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October 2023 by Rich Z.
I worked with this company for 9 years. I ended my business with at first only because of the distance I had to travel if my truck went down. An office opened up closer so I switched to them. So when it came time to get my deposit back it took 3 months, with multiple phone calls and no call backs. Then when I finally did get my deposit I was shorted. I called and was blown off. Was told they didn't care if I have proof of paying more that's all I was getting even though my truck was in great shape when I returned it.
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August 2023 by Heather Haskell
This experience was definitely a positive one for me. The service in picking up the truck was great and the truck was in stellar condition - actually brand new. Also, whoever helped me on the phone before the rental for the confirmation worked with me to make sure I had the right sized truck for what we needed. I have rented from Enterprise truck before and, while I cannot say that I haven't had any issues, the customer service has always been great. I recommend them highly over other companies.
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June 2023 by Aneeq Waqar
Kudos and HI-5s to Bobby and Jordan for helping with our recent truck rental experience. They were very communicative and extremely resourceful from the pre-pick up to return of the truck. This was our first time renting a truck from Enterprise and we can confidently say, we will not be using uhaul anymore. The truck was clean, well equipped with a lift gate and had cruise control to my surprise which made a 750 + mile round trip very comfortable. Will definitely be back for when we need a truck rental again!
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June 2023 by Google user
Kudos and HI-5s to Bobby and Jordan for helping with our recent truck rental experience. They were very communicative and extremely resourceful from the pre-pick up to return of the truck. This was our first time renting a truck from Enterprise and we can confidently say, we will not be using uhaul anymore. The truck was clean, well equipped with a lift gate and had cruise control to my surprise which made a 750 + mile round trip very comfortable. Will definitely be back for when we need a truck rental again!
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August 2022 by Leigh Towers Barczi
We have used this location numerous times when one of our autos have been in the body shop conveniently located next door. The team at this Enterprise location (200 W. Beltline, Madison WI) we’re very professional — they checked in with us numerous times so make sure our experience was meeting our expectations.
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July 2022 by Matthew
The entire team here is top notch. Provided me with exactly what truck I needed and the communication was on point all the way up to pickup/dropoff. The team had tons of patience with me and my questions as well. Immediately booked two more reservations for this location because I'm so impressed.
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May 2022 by Paige Elizabeth Hernandez
Scheduled a trip to ikea with my mother about a week ago and called to reserve a cargo van. Our trip is tomorrow and they just called us today to tell us they don’t have a van available for us. Now it’s too late to find another van and we’re SOL. They didn’t offer us anything to make up for it. Just a sad ‘ol sorry. Clearly not a very professional operation. Do not recommend.
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May 2022 by madisontadpole Wis
Jason was awesome to work with. Truck was very dirty. Their partial fuel tank policy is a pain. Please switch to full in, full out...
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March 2022 by David Anthonsen
They have been able to service our needs
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June 2021 by Nathanael Taylor
Extremely disappointed in enterprise. Will NOT use again. Confirmed my rental had unlimited miles MULTIPLE times. I went to pick it up for cross country road trip they said it wasn’t and with paying miles it would be almost $600 extra. Spoke with multiple reps in the call center, they said I had unlimited miles. Was told someone would call me back in management it’s been 6 days no call. Thanks for ruining my vacation!!!
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February 2021 by Joyce G.
Accident occured Fri. Feb. 12th. Booed straight from insurance filing. Insurance calls Sat. Morning and Enterprise rep called immediately after the insurance call ended. Well, I didn't get his name by looks like I should've taken the reserved truck then because although I told him I'd pick up my rental once the Adjustor comes out which could be President's day Monday or later. Tuesday @ 4p I call to pickup my reservation and although it's on file and showing in the system ... No truck. No minivan nothing in my categories. Lady rep put me on hold to find something. To no avail. Might have a mini van for me tomorrow but y'all know people don't always return when due back. Anywhoo, I recall liking this location in 2014 & 2018 then 2019 as we traveled beaucoup. Now, I'm wondering why didn't I leave a review. At any rate, I plan to make updates as each day brings new opportunities and experiences. FYI: I tried Odana. Middleton. E. Wash and nothing. Some say the weather = depleted inventory yet everyone has a compact available.
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September 2020 by Kenneth Wolnak
Great rate and they're really taking the virus seriously. Almost the entire transaction is contact-free. I rented a small Nissan cargo van and got 30 miles/gallon with plenty of room for a small move. Clean and reliable.
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September 2020 by Tucker Boyd
The vehicle I rented was very nice, but they were not ready at all for me when I showed up. I had previously chatted with one of the employees ahead of time, but he didn't remember and made me wait for the vehicle I wanted. In the end, the car worked great, but they were not very efficient when I showed up to pick up the car.
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September 2020 by craig bjerke
Good service good vehicles
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August 2020 by Michelle Servi
The truck I rented was not inspected for proper functionality before I rented it and the dimmer lights for the dash and radio did not work, so you could not read anything there as it was not lit. I pointed this out before leaving, but no other truck was available to rent so I had to use this non functional truck for a long planned tripped to South Dakota. They also tried to sneak in supplemental insurance on my bill which I never authorized for like 25 dollars extra a day. They did not give me a signed copy of the options I checked when I picked up the truck. After much discussion they did remove the 25 a day charged, but did not want to give me a final bill at drop off after I was waiting 20 minutes for a final bill. I was just suppose to trust them to change the billing. I said no, I need my final bill! Then I did get it. I did authorize the 19.00 a day extra insurance, but called by state farm agent right after I left with the truck who said I did NOT need that because I was actually covered through them for the truck rental. I should have called my agent there, but the rental agent should have known I probable didn't need their coverage. They would not take off that charge even though I didn't need it. I wont be using them again.