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February 2024 by Karen Guthrie
Great sale prices and good inventory/selection.
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January 2024 by Drew
It's the Macy's of my childhood during Xmas. Even Santa is around, and a make a wish letter to Santa's writing desk. It wasn't overcrowded even though it was "black Friday." Well decorated and stocked.
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January 2024 by Laura Benedetto
Okay, it's the only Macy's in the area.
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January 2024 by F
Pretty understaffed for the holidays. Ended up walking out without anything I wanted because lines were so long and they had one employee at each register with about 10-15 people in line
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January 2024 by H W
I’m not sure if it was because it was a few days after the holidays…but this place was a mess. Tags on the ground, no organization in their shoe department, and a customer service employee with a very cold affect who just seemed annoyed .
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January 2024 by Sahifa Siddiqua
Good place. Good staff too.
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January 2024 by mattjen Van Buskirk
Women’s section was a mess! Clothes all mixed on the racks placed all over with mismatched clothes. I have never seen a Macey’s in such a mess. Need to to hire new employees who understand retail and organize the store better. I thought it was like going to a discount store that is going out of business. Too hard to find anything.
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January 2024 by Antonia Thompson
Great place to shop. Found some great pieces in the clearance section at very low low prices. I love the selection of items
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January 2024 by Eric G.
Hilldale Macys does not staff the lower level where bedding and houseware is located. Signs direct customers to go to the main floor for help. But the main floor staff are handling check out and not able to go downstairs to help, even if they knew anything about those items. So it is disappointing. Similarly my elderly mother could get no staff assistance in women's clothing. Why bother to go there when it has become essentially unstaffed ecept for check out counters near the main floor doors? It isn't Amazon killing retail bricks and mortar. It is the retail stores with no customer service doing themselves in by.
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December 2023 by Gail Raymond
We drove there to use a $30.00 reward which we received for a $174.00 purchase, only to find they neglected to tell us the date it would be active, and it was not on the receipt. The gal behind the counter did not even acknowledge that we were there, and there was no one else at the counter to be waited on. What a show of disrespect for any customer. No wonder so many people shop online.
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December 2023 by Terry Novorr
Nice store in good neighborhood and with wonderful sale prices in store.
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November 2023 by Christine T.
Cannot bother to pick up a phone. Very rude employees! Cannot get anyone to answer curbside call. Then given attitude when asked to speak to manager when I went in!
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November 2023 by TB
Store was not in good order. On the top floor, clothing on the floor in multiple spots. Clothes stacks on shelves were not folded. Racks used by store employees left around the store. Clothing on clearance racks is same clearance clothing from last year. One of the items on clearance rack had a visible stain. On the main floor close to the exit there was trash. The makeup area was drenched with heavy perfume smell. Attendant said it was the customers spraying excess amounts. Could not even stay there for attendant to assist it was so bad. On the bottom floor, many of the products are not Macy’s quality at all. Cheap items for miscellaneous kitchen pieces like holiday platters, kitchen storage. Not even competitive with Target products for appearance and class. Much of the sheets and bedding are not quality or styles I expect at Macy’s either. Newer quality brands don’t seem to be carried here. Many of the home appliances are cheap no name brands. The holiday section was gaudy and cheap-looking also. There were demo tags on the trees. I come to Macy’s as a treat and to buy unique items I can’t find anywhere else. Very disappointing. At this store, the staff are also repeatedly upset about unruly customers on multiple visits. The staff at this store are generally nice pleasant people who don’t complain about the customers, but they seem overwhelmed at ongoing poor behavior.
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November 2023 by Adele Keaton
Great selection of clothing in a high end shopping center. The store had clothing arranged by designer. The staff was helpful. They also have a home store in the lower level and a Backstage clearance area on the upper floor. We were able to find mens' clothing in a slim fit, which can be hard to find.
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October 2023 by Timothy Kruse
Fantastic order online w/in store pick up! Quick & easy!
