I just experienced the BEST customer service from Janie at Lenscrafter West Towne, Madison WI. She was so well informed, knew how to connect with me and my needs as a customer, incredibly thorough, wonderfully personable. I bought two pairs of prescription glasses from Janie today, and will sing her praises to anyone in... read full comment
September 2024
Marsha is fantastic! We bought glasses without a protection plan, and they broke within weeks. Despite not having a protection plan, as long-time customers, she agreed to fix them for free.
August 2024
Thomas was extremely helpful, fast and kind. That goes a long way in my book. Thank you!
