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February 2024 by Emilio Moreno
Stellar service! Amelia at the Eastpark location helped me get exactly what I needed and was friendly all the while. It was clear she knew her trade and helped get me on the road in a timely manner. Thank you!
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December 2023 by Valerie Chambers
I had a pleasant experience my vehicle was clean customer service was perfect I most definitely will be going back to that location again and the return was smooth. Thanks Enterprise
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November 2023 by Jody Clowes
At the last minute the minivan I needed was not available at the location closest to me. However, the manager at the Eastpark Ct location was incredibly helpful and eased my mind. It couldn’t have been smoother, and they gave me a ride back the following morning as their location is far from my home.
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November 2023 by Humberto Aguilar
Outstanding service, the car was spotless and they stayed in touch with my insurance company to make sure i had everything I needed. Kaleb took care of my return and he was great. He was prompt and I couldn't ask for better service. He even drove me home after dropping off the rental vehicle. I mean what more can you ask for.
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November 2023 by Jesse Christensen
Frustrating experience. I booked a rental for business about a month before my trip. Pick up location was off Rimrock Rd. in Madison, WI. I selected a full-size SUV (that showed available) and I specifically requested a Yukon, Expedition, Tahoe as I support executive transport for my company. I arrived approximately 30 minutes after my scheduled pick up time. I was told they had no more full-size SUVs available but they did have a Nissan Pathfinder that seated 8. I expressed my frustration and said that wouldn’t work. They asked if I wanted to take a look at it first. I agreed and went outside to look at it. Not only did the interior reeked of weed, but it was clear it would likely fit about 8 toddler sized passengers. I explained that I needed a full-sized SUV. They offered to see if they could find me another SUV at a different location. They found another full-sized SUV, but the location was 15-20 minutes in the opposite direction from where I was going (Chicago). I ended up being about an hour late to my destination.
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October 2023 by Maria Rivera
Clean car, great service, and the car gave me no issues. I will go back when I need a rental again.
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September 2023 by Adrian Farrow
The head manager is amanging. I had an issues that I will not mention. I was never going to us Enterprise. The manager is doing a great job training and growing his team.
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September 2023 by Laurie Hanson
Readily accepted my discount, the Buick Encore was perfect-clean and ran well, the return was seamless. I greatly appreciate their check in call before charging the final balance so I knew exactly what the final total would be. They saved me an additional amount even then. Enterprise East Madison near American Family Parkway. Highly recommend!
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September 2023 by Glenda Phillips
Enterprise on Eastpark Rd in Madison, WI was very nice and supportive. Even though they were having computer issues, they still got me a car and out the door quickly. They had picked me up and taken me home. They handled customer service with poise, calm and respect.
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September 2023 by Q Ettt
Keep all emails and screenshots..As it will help to show the unprofessionalism and lack ofI've utilized enterprise multiple times in different states and I've never had an issue, until being over charged 360.00. Due to their systems issue per the very unprofessional manager Brad.I paid for 6 days & updated a extra day and paid the difference via the app. While still out of town with 3 minor children.My card was fraudulently charged and Brad assured me it would be refunded. Please note I had to inform Brad of all my updates as he claimed to not see them on his end and also falsely claimed a agent had called me.. 2 hours later after calling my bank & verifying no refund had been sent. I called back to the local office and Brad hung up the phone on me & none of the staff answered upon my call back.Due to this stress triggering my PTSD and breaking of the contract with the extra fraudulent changes and staff updating times unknown to myself. I am requesting a FULL refund immediately. I've called the corporate office and I would advise anyone who has had this experience contact them as well. This is unacceptable!Brad shouldn't work in customer service as he has no interpersonal skills and lacks empathy.I'm currently at a gas station with 3 minors in 90 degree weather unable to turn on the air. Due to Enterprise over charging my card after all ready paying my required fee's.Update- I emailed & called 2 hours of waiting no return call yet. Chad replied via this review. My reservation number is 1TWLM9.
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July 2023 by Pongyue Kong
Brad helped us and Joshua checked us out—they were both helpful getting and dropping off. I just have to say that my experience here has been nothing but amazing. Rented a 15 passenger van for the week for a Church conference and we had a tire blowout on the way back and they were able to help us right away after calling them. Everything went smoothly, will definitely recommend everyone to come here.
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July 2023 by Lori Peters
Decided to rent a car for a work roadie to Indianapolis (5+ hr drive). When I arrived, the car was available however it hadn’t been washed (windshield totally covered in dead bugs) and gas was at less than a 1/4 tank. So instead of hitting the road, I had to immediately worry about filling up with gas - which really messed with my timing mindset! My phone cord also didn’t seem to work with the Apple CarPlay in this particular Nissan Altima, which was a first so I also had to buy a new cord at the gas station so I’d have navigation for the ride. Champagne problems I know - just being honest. The employees were nice & understanding, just aggravated about the cleanliness of the car and the no gas situation.
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July 2023 by Dawn DeAngelis
The staff found a car for me on short notice going into a holiday weekend. Very nice and understanding people. I was in and out pretty quickly, and they even dropped me off at home after I returned the car. They really made a difficult situation easier. Thank you so much.
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July 2023 by Shellie n Wes Storie
The East Park location always tries their best to make it a pleasant experience. They are usually friendly doing their stressful at times job. They usually call to make sure things are going good with your rental. And if you have any issues along the way they try their best to make it right. This is our go to rental location when we are in the area. We usually rent from there 4-7 times a year. Would definitely recommend this location.
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July 2023 by Andrew Scully
Needed to rent a vehicle while ours was being repaired. Very friendly customer service constantly. Rental vehicle worked great for us. Very satisfied customer.
