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February 2024 by Manny B
Best customer service in Madison ,went there on the coldest day of January 2024, store is nicely setup ,lot of items to chose from , got shoes from this place , Christian and all the sales reps did a great job. Highly reccomend this place.
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January 2024 by Joan S Abendroth
Update: I have to give credit where credit is due. While the customer service rep on the phone offered no apologies, LL Bean's executives did. They contact me the day after Christmas with a sincere apology and they have worked to make it right. They were able to find the item I wanted and are sending it overnight along with a refund. I suppose that things do happen which are out of the control by any company but as long as they apologize and attempt to make things right then they are a company worth supporting.
I ordered a gift in the beginning of December. I realized this week that it had not arrived. Upon tracking the package I noticed that the last update was 8 days ago on the shipping. I contacted L.L. Bean and their response was basically too bad, they could send me a new pair in March. March! No apologies for not contacting me about the package being lost. All of these items in the style I wanted are, of course, out of stock everywhere or will be delivered way past Christmas. If you are thinking of buying an item from L.L. Bean and it needs to arrive by a specific date, I wouldn't trust them.
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January 2024 by Sandra Kirkpatrick
Very nice story in a very nice mall.
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October 2023 by Laurel Noack
Charles is the most helpful man I’ve ever have the pleasure of meeting!
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August 2023 by John Soderholm
Great store with nice selection. Prices are similar to Columbia but I think the quality is better.
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August 2023 by Sachin Chitlangia
Super nice store and service. The lady who sold us the shoes was so so nice.
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July 2023 by B. Smith
It's clothing... It's ok
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July 2023 by Polakshee Gogoi
Good fall & winter collection!
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June 2023 by Edward Grosscup
Great place to go for items needed for the outdoors. Some items they sell include kayaks, hats, water bottles, and backpacks. Employees were also helpful with locating what I needed.
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June 2023 by Connie Anderson
Excellent help looking for a coat, able to find what I wanted with all my questions answered. So helpful.
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April 2023 by Dawn DeAngelis
Very helpful staff. Of course, quality clothing.
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March 2023 by Redwolf Scott
Super friendly staff & very happy to help with anything. They are also very knowledgeable
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December 2022 by Jeff Snyder
Beautiful, clean store. Helpful, friendly salespeople
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November 2022 by Ruby Manjaly
Convenient location. Good selection of winter clothes and jackets. Good service.
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October 2022 by RD M
Convenient location. Good selection of winter clothes and jackets. Good service.
