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January 2024 by Garrett Martin
Rosbecl and Franco were great. Top Notch
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January 2024 by Sanquinetta Sanford
Thank you for your professionalism and assistance in storing our items. We appreciate your efforts and patience in all that you have done!
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December 2023 by Jonah Shantae
The units are nice and their online app works well. However, upon my arrival after informing them of exactly when I would come to move into my unit my gate code did not work, totally understandable things happen I don’t blame anyone for that but, on top of that they also did not inform me that my 20x24 was in fact two 10x24 units. They also only gave me a singular lock after not telling me I was receiving two units. They have gate hours and the salesperson told me I would be able to stay after hours/ arrive after hours if I arranged it ahead of time. I attempted to arrange it ahead of time and was shut down by one of the rudest customer service reps I have ever interacted with. His name was Joe. Seemed like a smart guy but was very very irritablee. All of this took place on my first day with extra space storage.
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November 2023 by Aditya Shah
They charged me two extra months because I had left a moving cart that I couldn’t take out of there since it didn’t fit in my car (there was other trash from other storage units that weren’t mine when I left it there). The owner called me back the day after my unit would renew so there was no way I could go back in time to get the cart out. Never using this place again because they will find every way to squeeze you out of money especially as a broke college student.
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November 2023 by Just Jenn
This place was safe ,clean, reasonable and customer service was always a pleasure Thanks again Ralph for the extra patience and care when I was having trouble you guys are awesome will definitely use this company again.
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November 2023 by Lit'l Báe1
10 Stars Extra Space Storage! I think they are great to store your things, "Hey Um Luvn' It" only thing is, i wish it was where ESS would have policy of putting them Damn utility carts back where it's a few at all the sliding doors " lol oh come onnn". Other than that I Love It.Ralph & Rochelle, mannn they are so concerned about there customers Ralph is Awesome Great Great Awesome Customer Service. Rochelle was helping me with a refund Tatianna screwed up, & Rochelle felt sorry for me & wanted to help all she can but it was outta her hands but referred me to the right people. I appreciate that to the fullest. Thanks guys im giving a 10 star. Keep Up The Good Work.
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September 2023 by Emily
Ralph is the best!! A genuinely amazing human being—he was able to fix a situation that was completely customer fault at great inconvenience to himself and was kind and thoughtful throughout the whole process. I highly recommend this storage facility and will be recommending it for years to come!
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September 2023 by Chief King
Franco was awesome knew how to take care of me quickly and fast excellent service would recommend to friends for affordable storage
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September 2023 by Zach Reidenbach
Had trouble with the central office and figuring out the gate combination and also had an issue with the app. Franco was very helping and solved all of the problems timely. Thanks for the help!
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August 2023 by Mama Code
If I could give this place zero stars I would. The one star is for the cleaniness of the facility and the ease of the sign up process. I went to go put some things in my unit and needed some help as I wasn't shown how to use the door to my unit, so I went to the main desk and no one was there. So I waited around and still no one showed up...until about 30 or more minutes later. I asked my question and the main manager, I believe Ralph is his name replied to my question "Didn't I show you how to do that" as if I would waste my time asking for help, so he points to the door and literally tells me "Go through that door" and goes with me to my unit, and as he locked and unlocks the door a few times while yelling while simultaneously pulling the lock to show me how to use it so of course I couldn't hear the instructions...he walks off..even though I had another question and he just walks off. I guess I was wrong for expecting customer service from this business. This is an ideal location for storage place for me now, but when the right will is done, this business will never have my attention or business again.
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July 2023 by Tony Sanders
Extra Space Storage provided great customer service. I was giving great pricing on storage units. The security & storage space of my unit was very acceptable. The foundation was clean & not damaged. The garage door was not damaged too.So far happy I Chosen Extra Space Storage
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July 2023 by WSTA WSTA
Our Association Manager, Mone't, recently had gone to Extra Space Storage and worked with Ralph, the outstanding property manager, to rent a bigger unit for the association. Ralph not only worked within the association's price range, but was kind enough to show Mone't multiple different storage units to see which one would best fit our needs. Companies and individuals who use Extra Space Storage in Madison can rest assured that Ralph looks out for you and your items. The space is clean, well-secured, and has excellent staff. Thanks again for helping us out, Ralph.
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July 2023 by Nathan Wandel
Franco was so helpful and like always give us a good customer service
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June 2023 by CHEZ MOI
I am only giving this place a 1 star because of how deceptive they can be. We were so thrilled to have found a nice, clean storage with the "discounted" price they had on their website. After 3 months of renting, we get a letter in the mail letting us know thag they are increasing rent, about $40 more than the original price. My brother decided to rent with them a month or two after us and they just did the same thing to him, increasing his rent after renting with them for just 3 months. Please be truthful and let let people know exactly what they are getting themselves into, instead of people move all in just to find out that their budget can't really afford the storage.Thank you!
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June 2023 by Terri Harper
I love Franco he made sure my family and I was nice and secured with our storage and told us the best way to go thank you so much
