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October 2023 by Eric M.
Used to be a really good car wash. Now it's like no one cares. My shifter was full of crumbs. Get done, full of crumbs. Ask the guy to vacuum it at pick up (which he did) but it's like how do you miss this stuff?
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October 2023 by Danielle Johnson
Didn’t clean anything inside except the mats, which I paid extra for and they put back into my car soaking wet (so I’ll have to take them out to dry or it will mold). Worst cleaning job. First and last time I will be using this place.
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October 2023 by Dewana Farrow
I’ve been here a few times mostly in the evenings I just recently started coming around this time because it’s around the corner from my job now I can say that when I was coming in the evenings I had no problems it’s not until i started coming in the early hours my windows are always smeared because of dirty towels they NEVER wipe my interior properly an how I know this is because I would on purpose wipe or make a small spill on my console and it’s always still there each time I call and complain one person told me maybe it was because they hadn’t had there coffee this morning and today they didn’t apologize at all or neither time offering a free wash or even to correct the problem I will never go back again and this is the west location I may as well go to kwik trip
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October 2023 by Erin Morris
Ripoff. Just don’t go. We pulled up and asked for a recommendation on a wash that would clean the insides well. We were told the Pearl package (top tier). The car rolled out of their wash dirty. When we asked for the job to be completed we were told that the Pearl package only includes vacuuming, wiping off the dashboard, and a thorough outside wash. When we pointed out that the dashboards were still dirty, the manager handed us a rag and told us to do it ourselves. When we pointed to the incomplete vacuum, the manager said his team doesn’t have time to clean everything. When we pointed out the dirt on the outside, we were told that’s normal. We stayed for a while wiping off wax, soap suds, aforementioned dirt, and then drying it.Total twilight zone experience. More effort in not doing a job than doing it.
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October 2023 by Lyndsay Wilson
Took my car to be detailed -- $170... I would say it was a step up from their $17 but not definitely worth 10X more $$$... I definitely still have to go back thru and scrub out handles, dash, cup holder. Also they said "oh leave windows open a crack"... to dry... it was like nothing was extracted and towels were soaked when I put down to protect since I couldn't put rugs back in... it actually took 4-6 nights of all car doors open to dry and every morning it smells musky... even now 2-3 weeks later. I Regret the decision to go there everyday cause now I am out the $$$ and Still have work to get selling clean and the lingering smell out... can't sell with a smell ? Definitely not the same level of service we got when under previous owners.Service: Auto detailing
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October 2023 by Katie Zelle
Just went and might as well have skipped it. They did nothing on the interior; the dash is still visibly dirty, the cup holders aren’t clean and now the car smells like smokers from the guy working on it.
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September 2023 by Jorge Alberto F.
el servicio es pésimo deja sucio no secan bien dejan el vehículo lleno de polvo adentro, deban tener en cuenta que uno paga que no es free el servicio y los dólares se ganan trabajando. los encargados hacen caso omiso o sea no atienden las observaciones que hace el cliente.no paso la foto de los defectos debido que ya había corregido en michas lo que ellos dejaron por hacer.
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August 2023 by Michael BonDurant
Friendly staff and the birds are cute. Be nice to them and don't bug them, you're walking through their house. How would you feel? ?
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July 2023 by Timothy Shaw
Great place. Very nice and the staff are very professional and friendly. And 2 parrots. Whats not to like. Definitely recommend.
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June 2023 by Johnny Martinez
total came out to $40 bucks after i added wheel cleaner, armor all on all tires and floor mats wash. Mats werent washed just wet, armor all was just sprayed on and it went everywhere when i took off, the wheels were filthy even after paying for the service they were still full of brake dust, interior wasnt cleaned. WORST EXPERIENCE IVE HAD, DO NOT GIVE THIS PLACE YOUR MONEY
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June 2023 by Megan C
Closed with no signage saying they are closed, called and the mesaage says they are open til 6. Signs say open til 5:30. No signs of life whatsoever and not even a courtesy sign in a window saying sorry we closed early today. I was there at 445 so plenty of time for a wash. Do they close on slightly rainy days or what???
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June 2023 by Jan K.
I got a gift certificate so did the Pearl Car Wash. When I got home, the back of my SUV was as dirty as when I went in. My floor mats didn't get vacuumed either and my dash board must have been swiped a little here and there because there was still dust in places. When I called they said they don't clean floor mats unless you pay extra nor do they vaccum the back of a SUV - unless you pay extra. I would never go back but I still have some money left on my gift card. Can't wait to see how bad that will be !!!
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May 2023 by Beth Rataczak
Friendly staff. My car very clean on outside and fairly clean inside. Floor carpet could have used more vacuum. Smells so clean.
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April 2023 by John Freiburger
Chuck one of the managers or perhaps the manager, bends over backwards to assist customers with problems. Jason, who meets you in all kinds of weather to take your order has been there for years, is always smiling and gracious. I trip him, which is not what you do at car washes, but I value his exemplary way of simply greeting you and taking an order. A car wash is a car wash, all pretty much all the same, but the people at Mermaid are exemplars of customer service.Service: Auto interior vacuuming
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March 2023 by Paul Porter
I appreciate their brushless wash so that my paint doesn't get swirl or scratch marks on it. The people that work there have a physically demanding job to do so I make sure I thank them and compliment them on their work every time I go there. I get the Car Care package which is reasonably priced for the services you receive. I have been going there for 3 years now.