-
March 2023 by Jessica Ace
Great service for a while and then completely disappeared, no communication, no responses to five phone calls, very disappointingService: Standard cleaning
-
March 2023 by V P
Over the years the communication and service delivered has declined. There is a lack of consistency and clear communication. The cleaners are kind and do a great job but with the poor organization and awful communication it makes their job harder and puts the client in a difficult position. I would not recommend this business due to the lack of communication, no follow through, inconsistency, last minute changes, and lack of trust with clients from the owner.Service: Standard cleaning
-
February 2023 by Leah Johnson
Service declined significantly in the last 8 months or so - they were great for awhile. The cleaners themselves did a good job, but the business seems poorly managed. We had multiple cancellations in a row without rescheduling. The owner wouldn't respond to messages and then had confusing communications, for example, it's too cold so we can't do an interior clean today (??). With no notice, the owner has now decided to close the house cleaning side of the business. It's probably for the best given all of these issues.Service: Standard cleaning
-
February 2023 by Ellen Gordon
I had monthly cleaning scheduled, but MANY times the owner would email to cancel and reschedule day of. Notified me the day of the cleaning that they were just "done" due to a team "moving to greener pastures". When the did come, they were often late, but did a decent job (its a small job).Service: Standard cleaning
-
November 2022 by Dominique Brossard
Great service a few years ago and then quality declined significantly, both in term of service provided and customer service by the management. I am taking my business elsewhere
-
September 2022 by Jenny MP
I agree with other negative reviews. I thought this was a great company in the beginning. Then there was a significant decline. The owner started saying the staff was too busy, or sick, or some other reason they couldn’t come. Then one week he emailed me saying the staff was “behind” so could they do it Thursday or Friday. I said ok. Management never contacted me and they never showed up that week. Then they were going to just proceed like nothing ever happened. The staff said they were informed by the owner to “do a different client’s home instead”. He never contacted me to even explain nor apologize. I referred 3-4 large homes to this company. Never again. There’s other companies out there that will value your business. THIS one…is not one of them.Services: General housekeeping
-
November 2021 by Sara Feist
Requested a deep clean prior to putting house on market. Deep clean not done. Minimally cleaned after pushing back time twice then not showing up on time. Have not had response via phone or email to complaints to resolve issue. Would not recommend.Service: Moving-related cleaning
-
October 2021 by DARCY PINASCO
I have been using Green Planet Cleaning for months now. Every month they are wonderful, professional, and leave my home looking and smelling brand new. They have been extremely responsive when I need to alter the schedule in short notice. I HIGHLY recommend their services. You won’t be let down and you are supporting a local business.Service: Standard cleaning
-
October 2021 by Jennifer Brown
Green Planet Cleaning did a fantastic job cleaning out house after we moved out. I would highly recommend them to anyone. They even had our basement floor spic and span, which we hadn't seen it look that nice since it had been painted.Services: Deep clean
-
October 2021 by Dale Marie Barrett
Green Planet Cleaning is great. I've used them for quite some while.There are dependable, never cancel and do an excellent job.I wouldn't want to use any other service provider.Service: Standard cleaning
-
August 2021 by Leslie Best
We just need them to clean the floors (hardwood and rugs) and the bathroom. They are always very polite and friendly and they so a great job. David, the owner, is a super nice guy and always responsive to our needs. They have also cleaned and sanitized my daughter-in-law's home. She is a cancer survivor times two who is immune compromised. Her home had to be super clean to make it safe for her return from the hospital. This is a remarkable company who uses environmentally safe products. They are second to none!Service: Standard clean
-
August 2021 by Colleen Moran
We used Green Plant for a year pre-COVID, using their service for monthly cleanings. We were happy with them and recommended them to several people.When COVID hit, we prepaid for a month in March 2020 to try to help the business out as things were getting crazy. We've since used them twice and both times were extremely disappointing. Rooms were not cleaned at all (they claimed miscommunication) and other rooms were half cleaned which cannot be explained by miscommunication. Trying to get an accurate invoice after this cleaning took months. We gave them a second chance and yet again were disappointed. In both instances scheduling was an issue: we had a regularly standing appointment that would get disregarded and rescheduling was always a struggle. The second cleaning was again half done. The floor might have been mopped, but not under dressers, rugs weren't vaccumed, etc. Again, trying to get an accurate invoice (and neither time did I ask for a discount or refund) was a nightmare. I had to keep saying, "I'd love to pay you but I haven't received an accurate invoice...". I received no response to my concerns about the quality of the second cleaning.Look elsewhere. Their quality and customer service has sadly gone WAY DOWN HILL. We will be looking elsewhere.Services: Deep clean
-
July 2021 by Leah Balto
I'm not sure why this place is rated so highly. I will say, my first conversation was very pleasant and professional, but it went downhill from there. I scheduled my cleaning for 1 pm and then got an email confirmation for a 2 pm appointment. I called to clarify the timing and they said they had to make accommodations for an appointment they had that morning. Since 2 pm didn't work for me, I asked to reschedule. I did not hear back for 3 business days - they contacted me the morning of my original appointment to reschedule. On the day of the new appointment, they were an hour late and did not contact me to let me know, so I left and put a note on the door (we had already moved out). I called to see what was going on and nobody answered or replied to my voicemail. I went back a few hours later and saw that they had come to clean, but they did a HORRIBLE job. I had to pick stuff up off the floor that they had missed during sweeping/mopping. Then the next day I was sent an invoice for $200. I still have not heard back from a human, only seeing the automated emails. WOULD NOT RECOMMEND.Service: Moving clean
-
January 2021 by Annie P.
After multiple disappointing cleaning services (including one that stole from us!), I have been entirely happy with Green Planet Cleaning. The crew is consistent; the management is responsive; the work is thorough and more than satisfactory; the crew is reliable. Every time our house looks great. They're efficient and effective. I entirely endorse them.
-
December 2020 by melissa clements
I have hired cleaning companies many times over the years, and very few of them actually met my expectations of what a clean house would be. I have been working with green planet over the last year or so to do my weekly cleanings, and they have been doing a great job.We had to take a break due to Covid, so our house had gotten somewhat out of control. When I got home from work yesterday I was in awe at the magic that the green planet folks did in my house. My daughter’s favorite shorts appeared, a remote control that we thought was lost forever now has suddenly appeared....I am so happy to have them back on board with us again.Service: Deep clean
