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October 2024 by Polakshee Gogoi
I mostly shop online but for jeans I went in store. I had a pair of Madewell jeans before and I knew I had to get another one from Madewell specially because of their lasting quality and fitting. They have jeans for all shapes & sizes which is a plus one for me! Caroline & Ashley really helped me in finding the right pair of jeans for me. They heard & understood my requirements and gave me options to choose from which wouldn't have been possible online. I would definitely be visiting the store again!
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June 2024 by Sheri Wolverton
Ashley was very helpful!
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June 2024 by Wiliam Anderson
Great experience
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May 2024 by Savanna Meo
Scheduled an appointment with a stylist since I’ve been having issues finding pants and shorts for someone of my body type. Gianna was incredibly helpful and welcoming! She gave honest opinions and listened to what I wanted - I left the store feeling confident and with the type of pants I’ve been wanting for months, but couldn’t find the right fit anywhere else. Couldn’t recommend this store or a stylist appointment more! I will be back.
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January 2024 by Claire Draginis
I usually avoid asking sales associates for help when shopping, but Nancy and Ashley were so helpful tonight while I tried on jeans. They listened to my likes and dislikes, helped me evaluate fits, and made suggestions based on our conversation. It was a super shopping experience!
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August 2023 by Alissa Freeman
The sales associates here were amazing! I had a few questions about the fit of my jeans and felt like they knew exactly how to answer them and made me feel body positive in the process.
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March 2023 by Rachel Kouba
I cannot say enough good things about this Madewell location. This past weekend I drove 2.5 hours to shop here for jeans, so I was on a mission. The ladies that were working at the time I was shopping spent legit 45 minutes passing new sizes and styles to my dressing room. I have shopped at other Madewell locations and was not offered this kind of assistance and ultimately left feeling frustrated having not found one pair of jeans that suit me. This mama hasn’t worn jeans since 2019 and I swear I forgot how things are supposed to fit. Well these ladies spent time finding the right sizes, they were genuine, they laughed with me, suggested styles I wouldn’t have considered, and helped me feel like a functioning person again. I walked out with three pairs of new jeans, a positive experience, and all the good vibes. Thanks ladies!! You made a big difference to me!
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February 2023 by Hannah Matysiak
If I could give them 0 stars I would, the store associate was rude. Would never shop here again, not worth the time and the company should be ashamed of themselves.
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December 2022 by Laurie Carnahan
If I could give a 0, I would. Called ahead three times to ensure they had what I needed. Headed out in below zero weather and only 1 of 3 items actually were in stock and on hold. Sales staff was unsympathetic, abrupt, and unhelpful. Had intended to purchase more but couldn’t get out of the store fast enough.
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October 2022 by Mona Gutierrez
I drove 1.5hrs to try to find the perfect jeans. I was super excited to go to Madewell because I thrifted a dress a few years ago that fit me perfectly so I had high hopes. After going to 3 different stores and being told that there weren't any jeans in my size for me to try, I had high expectations when I walked into this store. I was not greeted. The employees stared at me like I was an alien. When I finally got to the jeans, I was hoping that someone would ask if I needed help because I was on the verge of tears at this point. I thought one of the employees had asked if I needed help, but they actually had asked a girl that had come out of the dressing room. I finally asked if there were any jeans for me to try on and again was told no, BUT after going to Nordstrom Rack and trying on a pair, it turns out that I could have tried on a pair in their store.
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October 2022 by tori
Beautiful clothing, but nothing bigger than a size L. Incredibly exclusive and unacceptable. It was disheartening to realize I could not bring any of the dresses home, because they would not fit me.
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October 2022 by RD M
Excellent selection of clothes for men and women. Good service. Denims are very good.
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September 2022 by Stacy Sammul
I drove 1.5hrs to try to find the perfect jeans. I was super excited to go to Madewell because I thrifted a dress a few years ago that fit me perfectly so I had high hopes. After going to 3 different stores and being told that there weren't any jeans in my size for me to try, I had high expectations when I walked into this store. I was not greeted. The employees stared at me like I was an alien. When I finally got to the jeans, I was hoping that someone would ask if I needed help because I was on the verge of tears at this point. I thought one of the employees had asked if I needed help, but they actually had asked a girl that had come out of the dressing room. I finally asked if there were any jeans for me to try on and again was told no, BUT after going to Nordstrom Rack and trying on a pair, it turns out that I could have tried on a pair in their store.
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September 2022 by Analisa Gonzales-Cain
I usually have a great experience at Madewell and am treated with the same courtesy and respect as any other customer, however, today was the second time the same woman said something to me that was incredibly off-putting.I had ordered something online and was accidentally sent someone else's order. I called customer service to start the return process and was informed that since I used PayPal the refund would be in the form of a gift card and my card would need to be charged again. This would have been fine if I had not just gone shopping at Madewell two days before and didn't plan on buying anything for a while. I decided to do the return in-store since I had seen the item I ordered there and wanted to avoid getting a gift card.When I went to return the item at the store an older woman with short hair asked me quite rudely why I didn't call customer service to process the exchange. Fortunately, another employee was super helpful and was able to do an exchange.About a couple of years ago I had gone shopping at Hilldale and went in to Madewell to see if they had anything I liked. That day they didn't. This same woman rudely suggested that I was "just dreaming" of buying something or window shopping with no intention of purchasing anything. I am a woman of color who often has negative customer service experiences when I go shopping in Madison, so while I wasn't surprised, I was offended. This incident has stuck with me and I think of it every time I shop at Madewell.It is my hope that Madewell does something to address this employee's behavior. I'm sure I'm not the only person to have been treated this way. She may have racial biases that she either is or is not aware of.
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May 2022 by Victoria Hoff
Beautiful clothing, but nothing bigger than a size L. Incredibly exclusive and unacceptable. It was disheartening to realize I could not bring any of the dresses home, because they would not fit me.
