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March 2024 by Adri V.
There is one friendly staff member. Everyone else is standoffish, making buying shoes there stressful and woeful. The selection is not good and shoes are overpriced. For example, FinnComfort are ~$150 in Germany, at Morgan's they are priced at over $400. I bought two pairs of shoes thinking my foot pain was caused by my old shoes, but it turned out it is related to a much bigger issue. The pain is unbearable no matter the shoes. I went to return one of the pairs I bought (unworn and with labels of course), which unfortunately happened to be on sale. It turns out, there is a policy of return only as store credit, which I didn't know about and no one informed me. The manager told the cashier reluctantly to proceed with the refund but to tell me that they would make a note on my account (as a warning or something). I am just speechless! You can write this on my account, I will not be a returning customer!
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December 2023 by PJ C.
We had never been here before though we had seen the ads everyday in the newspaper. We were running errands at Hilldale and stopped in since I was having a hard time finding a comfortable casual shoe. It was a weekday but there was a steady stream of customers. After browsing some of the displays and choking on some of the prices. $450 for some ugly casual German shoes!!! I was skeptical. I decided to dive in and get some help. It turns out it was one of the co-owners who helped us. It was if I was being consulted by a podiatrist. I later learned that a few of the employees are certified pedorthists. I have never encountered such a process at a shoe store. I learned a lot about my feet. I did find a pair of shoes that fit my feet and my needs and my price point. I am not sure every employee would give this level of service or have this expertise but I will return. Oh yeah - the prices keep this from being a 5 star review.
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October 2023 by Nicholas Joaquin
Was on the hunt for a specific type of Birkenstocks for my partner. Everywhere online was sold out but Morgan's Shoes had the last pair in her size. For a small, local shoe store, they had the selection, pricing and shipping speed of one of the big box retailers, getting her Birkenstocks from WI to CA in 2 days. Would definitely shop again, thank you Morgan's Shoes!
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September 2023 by Tonisha Smith
Not a good selection for the prices. Unless there is a specific brand you are trying to get you KNOW they sell. Even then I would shop online other places before shopping here. Due to the customer service! It’s extremely uncomfortable in there with staring associates, judging from behind the counter and not assisting. I went in with my elderly grandmother who walks with a walker… We walked the store and didn’t get any service for a size or anything. Again, money would be better spent else where for service, quality, and selection!
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September 2023 by Mark Witt
Blaine was was awesome very helpful with my 87 year old father. Blaine thanks for taking the time to make this a great trip for his shoes.
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September 2023 by Alex Scheiwe
Quality products, and a nice selection of them. The staff is attentive and friendly. Russ offered up great service and was a pleasure to work with.
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August 2023 by Joe Munns
Wife said I needed GOOD shoes. So she got me a gift card. She said just try the birkenstocks... I've been anti birkenstock since they became popular. But WOW. they are nice.Russ was our salesman.EXCELENT SERVICE. EXTREMLY KNOWLEDGEABLE. Knew exactly what I wanted- Support, comfort, and style without looking like a hippie. I bought a pair of slip ons, and a pair of hooka for work. My wife even picked up another pair of Berkies.I'll be back!
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August 2023 by Pam Cooper
I only have positive things to say about Morgan shoes. I always have trouble figuring what size to get in shoes because I’m either 7.5 or an 8. Every time I’ve gone in, the staff has been very patient with me. Measures my foot and helps me find the right fit. The last time I went in looking for work shoes. I can’t remember the gal’s name, but she helped me find the right Hokas for my wide feet. She even suggested an insert and it has made a night and day difference with my footwear!I tell everybody about Morgan’s shoes. They are truly incredible and really take their time with their customers. The staff is knowledgeable and very kind!
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July 2023 by Rebecca Olson
Everyone is great, and Josie was particularly amazing! I have difficulty with the proper fit of shoes... I have now worn all 3 pairs of shoes purchased, and they feel great... my feet and back are good, and I feel pretty! Yes, the shoes were a big splurge, but considering that I still comfortably wear the 2 pair I bought 12 years ago, I predict I will get my money's worth.
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May 2023 by Charles Murphree
I bought three pairs of shoes at Morgan’s. I also bought inserts to help with a tendinitis issue. I had to come back a couple of times to have them stretched because they were tight. One of the sales people told me I might need a wide shoe. So, I come back, have them help me with the width issue. It was determined that I should get a wide hiking show. They said they were non-returnable, so I ended up paying another $100+. I told them I was surprised because they should stand behind their shoes and how they are sizing people. The sales person told me “the shoe company would say I should have known beforyou left the store.” The problem with this is that you often do not know how a shoe will feel until you wear them a few times in your normal day to day activities, not just walking the store carpet. Bottom line, be very careful when purchasing these very expensive shoes. If they don’t work out you are out of luck. They really should stand beg their products. I will now buy at REI. At least being a member, I have up to one year to return items. I’m very disappointed since I paid over $600 there in shoes.
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April 2023 by Wayne Clark
Always a great experience shopping at Morgans who are true professionals of product knowledge and customer service!! Attended a Finn Comfort showing , my all time favorite comfort shoe. And the FC rep was very friendly & helpful! Quality experience all round!
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April 2023 by Emily Williams
Morgan's has become my go-to place to get shoes! The staff is always friendly and super helpful, and the selection is excellent. I have struggled for years to find shoes that fit my feet, and have left many a store empty-handed, but I always leave Morgan's with exactly what I was looking for!
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March 2023 by Joni King
Just want to give a big thank you to Kendra, the assistant manager. She was extremely knowledgeable, pleasant and patient during my whole shoe shopping experience. I have always had a good experience when shopping there, but Kendra definitely goes above and beyond to make the customer feel like a top priority.
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March 2023 by Ian Shipley
The sales team are friendly and knowledgeable. I bought a pair of shoes a few weeks ago that have turned out to be the most comfortable and supportive shoes I've had in years!
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February 2023 by Joshua Park
Amazing service! I had never purchased anything from here or even been inside the store before this happened, but I came in one evening because a shoelace on one of my Oxfords ripped and after taking one look the employee was able to almost perfectly match the original lace and did not even charge me for the replacement.
