 by Mary Tibbits
I have banked here several times with a client of mine. I wish I still knew what the tellers name was i unfortunately had to deal with a lot. One time she refused to cash my clients check (and the teller knows my client very well, and me) and went in the back to check on protocol. She came back a handful of minutes later, did not say one word to us, did a few things on her computer and cashed my clients check. Said nothing! I was so confused on what was going on. I even had to prompt her to say bye. All doesn't matter now, my client got herself a new bank card and no longer has to deal with Old National Bank!
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September 2017 by Joe Gyuricsek (duddits)
I only delt with a personal banker. She immediately irritated me. Kinda reminded me of the office manager in the movie wanted. Went to associated and everything went smoothly they were happy to help me. I'll never do business with old national again
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May 2017 by Joe Gyuricsek
I only delt with a personal banker. She immediately irritated me. Kinda reminded me of the office manager in the movie wanted. Went to associated and everything went smoothly they were happy to help me. I'll never do business with old national again
