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February 2024 by Adam Treier
They close earlier than arriving flights (7pm) so make sure you take that into planning consideration when booking a car ahead of your flight is later. I had to get a car from another vendor.
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February 2024 by Lauren Ash
Guy at the desk was extremely in knowledgeable and unfriendly. Ended up renting with someone else as they would not take my card type. I am a presidents circle member and a frequent hertz user. Would not give me managers number. His information was inaccurate as I frequently rent Hertz cars.
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January 2024 by Blair Deyo
Hertz will report you to the police whenever their system glitches
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January 2024 by DJ Toastby
Don't remember being offered a fuel option and forgot to fill up, so we got jacked on gas when we returned.
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December 2023 by Brent Adair
Tried to charge me for damage to a rental vehicle that happened prior to my rental. Lesson learned: I always take photos of rental cars now.The kicker is the location never reached out to me to discuss their fraudulent claim prior to sending to an outside agency. I called and asked the manager why they would do that and he stated they t was because they didn’t have my contact information on file. The thing is, the reservation was tied to my Hertz Gold Plus account, which I confirmed has my phone number and email address listed.Moral of the story: beware they will try to fraudulently charge you for damages present before you pick up your vehicle. Always take photos before leaving the lot.
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December 2023 by Brandon Wachholz
Employees were very nice and very easy to get rented vehicle. The issues have come after the fact, I was charged the Fuel and Service charge incorrectly as I received the vehicle at 89% fuel and returned it at 90% but was charged an extra $185.93 and they tried charging me double the airport concession fee on my final bill so overall charged me an extra $208.74, have called customer service twice now and finally got the concession fee refunded but takes 7-10 to receive communication from the airport location to look into the fuel charge that shouldn't be there... Be careful and watch your receipts!
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October 2023 by Joseph Rozek
Buyer beware! I used a promo to book online that took about $100 off my rental bringing the price down to $538. When i got to the counter i was told by the counter agent that my promo code was no longer valid and that i would have to book a new reservation and pay the "walk up" rate. The walk up rate was $1,193. I had no choice but to accept because i was stranded with my family all the rental counters were closing. I'll never rent from Hertz again.Bait and switch!
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September 2023 by John Nicol
As a gold member, it’s generally a bit easier to pick up a Hertz rental than it turned out to be from here, that is, you still need to go to the counter to collect the keys for your car. It was also a bit tricky to locate my car in the adjacent parking garage. If you arrive on a Sunday after 6pm, you’re out of luck till next day.
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August 2023 by Peter Hurtzer
Top notch staff! After a poor interaction with a competing rental agency, I stepped right over to Hertz. A phenomenal employee named Eddie was absolutely superb in getting me set up and ready to travel. I was frustrated and he was very professional in the situation. I highly recommend this service, if Eddie is your check in person you are super golden.
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August 2023 by hanna syed
The manager and the front desk guy both were really not helpful. I hope anyone going to this car rental to stay prepare because it is important to get a best service. I had a horrible experience and the manager is hectic and coco!
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June 2023 by Hangchuan Shi
Unprofessional Staff: A Disgrace to Herz, Madison, and WisconsinOn June 27, 2023, at 6:30 PM, my wife visited Herz at MSN to rent a car, which was pre-paid and reserved in advance. Shockingly, they refused to provide her with the car in an extremely arrogant manner that she had never experienced before. Their basis for refusal was their unfounded belief that her driver's license from the State of New York was expired, despite the information clearly stated on the official NYS DMV website. One of the male staff members even had the audacity to roll his eyes at my wife and mockingly asked his female colleague, 'Have you ever seen a driver's license like this? Hmm, it's expired.' What?! They are not authorized officials to determine the validity of a driver's license based on their personal opinions. My wife presented them with evidence from the DMV website, but they rudely dismissed it without even looking. They left my wife stranded there, abruptly closing the counter at 7:00 PM. Unfortunately, I was on a delayed flight to Madison, and by the time I arrived, the Herz counter was already closed. My wife sought assistance from other rental car companies at the airport like Avis, National, and Enterprise, who expressed sympathy for the situation but couldn't provide an available car. This incident completely disrupted our travel plans in and around Madison, as we had no alternative options at that moment. Frustrated, I canceled my flight from ORD to MSN, and had to rent a car in Chicago and drive to Madison to pick up my wife. Just two weeks ago, we had a seamless car rental experience with Avis using the exact same valid NYS driver's license during our trip to Tampa, FL, creating a positive memory. Rental car company staff are often the first people travelers encounter in a new city, and this appalling experience tarnished our impression of Madison and Wisconsin. I strongly recommend choosing other companies like Avis, National, and Enterprise when visiting Madison. Don't let the Herz staff here ruin your perception of this city and state. It's disheartening to know that Herz prioritizes funding Tom Brady instead of providing satisfactory customer service.
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June 2023 by Drew Renner
My friend needed to rent a car to get to a wedding and had everything reserved. He was refused the rental because he was changing his license from a Wisconsin one to a Missouri one so it was in paper form while he waiting for the plastic on to be mailed to him. He presented he paper Missouri and he old Wisconsin one and was still denied even though he had a legitimate license and was essentially told that’s just how it is. Guy did not really seem to care at all.
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June 2023 by Anne S.
If I could give this company negative stars, I would. This is absolutely ridiculous and fraudulent. My husband rented a vehicle and returned it on time with keys in car. They charged us $3,609 with the explanation that the car was not returned on time. After conversation, Hertz admitted the car was in fact turned in on time but then mentioned they couldn't find the keys. They then found the keys and still charged us. I'm not happy to give any business a bad review but I am desperate here. My husband has tried contacting Hertz several times, including reaching out to the corporate office and has been hung up on several times. How can we get our money back?! This is truly criminal and we will be moving forward with legal action if we can't get this poor excuse of a business to resolve this.
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June 2023 by Mike Farmer
Excellent friendly staff. The efficiency of a rental at an airport is the best I’ve experienced. Well done.
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May 2023 by Randal G.
The "gentleman" at the counter, leaning back to show off his belly in his unbuttoned shirt, seemed thoroughly unconcerned with helping me get my hands on a desperately needed car to rent. Madison Hertz needs new staff in general.
