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January 2024 by Debbie Edwards
Lots of shoe inventory but hardly a person to help you.
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January 2024 by Karla Schaefer
We went for the purchase of a treadmill. The website was accurate as to how many were in stock. However, there were no actual tags to bring to the counter for purchase. The clerk was quick to figure it out despite that. Otherwise great experience.
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January 2024 by Brad Hanner
Went oyn early, polite and courteous employees. Found just what I went in for. Thank you.Need more Stanleys!
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December 2023 by Dale Horton
Prices to high not much for hunting
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December 2023 by Tammy Conley
Staff friendly and available to help answer questions. Knowledgeable of products
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November 2023 by lexington bell
Very unsatisfying and uncomfortable experience at Madison East location I was put on a reservation list for shoes 10/28 I left work when I could to go pick up my shoes, I arrive a bit before 10:30 which was told my pick up time or come a little before which I was an cashier (mark) response was my shoes were sold an I’m too late after standing in line and someone before me who wasn’t on reserved list gets my shoes. I asked for a manager (Josh) I explained to him what was the problem an if we could resolve it or if I was just out of luck an wasted my time his response was yes! Now I’ve had many of years in customer service I’ve never sent a guess out unsatisfied or told them that we can’t fix the issue an they’re just S.O.L probably won’t be returning to any of the locations after this very inconvenient and unprofessional!
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November 2023 by Thomas Stewart
Horrible customer service. Place was empty and trying to get an employee to help try on shoes was a task. Three employees sitting on counter doing nothing. Walk that way and they look away and ignore. Find another employee hanging clothes and ask her for assistance. Zero verbal response and calls someone in the radio. The shoe section employee comes over and ask to try on two shoes in a size. Zero verbal response scans shoes and walks off. Brings the shoes over and sets them down. Said thank you and again no response just turns and walks away.
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November 2023 by John Christmas Hand
Lots of variety of things. Little pricey. Friendly staff. Quick service.
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September 2023 by marc johnson
Fantastic crew! Especially Turkey Pete!! Love the store. Couldn't find pants in my size though.
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September 2023 by Nessa D.
Shout out to Josh for helping us check out! He's a great salesman and is super sweet. This Dick's is well stocked and very clean.
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August 2023 by Brook Knebel
The general manager was extremely nice and helpful. It had been over the 90 day return policy but we still had our ideas in the original packaging and no receipt since it was a gift. The manager said he would give let us exchange for the total price of our items. Super nice and appreciate it so much!
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August 2023 by Damon Anderson
I came to this store to get fitted for a set of clubs, I was told that the person who does fittings wouldn’t be available until later today. I went home and called before I left for the second time and was told he would be in by 5. Returned to the store after 5 only to be told he wasn't working today. Incompetent employees wasted hours of my day.
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July 2023 by Daniel Campbell
I like the store. It is neat, clean, well-organized and has friendly staff. I like that they have quality clothes. I like that they stock a lot of clothes that teenagers like. I feel that the prices on this clothes are too high. This place would have more business if they didn't mark up their clothes as much.
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July 2023 by Rachael Gorman
Met bethany today and had a great experience. She seems to really know her stuff and is super personable. I’ve had many of trips to this store and am normally interacting with people who make me wonder how they got dressed and even opened the door to leave in the morning. This was so refreshing and greatly appreciated. Superb customer service!
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July 2023 by Joel Fugere
Had a damaged item and 2 of the employees actually met me in the parking lot (it was a large item) and reviewed the damage, then called over and made sure that the West side had a replacement for me, the whole time they were very kind and courteous and I was very thankful for their help!
