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February 2024 by Kurt H.
Great selection. A little pricey. And,tThey are always so ungodly slow at the cash registers.
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January 2024 by Taeli Turner
Such kind staff and great customer service. I submitted an order early in the AM online and showed up 5 hours later to request an extremely quick turnaround for a print job. Without hesitation, a kind young guy stopped what he was doing to take care of printing my documents within minutes. I own a marketing and communications consultancy for small businesses and nonprofits and will be returning to the Madison West Towne location for print jobs in the future.
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January 2024 by John Kim
Unethical practices at this location! I ordered several air filters for in-store pickup but never received an email indicating they were available for pickup. Called them two weeks later only to find they updated the order status as Picked Up, but returned the air filters back to the store shelves. Spoke to the manager over the phone, they claimed they made an honest mistake, but they wouldn't refund me and said I had to call the 800 number to dispute and get the refund myself. What a joke. OfficeMax probably gets away with these tactics with large institutions who don't verify bulk orders and supplies, but don't try to pull this stunt on individuals. Definitely not an honest mistake.
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January 2024 by Rick Baker
Staff always knows what their product, and are polite and friendly. Good deals on printer ink and paper.
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January 2024 by Kevin Klug
I know why big box stores can't stay open.... the service. You would think you could find someone who wants to help you when shopping at the store. Not office max. Avoid this store. Spent 40 minutes looking for an item that if purchased online and requested curbside pickup would have been 20 minutes. When asking for help, was ignored. Four separate employees couldn't find it. What a joke. Go to Walmart. Pay less and know that you will find it in one location
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December 2023 by Mert Corwin
Good product selection and discount coupons.
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November 2023 by Iris Jacobson
Wanted to get folded cards with one photo on cover. Blank inside. Customer service was limited to on line only. No help. They weren’t even sure they had the option.
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November 2023 by Najla Ba Sharahil
Great customer service and help with printing my invitation cards. Thank you!
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November 2023 by a kiser
Unfriendly and unhelpful. One employee refused to make eye contact with me; the other made it clear I was wasting their time by asking a question. I asked for the manager's business card and was told there weren't any. I asked how to speak with the manager and was told "just call, he comes in 5 or 6 times a week." I will not be returning.
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October 2023 by Marilyn Jacobsen
Great place to buy office supplies, excellent customer service.
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September 2023 by Pam B.
Consistently friendly, knowledgeable staff always willing to help me. Store is orderly and clean. I like shopping here!
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August 2023 by danniann helt
Highly recommend shopping here, the staff is knowledgeable and friendly. Office Max is organized, and I was able to find everything in one stop! I will continue to shop here! Thank you!
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July 2023 by Ness
Make sure you compare their online price with the store price before you buy in the store. The online price of the same item was almost $30 less (1 toner cartridge)--They extended the price to me.
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July 2023 by kimberly west
Great supplies at a reasonable cost. Terrific employees. Very knowledgeable.
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July 2023 by Google User
OfficeDepot OfficeMax at Madison, WI is the place to go for all your office needs. Staff is five star and we were treated top class. Loved it!