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May 2024 by Brian Townsend
Ida in the Rockford location was absolutely amazing. She helped me design a custom ring that is one of a kind. I gave her my idea and she exceeded our expectations. Thank you Ida!! I would highly recommend.
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April 2024 by robert berousek
Worked with Elena over the past month for a 5 year anniversary gift for my wife and could not ask for a better/smoother process. The communication and support through buying the stone and getting the custom setting made was flawless and I would recommend Grunos and their team anyone looking. Thank you!
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March 2024 by M R
Excellent store and excellent team! The store's assortment of Tudor watches was fantastic and the entire staff was very knowledgeable on the product line, along with Rolex and a few other brands in the store. Welcoming and experienced staff combined with Rolex & Tudor watches make this a must stop for new or seasoned watch collectors.
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February 2024 by Atticus Peterson
B e a utiful store. Hopefully looking forward to spending more time here!
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February 2024 by Royke Lamia
I’ve got to say this year gonna be my best Christmas ever.i wanted to thanks to all of the staffs in this store especially to Emily for making this happened. I still can’t believe that I am able to acquired one of my grail watch in perfect time.everybody here was so very kind and very helpful.customer service is the best here.
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January 2024 by Starr L.
I've been on a list for Rolex at Gruno's Diamonds for almost a year, not one call on anything. Being the only Rolex AD in madison this is extremely disappointing. I've had better luck walking into watches of Switzerland at both Vegas and mall of America locations. I wish Rolex manufacture will do something about this, because they prefer customer purchase locally, but when your local dealer doesn't want your business, what do you do? BUY ELSE WHERE.
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January 2024 by Clarence Smith (Clancy Smith)
Stucky, Austin, and the entire staff has been so great! Very friendly and accommodating. We have been here several weeks and purchased many items, Gruno's has a great selection to choose from. I guarantee you won't be disappointed.
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January 2024 by Mike Hinesh
Outstanding and prompt service for a watch repair. Thank you.
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December 2023 by Cindy Aurit
Very professional and knowledgeable. I love this store.
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October 2023 by Matt Van asten
Had a vintage watch serviced through Grunos. I was told 8-12 weeks and got it back today in just under 8 weeks. Would recommend to anyone needing a watch serviced. Ask for Emily - she was very helpful.
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September 2023 by Storm Larson
Gruno’s is the only place I trust to take care of my watches. They have a fantastic in-house watch service; my Shinola watch had its battery replaced in under 10 minutes. Lora was a great help. I will be back!!!
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July 2023 by Raj Chatterjee
Had a great experience during my visit this weekend. While they did not have the watch I was looking for, I was treated with warm welcome and really enjoyed the conversation.
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July 2023 by Frank Prado
My experience has been nothing short of exceptional. Emily provides fantastic customer service and helped me acquire the right watch to celebrate my first child.
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May 2023 by Alison Margaret
Omg! I rarely publish reviews, but Gruno’s is amazing. Sadly I had to get my wedding ring cut off and they were so amazing. The jeweler is an artist. It looks even better than when it was brand new. I’m sold as a new customer and will return.
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April 2023 by Mikayla Kucken
Overall poor experience at Grunos. My now-fiancé and I were shopping for engagement rings and we wanted to take a look at Grunos. Right off the bat what we wanted was disregarded and they started to push their own agenda. Basically saying what I wanted wasn't there (our vision: 3 stone ring with diamonds on band...pretty simple) and that we should custom design a ring. That was not the route we wanted to go and it was fairly annoying that they kept trying to make us go that route. When discussing center stone size, I wanted to see smaller center stones, for I am the type of person who likes more simple jewelry (and we wanted to stay in a certain budget) and so we didn't want too large of a stone. I asked to try on a ring with a smaller center stone than what they were wanting and the designer literally said flat out "that size is too small and doesn't look good on your finger". I felt that was a bit rude, since it is OUR ring and I'M going to be the one wearing it. Overall, we walked out of there very disappointed unfortunately, and will not recommend to friends/family.