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December 2023 by Makayla Nimmo
The man on the phone (who I believe is Ralph) was very kind and the most patient with me. I called with a question and he got me helped and ready in the same day. He also told me that if I had any questions I could reach him directly and he’d be happy to answer. All in all the customer service was great!!
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December 2023 by Shaun L
This was such a wonderful experience from start to finish. Easy to set up account and reserve a space, the process walks you through every step which is so helpful too. The space was so clean, secure and well lit. This is my first time using a storage space and truly happy I chose this Extra Space Storage 10/10 recommend!
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November 2023 by Elaina Meier
Exponentially better than any other storage place I’ve worked with other the years. The reservation process was straightforward and smooth. Stopped in the office to make sure all was well and the team on site were amazing, professional, and super engaging. The facility at 2712 Ski Ln is excellent-clean, secure, and with carts to boot! Glad I found them for my storage needs.
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November 2023 by Kaye Christopher
Extra Space Storage is a very nice, new, climate controlled, large storage facility. In contacting the office for inquiry on pricing size units etc. the onsite Facility, Mgr helped clarify, sent out email with more information for further contact & set up a reservation application. I went into the facility where Extra Space Storage Employee, Rochelle gave me a professional tour of the building. She did an excellent job completing my application/contract process that same day. Since that time in late July 2023 any new staff on or off the premise have been very quick to help, answer questions, followed up on any further concerns regarding building security, operations etc have answered quickly, clearly & efficiently by phone in person &/or email professionally..
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November 2023 by Jesse Erickson
This is a very clean and affordable, climate controled storage facility.Ralph was very helpful and informative. He even stayed late, because it was almost closing time in the office, to get me a unit on the same day that I called. #Gratitude
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November 2023 by J. R
I will say this location is clean and easy to access. Aside from that it is a complete scam. I signed up at one rate and 4 months later suddenly being charged more on my auto pay. I understand rate increases. I am in business. However doing so without notice is absolute nonsense and is a predatory business behavior. I have called the office wanting information to get a voicemail and never been called back. I contacted the corporate customer service center and messaged with a Taj who was rude, condescending, dismissive and not helpful at all. His only response was we sent you a letter. Well guess what I never got a letter. It is easy to say you sent a letter all day long. Show me the proof that I received it. Show me the proof you sent it. No you raise your rates and do what you want. If a customer says refuses to pay you will just lock them out. I get it you are a business trying to make money. I have goals to achieve in my job but I never once have done it by lying or disrespecting my customers. I would highly recommend you put your stuff elsewhere. You will pay a bit more to begin but at least you will know what you will be paying the whole time and not have increase after increase with no notice or explanation
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November 2023 by Nichole Pierce
Very neat and tidy. Well lit also! Ralph, the store manager, was very knowledgeable. I would definitely trust my items in his store. He doesn’t mess around!
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September 2023 by Billy Bob
Their business model is literally a bait and switch. They get you moved in at a reasonable price and quickly start consistently raising the price on you. I know from using them in different states, using any other company would be a better option.
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September 2023 by Mustapha Affan
The gentleman at the front disk was very helpful and professional. Made the transaction smooth and made sure to explain every step and rules of the facility!
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September 2023 by Raymond “Rayven” O'tigham
I was Quite impressed with the level of respect, courtesy & Intelligence that Ralph greeted me with & shared the whole way through my 1st time being their.Got the storage &I’m very satisfied with my experience
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September 2023 by Marina Arizmendis
I set a reservation for a unit here and got a call the next day to set up my unit! I spoke to Ralph and he was so amazing in helping me understand the sizes and which one would be best for us! Overall it was a very pleasant and easy experience! Will be recommending to anyone who needs storage!
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September 2023 by Isabella Kellermeier
Great service!! Very accommodating to your needs. Both people at the desk had great attitudes and went over in detail about the services they had. I’ve used them twice when switching apartments and will continue to come here.
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July 2023 by Israel Sacramento
Have rented units multiple times from the Extra Space off of Ski Lane, and it's always been great experience. The building and space are very new and always clean.And every time we needed help, Ralph was always around to answer questions and walk us through things. And next time we need storage, we'll rent here again because of the peace of mind.
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July 2023 by Benjamin Newman
The process was seamless from talking to the sales rep to access. Access by code was easy and I was able to get in the day after I booked the unit.The place is new and secure.Would recommend.
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July 2023 by Chandler
Ralph and Amana were such a huge help! They got me all set up and made sure I knew that they were available if I had any questions. Huge thanks to both of them for the extra care! They really go above and beyond in providing outstanding customer service!Building is kept very clean and secure. It’s easy to use the app to get in. I’ve never renewed a storage unit before but if I need one again I’ll be returning here.
